Dunkin'
5100 Old Court Rd, Randallstown
(410) 701-0793
Recent Reviews
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The donuts are stale, every time. I’m upset that I keep coming back
Food: 1
The service was extremely poor, have been here a few time and the experience is the same every time. The staff is incredibly rude, as we came through drive through the cashier was arguing in a different language over the phone while giving us attitude and poor customer service.
They cut us off every time we order and rush us through the drive with no decency, and they dont mix in the drinks properly and leave all the sweetener at the bottom.
I highly recommend that they get new servers and employees at that location, because the disrespect is not worth peoples time and money.
I visited this location once, and unfortunately, it was a disappointing experience. The drive-thru attendant was exceptionally rude, interrupting me mid-order and abruptly slamming my coffee down at the pickup window without even acknowledging my presence.
The lack of basic customer courtesy was staggering. If possible, I would give this location a negative rating. I strongly advise others to prioritize establishments that value decent customer service.
Avoid this location if you expect respect and courtesy.
Staff very rude annd unprofessional, I ordered a mocha latte and I was given an iced one instead of a hot one. I offered to pay the difference the man in the window screamed at me telling me I had to take what he made. SMH thankfully another staff member came and helped out. Will never go back again
Atmosphere: 1
Food: 1
Service: 1
Staff is incredibly rude! His voice was lance with annoyance. He shouldn't interact with customers directly. His service was truly disgusting .To the point I felt un welcome.
Ps
I understand every word!!!!
I speak and understand up to 5 different languages
Just to be clear store=359143
Neil 24071
Service: 1
Do yourself a favor and go pass this location. Coffee here is always tasting burnt and nasty. Clean your filters and check for freshness!
Been coming here for so long
Atmosphere: 5
Food: 5
Service: 5
Rude employees who get order wrong and talk about you in their language thinking we wouldn’t understand. If order has to be correct the “gentle” man changes his tone to be worse. All would be ok if like I said I didn’t get cold food and my gave me light ice like I asked but instead they gave me 2/3 cup full of ice
Atmosphere: 1
Food: 2
Service: 1
The quality at this location is so poor, the coffee always tastes burnt and old. They never get my coffee right and then catch attitude when I ask them to remake the coffee that I paid for.
Atmosphere: 1
Food: 1
Service: 1
Always a pleasure when visiting this establishment!! The people are welcoming and personable !! Fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Sandwich
Restaurantji Recommends
I prefer my coffee black with just some liquid sweetener. Don’t have any trouble at another location until I came here.
Apparently they don’t know the different between caramel liquid sweetener and caramel syrup. And then proceeded to argue about it.
My coffee is not black with liquid sweetener.
Atmosphere: 1
Food: 1
Service: 1
Like Dunkin pretty good when u want something sweet an can't eat chocolate so yea that's something
Atmosphere: 5
Food: 5
Service: 5
This tall brown skin Indian guy was very rude this morning, yelling at me because he can’t control the amount of customers coming through. I try not to go to this place it it’s convenient but he needs to be fired. I snatched my bag from him, if you treat people a certain way you will get the same treatment back, remember that.
Vegetarian options: None
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Just tried to place an order in the drive thru and the rep in the intercom was very rude. His tone while speaking with me was rude, disrespectful and loud. I cancelled my order and left.
Service: 1
If I could give zero stars I would. The rudest and most inadequate customer service I have ever had the displeasure to experience. Do not waste your time at this horrible location.
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