MELIDA super super kind to me and one of my clients who is blind, and would have pissed himself if she did not have such amazing Customer Service and even when I told her I would buy a sandwich, but my client is disabled and the second she heard that she said absolutely take your time.
Larry Domaruk
Read This! Do not go to this location. The employee working here Spanish Lady is very stingy with the toppings when they are supposed to be free. After eating the food I ended up with food poisoning because the little ingredients they used were not fresh obviously. I will be filling a lawsuit against this franchise along with doing a charge back on my credit card and calling corporate and will be contacting the local news media and sharing this information. I'm extremely angry about this THIS FRANCHISE NEEDS TO SHUT DOWN IMMEDIATELY!!
Atmosphere: 1
Food: 1
Service: 1
William Song
Employees are very lazy and slow!! You need hire new ones!! Bad wxpetienc
Sam Goodall
I will never go to this Subway again; they don't honor the coupons I get in the mail. This happens every time I go to this Rockville Subway...I clip the coupon, and make sure it does not say roast beef excluded, but they still do not let you get the roast beef. Then I go to the Subway at 5210 Nicholson Ln. Kensington, just 5 blocks away, and no problem. I also think the Kensington location is cleaner and better service.
Atmosphere: 1
Food: 1
Service: 1
Viktor Rezvyi
Honestly, I don't see any point in using the app on my phone when I arrive at a location, and even though there are a lot of people there, they just arrived and my order was already made a long time ago. And I arrive. And no one has even started to assemble my sandwiches. That is, I can easily stand in line and it will be faster. I think this is wrong. I am a member of the club + I made an order earlier and should be served earlier. And not wait until the line passes and the employee finds time to make a sandwich for me. And of course, as always, the restroom closed. It's illegal to have food place without a restrooms in MD! :(
Atmosphere: 3
Food: 4
Service: 3
Victormore Ogunnowo
Try out their new menus. You won't be disappointed.
TC Wood
Doesn't serve pizza at this location
Atmosphere: 4
Food: 3
Service: 5
Fredy Donado
Worst customer service. Couldn’t do a refund for wrong order. They don’t answer the phone. Worker kept my sandwiches.
This subway is always clean and the food is always fresh. I come in often with very large orders to serve those who volunteer with my organization and it has never been a problem. Elsy is the best!
Atmosphere: 5
Food: 5
Service: 5
Danny Jimenez
This place is by far the worst Subway I have ever been to. And I've been to ALOT! First off the lady who made my sandwich(short spanish lady) was super stingy with all ingredients. This is by far the smallest sandwich I've ever had. 2nd: I had the sandwich of the day(Baja chicken) to which she charged me full price and didn't mention I had to get the full meal to receive the discounted price until after I paid. I paid more for the footlocker itself than I did if I would've got the footlong,drink and chips. Why in the world wouldn't you tell the customer? Long story longer. Do not recommend. Super stingy and not helpful. By the way I was speaking to her in Spanish so language was definitely NOT a barrier.
Atmosphere: 1
Food: 1
Service: 1
Marvin Mejia
Really, if the staff is very terrible, the lady who tends there and denies using the bathroom to her clients will be fired for not having the attention that the client deserves.
Daniela Sousa
Bad service
Harold Castillon
Maria is always very quick and provides great customer service!
Clean and organized location!
Atmosphere: 5
Food: 5
Service: 5
Very polite staff!!!
Atmosphere: 5
Food: 5
Service: 5
MELIDA super super kind to me and one of my clients who is blind, and would have pissed himself if she did not have such amazing Customer Service and even when I told her I would buy a sandwich, but my client is disabled and the second she heard that she said absolutely take your time.
Read This!
Do not go to this location. The employee working here Spanish Lady is very stingy with the toppings when they are supposed to be free.
After eating the food I ended up with food poisoning because the little ingredients they used were not fresh obviously.
I will be filling a lawsuit against this franchise along with doing a charge back on my credit card and calling corporate and will be contacting the local news media and sharing this information.
I'm extremely angry about this
THIS FRANCHISE NEEDS TO SHUT DOWN IMMEDIATELY!!
Atmosphere: 1
Food: 1
Service: 1
Employees are very lazy and slow!!
You need hire new ones!!
Bad wxpetienc
I will never go to this Subway again; they don't honor the coupons I get in the mail. This happens every time I go to this Rockville Subway...I clip the coupon, and make sure it does not say roast beef excluded, but they still do not let you get the roast beef. Then I go to the Subway at 5210 Nicholson Ln. Kensington, just 5 blocks away, and no problem. I also think the Kensington location is cleaner and better service.
Atmosphere: 1
Food: 1
Service: 1
Honestly, I don't see any point in using the app on my phone when I arrive at a location, and even though there are a lot of people there, they just arrived and my order was already made a long time ago. And I arrive. And no one has even started to assemble my sandwiches. That is, I can easily stand in line and it will be faster. I think this is wrong. I am a member of the club + I made an order earlier and should be served earlier. And not wait until the line passes and the employee finds time to make a sandwich for me. And of course, as always, the restroom closed. It's illegal to have food place without a restrooms in MD! :(
Atmosphere: 3
Food: 4
Service: 3
Try out their new menus. You won't be disappointed.
Doesn't serve pizza at this location
Atmosphere: 4
Food: 3
Service: 5
Worst customer service. Couldn’t do a refund for wrong order. They don’t answer the phone. Worker kept my sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This subway is always clean and the food is always fresh. I come in often with very large orders to serve those who volunteer with my organization and it has never been a problem. Elsy is the best!
Atmosphere: 5
Food: 5
Service: 5
This place is by far the worst Subway I have ever been to. And I've been to ALOT! First off the lady who made my sandwich(short spanish lady) was super stingy with all ingredients. This is by far the smallest sandwich I've ever had. 2nd: I had the sandwich of the day(Baja chicken) to which she charged me full price and didn't mention I had to get the full meal to receive the discounted price until after I paid. I paid more for the footlocker itself than I did if I would've got the footlong,drink and chips. Why in the world wouldn't you tell the customer? Long story longer. Do not recommend. Super stingy and not helpful. By the way I was speaking to her in Spanish so language was definitely NOT a barrier.
Atmosphere: 1
Food: 1
Service: 1
Really, if the staff is very terrible, the lady who tends there and denies using the bathroom to her clients will be fired for not having the attention that the client deserves.
Bad service
Maria is always very quick and provides great customer service!
Atmosphere: 5
Food: 5
Service: 5
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