Chipotle Mexican Grill
5504 Norbeck Rd, Rockville
(240) 261-0295
Recent Reviews
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One of the worst chipotle branches i have been to, all the managers are so bad. The staff only become nice and on point on days their district manager shows up
On my second visit, the customer service wasn’t too good, two were putting packages on their places, I was waiting like 3 minutes, then more customers come, so suddenly the chipotle workers begin to take my orders, very fast, I also ask for tortilla chips bag, but they forget to put it inside the bag, luckily was free for points taking, but still I did feel uneasy , still I have plenty places to go, and choose something nice to eat., I just let it go, keep enjoying another’s dishes.
Atmosphere: 5
Food: 5
Service: 3
Great place, very clean and the food was fresh.
Atmosphere: 5
Food: 5
Service: 5
The stingiest chipotle I have ever been to, bar none. They will give you the lightest burritos and the emptiest bowls. I’ve tried them four separate times since they opened, as I assumed they were working out the process as a new location, and every visit has been just as disappointing as the last.
Two out of the four times some aspect of the order has been wrong, and the burritos are often badly wrapped and leaking.
This level of consistent failure to prepare the food combined with an unwillingness to serve the portions that Chipotle is known for indicates either a lack of training, a manager greedily nickle-and-diming the customer, or both.
Whatever the cause, the solution is the same, go to a different location.
Atmosphere: 2
Food: 2
Service: 1
Workers are very rude telling you to clean other people’s messes and talk bad about customers in Spanish.
Atmosphere: 2
Food: 4
Service: 1
Workers are very rude and talk shit about customers in Spanish
Atmosphere: 3
Food: 5
Service: 1
They sneaky and there food nasty and dry the other chipotle have fresh meat I rather go to other chipotles always dry chicken meat look old this chipotle nasty
Atmosphere: 5
Food: 1
Service: 5
great restaurant, clean restrooms and fresh food
Atmosphere: 5
Food: 5
Service: 5
The chicken was so salty it was inedible. Food was not even warm. The beans on the side were warm. Guac had the dark stuff from being out too long. Will give up this chain that increases prices just because some people like their food even when it's prepared badly.
Atmosphere: 1
Food: 1
Service: 3
I usually order at a different location, but today we ordered here to help Rockville HS raise money for prom. I think next time I will pass this location. My Barbacoa bowl had visibly, noticeably LESS of everything: less rice, less lettuce, less meat. Typically I struggle to finish my bowl and sometimes even leave 1/2 for the next day. Today, not only I quickly ate everything, but I was still hungry. Before I started, I showed it to my family and they confirmed it looked smaller- no “heap” like usual - at a different location. Disappointed…
Restaurantji Recommends
Take out is fast amd hot and perfect with the app.
Atmosphere: 5
Food: 5
Service: 5
One of the best chipotles! My friend Patrick eats here all the time! Some of the best guac I’ve ever had at a chipotle
Atmosphere: 4
Food: 5
Service: 5
Skimped portions, cold food, inaccurate to go orders.
Atmosphere: 3
Food: 1
Service: 2
In general Chipotle is a has been, most the time the meat of choice is not even room temp. and they skimp on portions. Stopped by this location recently, weekday early afternoon, meat including chicken and beef was stone cold, and yes the girl working front (described in other reviews here) mistakenly overcharged me and when I caught it, she offered no apology and acted annoyed. Definitely DONE with this chain. The location here is terrible to boot with already overcrowded parking.
Atmosphere: 1
Food: 1
Service: 1
I went to pick up an order my son placed for me, and my wife and the facility looked good, and staff seemed very friendly. The food was great also. Not bad for first time going to this chipotle.
Atmosphere: 5
Food: 5
Service: 4
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