Potbelly Sandwich Shop

Placed a catering order and figured it would be delivered by Doordash. Unfortunately Doordash ia terrible at delivering catering. It charged me $20 for delivery and then the driver forgot to pickup the order and only brought the condiment!
The store manager drove to my home to deliver the order! I am very impressed by their dedication, still very upset that doordash can not offer a reliable service and offer no support whatsoever for catering order they manage for stores.

Food: 5

Service: 5

My BLTA was so good I had to call the store to give Avery my gratitudes. My partner ordered my sandwich to go and while we were on the phone, Avery was very attentive to my desires and offered suggestions to enhance my sandwich (onions and mayo). Then when I got my delivery, there was jalapeños on the side which were the perfect touch to add the extra umf to my sandwich. All my experiences at Potbelly have been great, but this is my favorite sandwich yet and that’s all thanks to Avery! Thank you for the TLC ❤️

Atmosphere: 5

Food: 5

Service: 5

The air conditioning is broken as of 09/14/25. The cashier lady is behind the counter sweating perfusely, having to serve customers in inhumane hot conditions. The management has not responded and the problem is not being resolved. The restrooms are also scorching hot. As a result the restaurant is empty and seeing no business. Potbelly needs to wake up and take action.

Atmosphere: 1

Service: 5

Rude/lazy staff, incorrect orders, and dirty environment.

Atmosphere: 1

Food: 1

Service: 1

Great food and service. Ana was very friendly and made a very unique cinnamon churro shake with Oreos that was amazing.

Atmosphere: 5

Food: 5

Service: 5

Avery, Ann, and another young girl whose name I didn’t catch were such great help and offered phenomenal service. Thank you again for everything!!

Atmosphere: 5

Food: 5

Service: 5

Ana,Shane& cheick were wonderful, lovely staff and setting definitely should stop by 🤝

Atmosphere: 5

Food: 5

Service: 5

Anna and the rest of the crew were amazing ! Helped me create a delicious sandwich !

Atmosphere: 5

Food: 5

Service: 5

The Potbelly on Montgomery Avenue is my favorite store--hands down. Between the fantastic team and the iconic shakes, everything here is done with love, no question. To the team: Thank you, keep doing what you're doing. 👍🏼

Atmosphere: 5

Food: 5

Service: 5

Ordered some food thru uber eats for pickup i caught a flat tire i called them to cancel since i couldn't make it no help what so ever & someone either gave my order away or stole my order and they wouldn't refund me my money at all. No food & no money. Ridiculous. They need to do better. Taking peoples money.

Service: 1

An excellent sandwich shop with very nice staff. We had a delicious lunch there yesterday. All three sandwiches were made promptly to order with generous portions. A very nice lady there even gave us some cookies to try. And they were amazing! 😁

Atmosphere: 5

Food: 5

Service: 5

Food at potbellys always great but this location's hours are completely wrong. i was a bit irritated because i had come here for an early lunch one day. Good food but i hope they get more staff soon so they can open regular hours.

Applied here and never heard back—even after following up. If this location treats job applicants with this much disregard, I can only imagine how they treat customers and staff. Glad I found out early.

The food was good here, but the service was slow. They might be understaffed.

Atmosphere: 4

Food: 5

Service: 3

I've always liked Potbelly Sandwiches and had great experiences with their food and the managers in downtown Rockville (Ana) and the Rio. During my last visit, they were quick with their service and the food was perfect.

Atmosphere: 4

Food: 4

Service: 5