Placed an order and was told it was cash only. Went to the ATM directly behind where they are and got cash and came right back. They gave my food away that fast and I was told I would have to wait for more to be made. Poor service. The cashier was very rude.
Mikayla McQuay
Pretty good pretzels for on campus food. However, the pretzels are burnt a lot of times which takes away the good signature taste of Auntie Anne’s pretzels.
Deandre Tyrone Molock
When management change it went down hill.
Rumit P.
This location is inside Union Station, down the corridor where Pret A Manager and Au Bon Pain sit. It's on the right side across from the Amtrak train terminals. I ordered a garlic and herb pretzel, which was not available in the display case, but the employee just grabbed a salted pretzel that was displayed and heavily tossed garlic seasoning on top, which avoided waiting for a freshly made pretzel. I splurged and also got the hot salsa cheese. Yes, this was my lunch and no I'm not ashamed! The taste was excellent! I look forward to more pretzel consumption! Service was fast, friendly, and attentive. No lines, and no issues scanning my app. Great staff, great product.
Brisk K.
I'm writing a review for the one at Iverson Mall. It took me FOREVER to find this 'store' where it ended up just being a little stand dead in the center to the far back end of the mall on the upper level (google navigation system is some S***** Anywho, I got the pretzel dogs, pepperoni pretzel, and sweet almond pretzel - the last of which I regret not getting enough because those almond pretzels were BOMBIN! Perfectly sweet, "almondy", crunchy and delish. My bro was dying for more of these! Had it not been for the long a** walk trying to find this place, I would've tried their frozen lemonade too. But eh whatever, there's always a next time.
Andrea W.
I was a bit hungry when I got off the train, so I looked around for some snack-y food. I found Auntie Anne's and had a raisin pretzel with glaze. The glaze is $1 extra, boo! I remember in the old days when it came along with the raisin pretzel and it was my favorite. Anyway, pretzel was quite delicious and chewy, and the glaze was sweet but paired well with the raisin pretzel. It was really pricey though at $5.59 total post-tax.
Skull Cobra
Every thing is delicious
Ricky Shell Sr.
good stuff I love the cinnamon buns
Katherine C.
Unfortunately I don't have the option to give zero stars but this place deserves NO STARS. I was craving a sweet almond pretzel before taking the train home, and got in line here. When I got to the front of the line, I noticed there was one more sweet almond pretzel in the food warmer and asked for one. The cashier then picked up the last pretzel, threw it in the trash in front of my face, and informed me that if I wanted that flavor that I'd have to wait 15 minutes. I know Auntie Anne's is famous for having fresh pretzels all day, but if that one had been out for too long he could have thrown it away before someone asked for it. Since I wouldn't be able to make my train if I waited that long, I said 'no that's fine, may I just have an original pretzel then.' He then pulled out an original pretzel, took my card and swiped it a couple times. He asked if I had cash, and when I said no, he mumbled something and handed me my card back. I asked him what was wrong and he mumbled something about the machine, then threw the perfectly good pretzel that he just picked for me in the trash in front of my face and avoided eye contact with me. At that point I was confused and pissed off and just walked away, hoping that he hadn't charged my card after pulling that crap. I love Auntie Anne's pretzels, but I will never buy from this location due to the atrocious customer service from that cashier.
Jon W.
Rude personnel. I can handle bad food before i handle bad service. We used to shop here regularly when ever we passed through Union Station. We will not shop here again. I vote with my wallet.
I am in pharmaceutical sales and had to host a marketing day that celebrated Pretzel Day. I decided to bring soft pretzels as the treat. I ordered via E-Z Cater and the process was seamless, easy enough that I was even able to change my order time at the last minute. The manager here was extremely pleasant calling me before and during the transaction. She met me at Union Station Metro entrance and gave me clear and concise directions to where I could meet her and promptly delivered my food. I am very pleased with the service and would do business here again.
Elizabeth Watkins
I got one of their heart shaped valentine’s boxes for my boyfriends mom and she loved it so much!! This place is the absolute best and their gift sets are perfect for every occasion.
Jo K.
This is my go to place at Union Station for something to eat on the commute home. This place participates in the Auntie Anne's reward perks which is great! It takes forever to amass points but I definitely go whenever I get a coupon or freebie. Cashier is usually friendly or to the point and the pretzels hot. I went out of my comfort zone and tried the garlic Parmesan today and please DO NOT get it. I usually stick to plain butter without salt or cinnamon sugar. I find the pretzels to be salty and I like the dips so which make them extra salty. I thought it would be garlic and pat Meade an baked onto it so I didn't specify without salt. What it is is that they'll default take an original salted pretzel and smother it in garlic seasoned Parmesan powder. The powder is an extra 59? 49? Cents and totally not worth it. My mouth is puckered by the saltiness of it. I couldn't taste the buttery flavor because all I could taste was salt and seasoning. Stick to the non powdered ones and you shouldn't go wrong!
Cristina P.
Rude cashier, very rude. He hardly spoke English. I don't know if prices are higher at this location but I got a pretzel dog, regular pretzel and cinnamon sugar pretzel for $13 and some change! He then said I didn't pay for a lemonade! I tried to tell him I asked for the combo he brushed me off to help next customer! I was too upset to argue or ask for receipt because he obviously couldn't understand me. I will never go back to this location just from this experience. I had no choice but to give it one star
Gellie E.
When I go to Auntie Anne's, I usually get the Cinnamon Sugar pretzel (can't go wrong with this sweet treat). But at my latest visit, I was in a savory mood and something possessed me to try the Roasted Garlic Parmesan pretzel instead. I'm gonna stick with the Cinnamon Sugar from now on. The Roasted Garlic Parmesan pretzel was soggy after being saturated in butter and most of the Garlic Parmesan topping fell off so there wasn't a lot of flavor other than the chewy butter bomb. No issues with service.
Placed an order and was told it was cash only. Went to the ATM directly behind where they are and got cash and came right back. They gave my food away that fast and I was told I would have to wait for more to be made. Poor service. The cashier was very rude.
Pretty good pretzels for on campus food. However, the pretzels are burnt a lot of times which takes away the good signature taste of Auntie Anne’s pretzels.
When management change it went down hill.
This location is inside Union Station, down the corridor where Pret A Manager and Au Bon Pain sit. It's on the right side across from the Amtrak train terminals. I ordered a garlic and herb pretzel, which was not available in the display case, but the employee just grabbed a salted pretzel that was displayed and heavily tossed garlic seasoning on top, which avoided waiting for a freshly made pretzel. I splurged and also got the hot salsa cheese. Yes, this was my lunch and no I'm not ashamed! The taste was excellent! I look forward to more pretzel consumption! Service was fast, friendly, and attentive. No lines, and no issues scanning my app. Great staff, great product.
I'm writing a review for the one at Iverson Mall. It took me FOREVER to find this 'store' where it ended up just being a little stand dead in the center to the far back end of the mall on the upper level (google navigation system is some S***** Anywho, I got the pretzel dogs, pepperoni pretzel, and sweet almond pretzel - the last of which I regret not getting enough because those almond pretzels were BOMBIN! Perfectly sweet, "almondy", crunchy and delish. My bro was dying for more of these! Had it not been for the long a** walk trying to find this place, I would've tried their frozen lemonade too. But eh whatever, there's always a next time.
I was a bit hungry when I got off the train, so I looked around for some snack-y food. I found Auntie Anne's and had a raisin pretzel with glaze. The glaze is $1 extra, boo! I remember in the old days when it came along with the raisin pretzel and it was my favorite. Anyway, pretzel was quite delicious and chewy, and the glaze was sweet but paired well with the raisin pretzel. It was really pricey though at $5.59 total post-tax.
Every thing is delicious
good stuff I love the cinnamon buns
Unfortunately I don't have the option to give zero stars but this place deserves NO STARS. I was craving a sweet almond pretzel before taking the train home, and got in line here. When I got to the front of the line, I noticed there was one more sweet almond pretzel in the food warmer and asked for one. The cashier then picked up the last pretzel, threw it in the trash in front of my face, and informed me that if I wanted that flavor that I'd have to wait 15 minutes. I know Auntie Anne's is famous for having fresh pretzels all day, but if that one had been out for too long he could have thrown it away before someone asked for it. Since I wouldn't be able to make my train if I waited that long, I said 'no that's fine, may I just have an original pretzel then.' He then pulled out an original pretzel, took my card and swiped it a couple times. He asked if I had cash, and when I said no, he mumbled something and handed me my card back. I asked him what was wrong and he mumbled something about the machine, then threw the perfectly good pretzel that he just picked for me in the trash in front of my face and avoided eye contact with me. At that point I was confused and pissed off and just walked away, hoping that he hadn't charged my card after pulling that crap. I love Auntie Anne's pretzels, but I will never buy from this location due to the atrocious customer service from that cashier.
Rude personnel. I can handle bad food before i handle bad service. We used to shop here regularly when ever we passed through Union Station. We will not shop here again. I vote with my wallet.
Restaurantji Recommends
I am in pharmaceutical sales and had to host a marketing day that celebrated Pretzel Day. I decided to bring soft pretzels as the treat. I ordered via E-Z Cater and the process was seamless, easy enough that I was even able to change my order time at the last minute. The manager here was extremely pleasant calling me before and during the transaction. She met me at Union Station Metro entrance and gave me clear and concise directions to where I could meet her and promptly delivered my food. I am very pleased with the service and would do business here again.
I got one of their heart shaped valentine’s boxes for my boyfriends mom and she loved it so much!! This place is the absolute best and their gift sets are perfect for every occasion.
This is my go to place at Union Station for something to eat on the commute home. This place participates in the Auntie Anne's reward perks which is great! It takes forever to amass points but I definitely go whenever I get a coupon or freebie. Cashier is usually friendly or to the point and the pretzels hot. I went out of my comfort zone and tried the garlic Parmesan today and please DO NOT get it. I usually stick to plain butter without salt or cinnamon sugar. I find the pretzels to be salty and I like the dips so which make them extra salty. I thought it would be garlic and pat Meade an baked onto it so I didn't specify without salt. What it is is that they'll default take an original salted pretzel and smother it in garlic seasoned Parmesan powder. The powder is an extra 59? 49? Cents and totally not worth it. My mouth is puckered by the saltiness of it. I couldn't taste the buttery flavor because all I could taste was salt and seasoning. Stick to the non powdered ones and you shouldn't go wrong!
Rude cashier, very rude. He hardly spoke English. I don't know if prices are higher at this location but I got a pretzel dog, regular pretzel and cinnamon sugar pretzel for $13 and some change! He then said I didn't pay for a lemonade! I tried to tell him I asked for the combo he brushed me off to help next customer! I was too upset to argue or ask for receipt because he obviously couldn't understand me. I will never go back to this location just from this experience. I had no choice but to give it one star
When I go to Auntie Anne's, I usually get the Cinnamon Sugar pretzel (can't go wrong with this sweet treat). But at my latest visit, I was in a savory mood and something possessed me to try the Roasted Garlic Parmesan pretzel instead. I'm gonna stick with the Cinnamon Sugar from now on. The Roasted Garlic Parmesan pretzel was soggy after being saturated in butter and most of the Garlic Parmesan topping fell off so there wasn't a lot of flavor other than the chewy butter bomb. No issues with service.