Depending on the day shift, this store is horrible or amazing. I've now been there a couple of times and see that pattern. The staff in the early shift lacks any professionalism in customer care and order prep. Even a wannabe manager started complaining about customers in front of other customers and yelling through the store while blocking the reserved customer parking lot. Amazing customer care attitude. Gave it 2 stars instead of just 1 because staff in the afternoon is usually more polite and capable in preparing your orders. Not going there again and looking for another Dunkin. As if this one is the only one...
Atmosphere: 1
Food: 2
Service: 3
Tory A
I give it a 3 star because I the server lady call me Sir instead of good morning
Pam Abhyankar
Normally, when I frequent this location, there are no mistakes. This time there was no cream in my coffee, which is what I asked for. I asked for half-and-half. I did not watch the person making it, but was slightly disappointed.
The toasted almond flavor is very good, but I don’t like black coffee
Food: 3
Service: 3
JOSE ALMEIDA
Employees say they have a bad latte machine for not attending.
Atmosphere: 1
Food: 1
Service: 1
Nandana Abeysinghe
Service is very bad before I order I need to run to restroom emergency she is so rude her voice is very loud can’t use restroom until you print the order. So I work to Nextdoor smash burger place I’m comfortable with everything food and service. July 16th 2025 12.10pm
Atmosphere: 1
Food: 1
Service: 1
David Triggs
This place sucks takes forever and nothing is ready when you online app order 😣
Atmosphere: 1
Food: 3
Service: 1
Victoria Hübenthal
Very polite and welcoming staff!! Recommending this place as your to go Dunkin Donuts 🍩
Atmosphere: 5
Food: 5
Service: 5
Patrick O'Connell
Host was very kind and service was fast
Atmosphere: 5
Food: 5
Service: 5
Maria Fernanda
I ordered my food online and not only they took 20 min to get it ready, they decided not to listen when i was trying to let them know my order contained a item they keep repeating they didn't have. After 20 min of waiting, they gave me my order, as I was checking it, half of the items were missing. Instead of getting any help, I was told to cancel my order and tap my card, they were completely unaware that my order was online and offered no help when I said it couldn't be canceled, they took other 15min to completemy order, and something could've been quick and painless turned into a 30 nightmare. I've been coming to the same DD for 2 years and have never been treated so disrespectful. I kept telling the person that she needed to listen and stop yelling at her customer, and no apologies offered. NEVER coming back, they're always late, but being rude to customers is beyond acceptable. And they didn't even get it right at the end...
Atmosphere: 1
Food: 1
Service: 1
Zara Jones
This location is horrible. I have been calling since 12/25 at 7:07 am. I accidentally placed a mobile order for this location via the app and cancelled it. O spoke to an employee on 12/25 who said the order would be cancelled and I would get my money back. Two days later the pending charge posted to my account and I called asking for a manager again speaking to a girl claiming to be the manager when the manager wasn’t in but wasn’t a manager lol. I completely forgot her name but she found my transaction and told me it would be refunded. I’ve never gotten a refund for my cancelled order and have never been able to reach a representative since my last contact.
The employees talk each other to much instead of talking care of the customers
Subhan D
Hours wrong
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Multigrain Bagel Impossible Sausage Egg and Cheese
Sandra Edouard
Truly the worst customer service experience ever. Visited this location just before noon on Thanksgiving and the person working was so rude. She was throwing & slamming things, sucking her teeth, making rude comments , & rolling her eyes. Not my fault you need this job. To the employer: you should probably consider letting her go. She’s not good for business.
Atmosphere: 1
Food: 1
Service: 1
kris miles
Hidden gem. Right on the 355 Pike.
Atmosphere: 5
Food: 5
Service: 5
Virginia Mailman
Very well cooked breakfast sandwich. Soft and warm. Coffee is always wonderful. My mobile order was ready when I got there. Staff is friendly. love Dunkin.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Doughnut, Bacon Egg and Cheese
Depending on the day shift, this store is horrible or amazing. I've now been there a couple of times and see that pattern. The staff in the early shift lacks any professionalism in customer care and order prep. Even a wannabe manager started complaining about customers in front of other customers and yelling through the store while blocking the reserved customer parking lot. Amazing customer care attitude. Gave it 2 stars instead of just 1 because staff in the afternoon is usually more polite and capable in preparing your orders. Not going there again and looking for another Dunkin. As if this one is the only one...
Atmosphere: 1
Food: 2
Service: 3
I give it a 3 star because I the server lady call me Sir instead of good morning
Normally, when I frequent this location, there are no mistakes. This time there was no cream in my coffee, which is what I asked for. I asked for half-and-half. I did not watch the person making it, but was slightly disappointed.
The toasted almond flavor is very good, but I don’t like black coffee
Food: 3
Service: 3
Employees say they have a bad latte machine for not attending.
Atmosphere: 1
Food: 1
Service: 1
Service is very bad before I order I need to run to restroom emergency she is so rude her voice is very loud can’t use restroom until you print the order.
So I work to Nextdoor smash burger place I’m comfortable with everything food and service.
July 16th 2025 12.10pm
Atmosphere: 1
Food: 1
Service: 1
This place sucks takes forever and nothing is ready when you online app order 😣
Atmosphere: 1
Food: 3
Service: 1
Very polite and welcoming staff!! Recommending this place as your to go Dunkin Donuts 🍩
Atmosphere: 5
Food: 5
Service: 5
Host was very kind and service was fast
Atmosphere: 5
Food: 5
Service: 5
I ordered my food online and not only they took 20 min to get it ready, they decided not to listen when i was trying to let them know my order contained a item they keep repeating they didn't have. After 20 min of waiting, they gave me my order, as I was checking it, half of the items were missing. Instead of getting any help, I was told to cancel my order and tap my card, they were completely unaware that my order was online and offered no help when I said it couldn't be canceled, they took other 15min to completemy order, and something could've been quick and painless turned into a 30 nightmare. I've been coming to the same DD for 2 years and have never been treated so disrespectful. I kept telling the person that she needed to listen and stop yelling at her customer, and no apologies offered. NEVER coming back, they're always late, but being rude to customers is beyond acceptable. And they didn't even get it right at the end...
Atmosphere: 1
Food: 1
Service: 1
This location is horrible. I have been calling since 12/25 at 7:07 am. I accidentally placed a mobile order for this location via the app and cancelled it. O spoke to an employee on 12/25 who said the order would be cancelled and I would get my money back. Two days later the pending charge posted to my account and I called asking for a manager again speaking to a girl claiming to be the manager when the manager wasn’t in but wasn’t a manager lol. I completely forgot her name but she found my transaction and told me it would be refunded. I’ve never gotten a refund for my cancelled order and have never been able to reach a representative since my last contact.
Service: 1
Restaurantji Recommends
The employees talk each other to much instead of talking care of the customers
Hours wrong
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Multigrain Bagel Impossible Sausage Egg and Cheese
Truly the worst customer service experience ever. Visited this location just before noon on Thanksgiving and the person working was so rude. She was throwing & slamming things, sucking her teeth, making rude comments , & rolling her eyes. Not my fault you need this job. To the employer: you should probably consider letting her go. She’s not good for business.
Atmosphere: 1
Food: 1
Service: 1
Hidden gem. Right on the 355 Pike.
Atmosphere: 5
Food: 5
Service: 5
Very well cooked breakfast sandwich. Soft and warm. Coffee is always wonderful. My mobile order was ready when I got there. Staff is friendly. love Dunkin.....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Doughnut, Bacon Egg and Cheese
Loading...