Worse Pizza Hut ever, they use food that hasn’t been used from the day before the next day. I could tell it wasn’t fresh when I was eating it and they had just opened!
Mariana Segovia
Save yourself the trouble and do no order from here. We placed and order waited an hour and half an still were missing a pizza.
Atmosphere: 1
Food: 1
Service: 1
michael lannon
Place is more a door dash hub than pizza hut, hope they get your order right
Landon Howell
Ordered a large cheese pizza thru DoorDash and the pizza is literally paper think with little to no cheese on it! The pizza had to been a medium because ain’t no large pizza that small….Never again‼️‼️‼️
Food: 1
Team Z
Worst customer service ever. First time I went there i called my order in, but when I arrived they claimed i didn’t have an order! Today I ordered in the store, I sat there for 45mins waiting on my number to be called….i was never called. I finally asked what the delay was and they said the food was ready, but they didn’t let me know smh! WTH? I wasted my hour lunch break bc pizza hut doesn’t know how to communicate with their customers! Also, the old Santa clause looking man at the register literally is the worst…time to retire him!
Atmosphere: 1
Food: 1
Service: 1
Ryan Williams
Wow! I ordered a pizza here and the staff gave me a 10/10 pizza. Many months ago I was shocked at the low effort order because the staff didn't seem to care, but whoever is in charge now I think is turning this place around. Thank you for putting so much care into your craft. I will definitely come back here, and I have to say the quality was so good I feel obliged to leave a great tip for carry out orders. It was the classic Pizza Hut taste I was looking for. You all more than deserve every bit of it. Looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Taushua Davis
Horrible experience! The blue haired girl was rude and disrespectful. The line had 20 plus people in it waiting. The doordashers line was out the door. Placed an online order that said 30 to 40 minutes and 1.5 hours later no pizza was being prepared at all. I drove to pick it up and the child told me that she couldn't refund the delivery fee or tip without refunding the whole order and that she couldnt help me. She was dismissive and definitely shouldn't be representing Pizza Hut in the front.
Atmosphere: 1
Food: 1
Service: 1
Roger Lloyd
Placed an order online for carryout. Got here just as it should have been up, said 14 minutes so I got here at exactly 2:31. There was a guy and a couple in front of me. One lady working the register really didn't know what she was doing. So after about 10 minutes of her taking the couples order, she moved to the guy in front of me. About 6 minutes into that she breaks her computer taking his order. Two DoorDashers came in behind me rude as hell cutting the line trying to get their food. Almost 10 more minutes goes by and with the long line of people and the first guy still hasn't had his order taken, I just walked out. Thank God I didn't pay for my order online with my credit card, I chose pay in store only because my credit card information wouldn't autofill. First time and last time I'll ever try this one. Pizza Hut has gone downhill so bad.
Atmosphere: 1
Food: 1
Service: 1
Sam
Been ordering take out from this place for a long time (years on years). ASAP orders are done 99% of the time within 15 minutes. Staff is friendly. Less greasy than Ledos. Order is right 99% of then time (only 1 wrong pizza in that time frame is extremely good - and we just ate it cuz we are not nuts and youre supposed to check... it takes two seconds).
Only item I'll add incase manager is reading, For people ordering online, 99% of the time I walk in and get food and walk out. 1% I'm asked to sign and complete a recipt (and tip asking) again. That 1 % feels weird to me. If I'm supposed to, make it 100% for everyone.
Anyways, hope more people appreciate this place.
Atmosphere: 5
Food: 5
Service: 5
Ronnel Dee
l ordered Large CheesyBites Pizza in this place 7800 Parke West Dr Severn location all the time. Got my Pizza but soon l checked my pizza l didn’t receive my sauce was included to the pizza. So l asked “ Kai “ that person who took my order. She said l have to pay for the sauce because its not included. So l did explained to them on the apps was included but here atbyour store not? And this one guy being smart ass telling me “ Next time do it in the aps “. Wow, what a customer service . I paid $23.63 for the pizza and no sauce. I would never order here anymore and l hope the store owner will train them a better Customer Service
Do not order here!!! You don’t get what you ordered and they will refuse to give refund. I ordered veggie lover’s pizza and received wrong pizza with pepperoni. I’m a vegetarian. Employee who gave me the wrong pizza told me to call next day because only manager can issue a refund. Called the store next day, talked with manager and he said he have dealt with lots of customers who tries to get free pizza when they didn’t made a mistake and basically accused me that I’m one of them. What??? I couldn’t believe how ignorant he was. Take a look at the picture I’ve attached here. Receipt shows what I ordered and you can see what I’ve received… At the end, he only offered me store credit of what I paid and I told him that he need to refund me my money because that is what I deserve and I don’t want to have future business with them. I also told him I will reach out pizza hut for this incident and he said he doesn’t care because local stored are individually owned and he can do whatever he wants. He told me he will block my number and hang up on me. What a customer service. Place like this deserves no business. Please don’t support business like this.
Atmosphere: 1
Food: 1
Service: 1
Geri Jones
Frozen pizzas from the grocery store are better than the pizza we got from Pizza Hut.
Jay Harris
If you live on fort meade don't order from here. They will outsource your delivery to doordash and then when they can't get on post you'll be screwed. They will also not answer the phone whenever you try to resolve this issue. Absolute garbage place
Atmosphere: 1
Food: 1
Service: 1
Linda Coulson
More takeout then dine in
Atmosphere: 3
Food: 3
Service: 5
Jeanette Rice
Typical Pizza Hut restaurant. The food was as expected.
Worse Pizza Hut ever, they use food that hasn’t been used from the day before the next day. I could tell it wasn’t fresh when I was eating it and they had just opened!
Save yourself the trouble and do no order from here. We placed and order waited an hour and half an still were missing a pizza.
Atmosphere: 1
Food: 1
Service: 1
Place is more a door dash hub than pizza hut, hope they get your order right
Ordered a large cheese pizza thru DoorDash and the pizza is literally paper think with little to no cheese on it! The pizza had to been a medium because ain’t no large pizza that small….Never again‼️‼️‼️
Food: 1
Worst customer service ever. First time I went there i called my order in, but when I arrived they claimed i didn’t have an order! Today I ordered in the store, I sat there for 45mins waiting on my number to be called….i was never called. I finally asked what the delay was and they said the food was ready, but they didn’t let me know smh! WTH? I wasted my hour lunch break bc pizza hut doesn’t know how to communicate with their customers! Also, the old Santa clause looking man at the register literally is the worst…time to retire him!
Atmosphere: 1
Food: 1
Service: 1
Wow! I ordered a pizza here and the staff gave me a 10/10 pizza. Many months ago I was shocked at the low effort order because the staff didn't seem to care, but whoever is in charge now I think is turning this place around. Thank you for putting so much care into your craft. I will definitely come back here, and I have to say the quality was so good I feel obliged to leave a great tip for carry out orders. It was the classic Pizza Hut taste I was looking for. You all more than deserve every bit of it. Looking forward to coming back!
Atmosphere: 5
Food: 5
Service: 5
Horrible experience! The blue haired girl was rude and disrespectful. The line had 20 plus people in it waiting. The doordashers line was out the door. Placed an online order that said 30 to 40 minutes and 1.5 hours later no pizza was being prepared at all. I drove to pick it up and the child told me that she couldn't refund the delivery fee or tip without refunding the whole order and that she couldnt help me. She was dismissive and definitely shouldn't be representing Pizza Hut in the front.
Atmosphere: 1
Food: 1
Service: 1
Placed an order online for carryout. Got here just as it should have been up, said 14 minutes so I got here at exactly 2:31. There was a guy and a couple in front of me. One lady working the register really didn't know what she was doing. So after about 10 minutes of her taking the couples order, she moved to the guy in front of me. About 6 minutes into that she breaks her computer taking his order. Two DoorDashers came in behind me rude as hell cutting the line trying to get their food. Almost 10 more minutes goes by and with the long line of people and the first guy still hasn't had his order taken, I just walked out. Thank God I didn't pay for my order online with my credit card, I chose pay in store only because my credit card information wouldn't autofill. First time and last time I'll ever try this one. Pizza Hut has gone downhill so bad.
Atmosphere: 1
Food: 1
Service: 1
Been ordering take out from this place for a long time (years on years). ASAP orders are done 99% of the time within 15 minutes. Staff is friendly. Less greasy than Ledos. Order is right 99% of then time (only 1 wrong pizza in that time frame is extremely good - and we just ate it cuz we are not nuts and youre supposed to check... it takes two seconds).
Only item I'll add incase manager is reading, For people ordering online, 99% of the time I walk in and get food and walk out. 1% I'm asked to sign and complete a recipt (and tip asking) again. That 1 % feels weird to me. If I'm supposed to, make it 100% for everyone.
Anyways, hope more people appreciate this place.
Atmosphere: 5
Food: 5
Service: 5
l ordered Large CheesyBites Pizza in this place 7800 Parke West Dr Severn location all the time. Got my Pizza but soon l checked my pizza l didn’t receive my sauce was included to the pizza. So l asked “ Kai “ that person who took my order. She said l have to pay for the sauce because its not included. So l did explained to them on the apps was included but here atbyour store not? And this one guy being smart ass telling me “ Next time do it in the aps “. Wow, what a customer service . I paid $23.63 for the pizza and no sauce. I would never order here anymore and l hope the store owner will train them a better Customer Service
Restaurantji Recommends
Do not order here!!! You don’t get what you ordered and they will refuse to give refund. I ordered veggie lover’s pizza and received wrong pizza with pepperoni. I’m a vegetarian. Employee who gave me the wrong pizza told me to call next day because only manager can issue a refund. Called the store next day, talked with manager and he said he have dealt with lots of customers who tries to get free pizza when they didn’t made a mistake and basically accused me that I’m one of them. What??? I couldn’t believe how ignorant he was. Take a look at the picture I’ve attached here. Receipt shows what I ordered and you can see what I’ve received… At the end, he only offered me store credit of what I paid and I told him that he need to refund me my money because that is what I deserve and I don’t want to have future business with them. I also told him I will reach out pizza hut for this incident and he said he doesn’t care because local stored are individually owned and he can do whatever he wants. He told me he will block my number and hang up on me. What a customer service. Place like this deserves no business. Please don’t support business like this.
Atmosphere: 1
Food: 1
Service: 1
Frozen pizzas from the grocery store are better than the pizza we got from Pizza Hut.
If you live on fort meade don't order from here. They will outsource your delivery to doordash and then when they can't get on post you'll be screwed. They will also not answer the phone whenever you try to resolve this issue. Absolute garbage place
Atmosphere: 1
Food: 1
Service: 1
More takeout then dine in
Atmosphere: 3
Food: 3
Service: 5
Typical Pizza Hut restaurant. The food was as expected.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breadsticks, Marinara, Pepperoni Pizza
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