Subway
5548 Norbeck Rd, Rockville
(240) 454-9415
Recent Reviews
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Bathrooms for customers only is illegal
This subway is absolutely one of the worst. They just don’t care about customers. They are always out of something, for example I just went in to get a $3 dipper, and nope they don’t have any. Also they do not take Subway coupons. I get Subway coupons in the mail weekly yet they won’t accept them. It’s ridiculous. Avoid this Subway, even if you crave subway. You’ll be disappointed.
This store claims to open at 10am on Saturday and it is closed and lights off. Terrible decision to not open.
Atmosphere: 1
We had one hour left before closing, and it was pouring outside. My nephew had an umbrella, he was then told by the lazy lady working there to take it out because she didn't want to mop. He did it politely, even shook off the damn thing outside. Then, my husband goes to get a drink, and a few minutes later my brother tries to buy a couple of cookies, and what do we get? Denied service! She kicks us out because she wants to clean up early. Can you believe it?
My mom gave her a piece of her mind, told her how damn rude she was, but did she care? Not one bit! We're paying customers, for crying out loud! Polite the whole damn time, and what do we get? The boot! And when we asked for the manager, who do we get? The same rude lady! No choice but to leave empty-handed, with her sour face staring us down. Unbelievable!
This is the first time this happens to me ever
Find any other subway to go to!
Atmosphere: 1
Food: 1
Service: 1
We had one hour left before closing, and it was pouring outside. My nephew had an umbrella, he was then told by the lazy lady working there to take it out because she didn't want to mop. He did it politely, even shook off the damn thing outside. Then, my husband goes to get a drink, and a few minutes later my brother tries to buy a couple of cookies, and what do we get? Denied service! She kicks us out because she wants to clean up early. Can you believe it?My mom gave her a piece of her mind, told her how damn rude she was, but did she care? Not one bit! We're paying customers, for crying out loud! Polite the whole damn time, and what do we get? The boot! And when we asked for the manager, who do we get? The same rude lady! No choice but to leave empty-handed, with her sour face staring us down. Unbelievable!This is the first time this happens to me everFind any other subway to go to!
Atmosphere: 1
Food: 1
Service: 1
Great Subway location. Clean, bright atmosphere, carefully put together sandwiches, employees who make sure to remind you to take napkins with your to-go order. Very nice.
Atmosphere: 5
Food: 5
Service: 5
Here is a basic customer service advice, don't have a conversation with your peer while with a customer especially if you are going to prioritize that conversation and leave the customer hanging. Take some pride in how you go about your job.
Service: 1
Standard well made Subway sandwiches
Vegetarian options: Vegetarian options available
Parking: Large shopping center parking lot, however this store competes with a pharmacy and a dialysis center for ADA spaces. ADA spaces are often not available in front of the store
Kid-friendliness: Smaller sandwich choices for kids
Wheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Meatball Marinara
Today I just went in for a drink and a young lady ( wearing glasses) who was sweeping the front area decided it was a great idea to sweep in my direction, it’s was very micro aggressive and odd. It was around 6 o’clock so I’m sure management can see it on camera. I was able to laugh it off because I get it you work at Subway , I would hate it to lol enjoy sweeping tomorrow!
Never again will this place get my money. Rude and rushed.
Restaurantji Recommends
Went there in years to get a sub a young Hispanic girl attend me with the nastiest attitude when I got home my veggie Pattie’s weren’t even cooked! Never again
Today I just went in for a drink and a young lady ( wearing glasses) who was sweeping the front area decided it was a great idea to sweep in my direction, it’s was very micro aggressive and odd. It was around 6 o’clock so I’m sure management can see it on camera. I was able to laugh it off because I get it you work at Subway , I would hate it to lol enjoy sweeping tomorrow!
Terrible!! I've never had such bad taste subs like this one. Rude staffs who seemed like not happy serving customers at all. Skip this one and go to other near by subway if you're craving for sub.
Rather mean with me being there even if I was the only person seated in the restaurant. Closed door before I could use bathroom than when I did get a sandwich told me I had 5 mins to eat it. Wouldn’t recommend I know the staff is new maybe least the girl cleaning the floor but her behavior and the women who was managing was the rudest most inconsiderate I’ve experienced.
Parking: I know their is a few parking spots around the area
This subway is rascist and please becareful they treat blacks so poor just left the place and me and my beautiful black brown daughter experience the racial tension these spanish girls did the most im afro latin and they gave a full spanish girl a key told me the bathroom. Did not work very sad those young ladys need to be fired. Smh never again,
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