I went here for a conference. Nice place, huge and very welcoming. I have not had the opportunity to eat at the Restaurant--Can Anyone comment? ( I do plan on it )
Alexis Ayala
It was very nice. Delmarva Radiology had their holiday party there.
Tasani Budd
Terrible customer service
Kevin K-one6
Great staff and a great place to have a live ahow
Sherry Ozkan
The managing staff here are rude and very unaccomodating!They screwed up our table arrangements, shorted us 1 table and we're rude when we tried explaining what happened.They charge you $150 to pack up food that you already purchased! They were rude to our hairdresser when she asked to come in a bit early just to plug equipment in so that when we arrived everything would be ready to use. The bride ended up being 20 minutes late to her wedding because of it.Then the hairdresser explained to the staff that this is exactly why they asked for extra 15 minutes she was rudely spoken to then when she told the staff how rude they were she was then told she could leave right now if she didn't like it. SO RUDE!The water in our bridal suite had stuff floating in it. The table overlays were from somewhere else so when we brought them home to return them, they had food smashed into them. This means that the staff never shook the food off before crumbling them into a bag for us to take them back.The dedicated host was caught eating a salad from the wedding salad table BEFORE the bride and groom AND while she was supposed to be working.Most of the bathrooms didn't have toilet paper and the ones that did had the new roll sitting on top of the old roll. How lazy....This place is outdated and over priced.
Sherry O.
The food is mediocre at best and way over priced. The staff is rude. I was part of a wedding here earlier this month and we had the rehearsal dinner here. What a joke! Save your money and go somewhere else!
Chakirah Henry
It was a beautiful venue but the food was disgusting. I seen full plates thrown away.
Kevin Kern
It was nice I could have been better Bathroom was good Staff was fine
Jamie Myers
Had our wedding here. The staff was amazing from day one in helping us plan our special night. The food was absolutely amazing and the staff was super attentive and made sure everyone was happy. Couldn't have asked for a better night. Thank you!!!
Norman Mullinix
The Fountains is an excellent choice when looking for a wedding or event venue. The decor and chandeliers and stair case add to the atmosphere of the grand ballroom.
The event was beautiful however, the staff here needs to be replaced or retrained. I would not recommend holding events at this event as long as this staff is present. After sharing a positive review of the fountains leaving 4 stars, we were contacted personally about not leaving a 5 star review and ridiculed about the personal things that a professional staff should not comment on. While everyone is entitled to their own opinions, this was very unprofessional. We were advised by the staff that the services we hired were “some of the worst they’ve worked with”. Which again, was unprofessional. We also had a cake incident where our cake was forgotten but the cake staff managed to remake our cake in time and deliver to the fountains in a timely manner. I communicated this effectively with the fountains staff for purposes or them setting up the cake… however in their unprofessional e-mail they made it seem like this was falsified (which again, had no reason to be brought up in the e-mail). Again, unprofessional. The coordinator made comments about the guests, entertainers, and constantly told a member of the wedding party she “could not deal” with “all of this” and she went missing several times throughout the day. She even failed to assist the musician on where to plug in her microphones/cords and refused to assist (all of which were valid questions to ask a coordinator). As a wedding coordinator, you should be prepared to work around small fires that may happen throughout the day. Unfortunately, the current staff cracks under pressure and resorts to unprofessional verbiage, comments, and actions. At one point the kitchen staff told myself, I needed to calm down because “He’s been doing this for 40 years” because I asked for plates for the bride to cut her cake. With lack of preparation and communication, the 40 years of experience he’s claimed of accruing was not present in his actions or professionalism what so ever. After reading others comments, I am anticipating a response as they have replied to other negative comments in spite as well. However, this is a forewarning that this venue is GREAT however the current staff is terrible
Jamie Mast
Had our wedding here. The staff was amazing from day one in helping us plan our special night. The food was absolutely amazing and the staff was super attentive and made sure everyone was happy. Couldn't have asked for a better night. Thank you!!!
Nina Jefferson
My special wedding day was October 16, 2021, beautiful weather outside on the Terrace..amazing event. Reception was in the sweetebay room, very tastefully, and soothing atmosphere. The food was absolutely delicious, lots of compliments, but also complaints from the guest regarding appetizers. DJ rocked the house., but not according to the Coordinator, smh. Just as any normal day a few bumps in the road, but nothing to worry about. Would I do it all over again and used the fountains wedding and conference center...absolutely. but under different management.
Janelle Bradford
Malisa is very rude and unprofessional. They never closed the drapes after telling us at rehearsal that they would be closed and allowed my $500 cake to melt. Refused to take responsibility and tried to blame my bakery first but then turned around and tried to blame me for not reminding them to close them. They nickel and dimed us. And there's so much more I can say. I will never do business there again.
I went here for a conference. Nice place, huge and very welcoming. I have not had the opportunity to eat at the Restaurant--Can Anyone comment? ( I do plan on it )
It was very nice. Delmarva Radiology had their holiday party there.
Terrible customer service
Great staff and a great place to have a live ahow
The managing staff here are rude and very unaccomodating!They screwed up our table arrangements, shorted us 1 table and we're rude when we tried explaining what happened.They charge you $150 to pack up food that you already purchased! They were rude to our hairdresser when she asked to come in a bit early just to plug equipment in so that when we arrived everything would be ready to use. The bride ended up being 20 minutes late to her wedding because of it.Then the hairdresser explained to the staff that this is exactly why they asked for extra 15 minutes she was rudely spoken to then when she told the staff how rude they were she was then told she could leave right now if she didn't like it. SO RUDE!The water in our bridal suite had stuff floating in it. The table overlays were from somewhere else so when we brought them home to return them, they had food smashed into them. This means that the staff never shook the food off before crumbling them into a bag for us to take them back.The dedicated host was caught eating a salad from the wedding salad table BEFORE the bride and groom AND while she was supposed to be working.Most of the bathrooms didn't have toilet paper and the ones that did had the new roll sitting on top of the old roll. How lazy....This place is outdated and over priced.
The food is mediocre at best and way over priced. The staff is rude. I was part of a wedding here earlier this month and we had the rehearsal dinner here. What a joke! Save your money and go somewhere else!
It was a beautiful venue but the food was disgusting. I seen full plates thrown away.
It was nice I could have been better Bathroom was good Staff was fine
Had our wedding here. The staff was amazing from day one in helping us plan our special night. The food was absolutely amazing and the staff was super attentive and made sure everyone was happy. Couldn't have asked for a better night. Thank you!!!
The Fountains is an excellent choice when looking for a wedding or event venue. The decor and chandeliers and stair case add to the atmosphere of the grand ballroom.
Restaurantji Recommends
The event was beautiful however, the staff here needs to be replaced or retrained. I would not recommend holding events at this event as long as this staff is present. After sharing a positive review of the fountains leaving 4 stars, we were contacted personally about not leaving a 5 star review and ridiculed about the personal things that a professional staff should not comment on. While everyone is entitled to their own opinions, this was very unprofessional. We were advised by the staff that the services we hired were “some of the worst they’ve worked with”. Which again, was unprofessional. We also had a cake incident where our cake was forgotten but the cake staff managed to remake our cake in time and deliver to the fountains in a timely manner. I communicated this effectively with the fountains staff for purposes or them setting up the cake… however in their unprofessional e-mail they made it seem like this was falsified (which again, had no reason to be brought up in the e-mail). Again, unprofessional. The coordinator made comments about the guests, entertainers, and constantly told a member of the wedding party she “could not deal” with “all of this” and she went missing several times throughout the day. She even failed to assist the musician on where to plug in her microphones/cords and refused to assist (all of which were valid questions to ask a coordinator). As a wedding coordinator, you should be prepared to work around small fires that may happen throughout the day. Unfortunately, the current staff cracks under pressure and resorts to unprofessional verbiage, comments, and actions. At one point the kitchen staff told myself, I needed to calm down because “He’s been doing this for 40 years” because I asked for plates for the bride to cut her cake. With lack of preparation and communication, the 40 years of experience he’s claimed of accruing was not present in his actions or professionalism what so ever. After reading others comments, I am anticipating a response as they have replied to other negative comments in spite as well. However, this is a forewarning that this venue is GREAT however the current staff is terrible
Had our wedding here. The staff was amazing from day one in helping us plan our special night. The food was absolutely amazing and the staff was super attentive and made sure everyone was happy. Couldn't have asked for a better night. Thank you!!!
My special wedding day was October 16, 2021, beautiful weather outside on the Terrace..amazing event. Reception was in the sweetebay room, very tastefully, and soothing atmosphere. The food was absolutely delicious, lots of compliments, but also complaints from the guest regarding appetizers. DJ rocked the house., but not according to the Coordinator, smh. Just as any normal day a few bumps in the road, but nothing to worry about. Would I do it all over again and used the fountains wedding and conference center...absolutely. but under different management.
Malisa is very rude and unprofessional. They never closed the drapes after telling us at rehearsal that they would be closed and allowed my $500 cake to melt. Refused to take responsibility and tried to blame my bakery first but then turned around and tried to blame me for not reminding them to close them. They nickel and dimed us. And there's so much more I can say. I will never do business there again.
Extremely unprofessional and rude to its guests