Great Harvest Bread

Fabulous products, abysmal customer service

Atmosphere: 4

Food: 5

Service: 2

We discovered Great Harvest Bread at a local farm market in Gaithersburg Maryland today. They had the most sumptuous smelling Cinnamon Blast bread loaf as one of their many offerings. This was a hearty sized loaf too. It has the perfect blend of cinnamon making it just right for this ‘Pillsbury Dough Girl’! I truly appreciate the time, effort and patience that went into making this bread.

Atmosphere: 5

Food: 5

Service: 5

Not what it used to be. Bought 2 loaves of bread. Upon close inspection, it does not appear the breads are fresh and they looked days old. After 2 days in fridge, they tasted sour and I had to throw them away. $20+ wasted. Buy at your own risk. I suggest inspecting your bread closely to make sure they are freshly made.

Atmosphere: 2

Food: 1

Service: 2

Great bread and baked sundries

Atmosphere: 4

Food: 5

Service: 5

I am so disappointed with today's experience with the Rockville location of Great Harvest Bread. I placed an order on 12/22 and the system allowed a 12/25 pick up date. Someone from the store called me soon after to tell me that was an error and I rescheduled my pick up date to 12/24. During the conversation I asked how many people I could serve with the apple cake, and she suggested I order a second one. I was thankful for the advice and offered to pay by phone but she said I could pay for the additional cake at pick up. Yesterday someone called me from the store informing me I had not paid for the second cake. I politely told her I was told I could pay at pick up, but offered to pay by phone, which I did. I arrived at the store today and the first person who greeted me told me I needed to pay for the second cake. I explained I had paid by phone yesterday. Then the manager, Luis, came over and said I had to pay. He had no record of my payment and asked me who I spoke with yesterday. Of course I didn't get the name of the woman over the phone. He "told" me to go sit down on the bench and sent over another person who said she didn't speak with me yesterday. Now my blood pressure was rising. It was humiliating the way he spoke to me in front of the other customers. The first greeter came back over and I had to pull up my credit card statement which showed a payment on 12/22 and a second one on 12/23. More waiting while she spoke with the manager. Finally she came back and said I didn't have to pay again...that they found it somewhere in the system but obviously not where it should have been. I was furious by then. The manager (Luis) didn't have the common decency, courtesy, or professionalism to apologize to me. In addition, I was charged two different prices for the same item with no explanation given. I think I deserve better than the way I was treated and dismissed. This turned my smile upside down. You've lost a future customer.

Atmosphere: 4

Food: 4

Service: 1

Overpriced, no more free samples, slow lines, and frequently no inventory.

The brownie bread is the best bread I have ever tasted. Please keep selling.

Atmosphere: 5

Food: 4

Service: 5

I've never been the biggest fan of scones but I absolutely love the ones here! I recently tried the butterscotch pecan scone and wow was it to die for, I had to try to not eat it all super fast. I also had the cinnamon scone which was delicious as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Scones

Used to be my go to bakery so I was very excited to use a $5 off coupon from AARP but they refused to honor it despite it having their name and address and phone number on the coupon. They insist that AARP faked it and committed fraud but one would think that they would treat a loyal customer better and honor such a small discount. Very bad customer service. They’ve lost my business over $5

Service: 1

I have never tried their food, but it looks tasty. The coffee is great. The people who work there are friendly. The only problem is that the brown paper bags cost a lot of money like the bags are extra special.

Atmosphere: 5

Food: 3

Service: 5

Management was horrible last time I was here, not the same place it used to be. Went here for many years but ever since they got a new manager it seems like the whole place has gone downhill. Very dissatisfied with my service, will unfortunately have to look for a new spot in the area.

Atmosphere: 1

Food: 1

Service: 1

Ordered King Cake like always do to celebrate my religious holiday Mardi Gras before Ash Weds. Should be a Cinnamon Ring pastry with frosting and 3 color sugar Purple, Yellow and Green. They decided to make a loaf of bread and put two colors Green and Yellow. Disguised they did that. Lost my appetite with that location and trust. Never again and informed the school teachers and stuff non this year because of them. Hopefully they will spread the negativity out there.

Atmosphere: 1

Food: 1

Service: 1

We purchased a king cake from here and it was hands down the best I've outside of Louisiana. Cream cheese icing, not too sharp, just rich and delicious. We got the chocolate filling. No regrets.

Atmosphere: 5

Food: 5

Service: 5

Best whole wheat bread, so chewy and thick, I pick up a loaf every week!

Amazing