Auntie Anne's

Just got two pretezels from this location and I am highly disappointed. Both pretezels, the cinnamon sugar and almond are not cooked all the way. Both are gummy texture. I eat pretezels all the time when I go to the mall and was excited to have a lil treat after all this shopping. I wish I tasted it before I left the mall so I can get a refund. Now it's trash and a waste of money because I can't eat it.

Atmosphere: 2

Food: 1

Service: 3

Not really sure why they only have 2.8 star review. They are really nice here and my pretzels are always soft and extra cinnamoniee just how I like them. They’re really kind. I come here at least once a week after work or even if I’m home because I live in the neighborhood. There is a little bit of a language barrier with the ladies that work here BUT a smile is internacional and that they always have! Thanks guys.

Food: 5

Service: 5

Stopped by here today since I hadn't had an Auntie Anne's pretzel in years and it definitely didn't disappoint! I got a cinnamon sugar one and it tasted just as good as I remember them tasting. In my eyes if you have a craving for a soft pretzel this place has been and always will be the best place to get one from.

Atmosphere: 5

Food: 5

Service: 5

Love their almond pretzel.

Food: 5

Service: 5

They have one poor old lady doing all of the orders, and all of the others just relax at the back.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Mini Pretzel Dogs Bucket

The service is mediocre and unnecessarily slow. The speed at which they move is slower than a tortoise. They also don’t offer any small size pretzel nuggets.

Food: 3

Service: 1

Got there almost 40 minutes before they closed and they had no cinnamon bites made only about 3 selections of items to choose from! I asked the store employee (old Ethiopian lady with glasses)why there were no cinnamon bites left or can she make some because it doesn't take long to make and all she did was complain that they are cleaning everything up and they don't want to leave at 10pm instead of 9 when it closes! WOW! If the workers there are this lazy then they don't need to be working in that environment! I was at another mall about a month ago in Temple hills MD and it took the guy less than 15 minutes to cut and bake me some cinnamon bites when they were out! But at this location all the workers cared about was going home! Will never be going here again EVER!!!! Worse Aunt Anne's location I've ever been to! Need to shut it down and start over!

Atmosphere: 1

Food: 1

Service: 1

Fresh food and they move the line quickly

The skinny guy was vary disrespectful , and unprofessional . Not going back again

Hard, stale and cold pretzel. Waste of money, beware.

I was very disappointed with the lack of support I received from your customer service team. I wanted to place an order, but the representative was impolite, dismissive and unhelpful. I don't feel like my concerns were taken seriously or addressed in a satisfactory manner. The representative is a tall \\u0026 dark skin colored man.

I love ?

Not a fan. Pretzels with slightly hard and wayyyyy too much sugar. Staff was cool, food wasn't. I upchucked the pretzel. Store was clean. Could have been just me.

Went to this store today and the customer service was terrible. I redeemed my reward buy one get one free in front of the cashier and he said it’s not working. So what’s the purpose of the app and the rewards if it’s not working. Once you redeemed it, the clock starts to use it otherwise you will just waste your reward. Went out of the store unhappy for the bad customer service they gave me. I am not going to go to this store ever again. Do not use your reward here too, save it to the other store.

Worst Auntie Anne's that I've ever been to. I try giving them chances and this was my last! Pretzels cold and hard. Definitely not fresh. Customer service is bad.