Cafe Rio Fresh Modern Mexican

At start of dinner hour, they were totally out of salad dressing. Then it took 1/2 hour to make. I also watched employee use a butcher knife to pry open a can. VERY HAZARDOUS and no supervisor stopped her.

Atmosphere: 4

Food: 4

Service: 3

8:30pm and the soda/horchata machines are cleaned out?! Terrible location.

Atmosphere: 1

Food: 3

Service: 1

Good food and good

Atmosphere: 4

Food: 4

Service: 4

I got a salad and I also had extra add-ons so the salad bowl itself was $22 and for that price I expect to get everything that I ordered in it except when I just received my food I didn’t get anything I asked for. extra chicken didn’t get that, I asked for the tortilla flakes, corn, Didn’t get that. I got the wrong sauce and I didn’t even receive my Elote. The rice and beans were mashed to the bottom and they barely gave me some. It was unappetizing absolutely not.

Food: 1

messed up the catering order... management was horrible. Long time customer will never go back.

Atmosphere: 1

Food: 1

Service: 1

glad there is one more quick food choice in this location, but that's the best thing I can say about this place. Almost any other restaurant in the region would be better in terms of food taste and quality. depressingly bland. Employees look miserable too.

Atmosphere: 2

Food: 1

Service: 3

Good quick serve tex mex food like Chipotle and Qdoba. They use quality ingredients, but my wife thought they were 3 stars, so there you go.

I also thought their prices were higher compared to the competition.

Do give them a try and see for yourself!

Atmosphere: 4

Food: 3

Service: 4

Went in at 9:34pm on a Thursday and they were already closing the store down, soda machines, all the toppings were gone. The lady that served me seemed bothered that I was there. I ordered enchiladas and when she put my beans on the plate she just flopped the beans and it’s juice all over of the enchiladas and threw the plate in the oven and continued closing the store(cleaning). I couldn’t even get lettuce or sour cream. If I wasn’t starving I would’ve just said no thank you. They need better management. Your employees shouldn’t be making to go plates when a customer is at the ordering line. Not the first time I’ve had subpar service at this specific location but it will be my last. Update: Was not edible threw it away.

Atmosphere: 1

Service: 1

The staff at this store are very rude, impatient, and not welcoming to customers I was told I wasn’t able to add beans to my taco, which is a lie, hypothetically what if I was vegan and could only choose beans for my choice of protein, or fiber I will not be returning To this location, the Germantown location are awesome

Atmosphere: 2

Service: 1

DO NOT order online from this store. They constantly forget to include your full order. This has happened to me several times. If you are on the apps, bypass them because you will not get what you paid for.

Service: 1

Cafe Rio is truly in a league of its own. The cheese quesadillas are nothing short of spectacular—perfectly crisp on the outside, ooey-gooey on the inside, and always made with the freshest ingredients. Every bite is a testament to their commitment to quality. But it’s not just the food that sets this place apart; the employees here are exceptional. Their warmth and attentiveness transform a simple meal into a delightful experience. Whether you're a regular or a first-timer, the friendly staff will make your day with their genuine smiles and excellent service. Highly recommended for an outstanding dining experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Key Lime Pie

I got the same thing I have gotten for the last ten years and I feel like I ate at a different food chain. The sweet pork at this location tastes ABSOLUTELY nothing like the other two locations I've gone to what a let down. At least pickup was easy though. (EDIT .We got two of the same burritos and we think they gave us plain pork which would explain the difference. I want to clarify it did not taste bad! But it wasn't what we ordered. ALSO everything we asked to be on the side was on the burrito)

Food: 2

Service: 5

I used to visit this Café Rio often, but after my recent experience, I won’t be returning. I ordered a Tostada bowl and was shocked when they tried to charge me extra for a slightly larger portion of Pico de Gallo. I've never been charged for extra Pico anywhere else, whether it's at Chipotle, California Tortilla, or any other Mexican restaurant—it's always been complimentary.

To make matters worse, the staff (the manager) was rude when I questioned this charge. The bowl was also the smallest I've ever received, which only added to my disappointment. If this is indeed a new policy, it’s a ridiculous one, and it’s a shame that customer service has taken such a downturn here.

I won’t be back, and I’m very disappointed in what used to be a favorite spot of mine.

Atmosphere: 1

Food: 5

Service: 1

Asked for extra cheese and for my stripped chicken to be drained. I was met with attitude and then it wasn't done. Service going downhill.

Atmosphere: 5

Food: 4

Service: 2

Recommended dishes: Steak Taco, Shredded Chicken Salad, Burrito

I’ve been coming to cafe Rio for literally 13 years. Starting from the first cafe Rio in Olney. Over the years I see their customer service downgrading getting worse and worse.The staff that work at this cafe Rio are extremely rude and always give me an attitude when I tell them to give me something. This broke my 13 year streak from coming to cafe Rio.