Baskin-Robbins

Came to the drive thru for 2 milkshakes and when I asked for a little less milk in the milkshakes (so they wouldn’t be ice cream flavored milk- like they were the day before when we came) I was told I would be charged for extra ice cream. I told the guy (Jeramias) that I didn’t want extra ice cream, I just wanted a little less milk. He quickly and very rudely informed me “that isn’t the point of a milk shake… it’s called a MILK…. SHAKE.” I quickly told him nevermind after seeing the charges on the screen were upcharging me. I told him I do not want him making the milkshakes, cancel the order. He did not care a bit. I could guess I’m probably not the first customer treated like that. I drove around to ask another lady working the drive thru (with a headset on) what the name of the guy who was taking my order was. She ignored me, walked over to the guy at the counter and he also came to the window with her- talking about the milkshake incident (in English). When I asked her again what the guys name was she said she didn’t know English… so I asked her in Spanish… both the guy and she told me his name was Jeremias. He looked at me and batted his eyelashes, smiling, and basically told me to “have a nice day.” It was such a rude experience, I won’t be visiting this location again. There are 2 others in close distance. Where do they find these people. Is customer service dead? Yikes.

Atmosphere: 1

Food: 1

Service: 1

Came to the drive thru for 2 milkshakes and when I asked for a little less milk in the milkshakes (so they wouldn’t be ice cream flavored milk- like they were the day before when we came) I was told I would be charged for extra ice cream. I told the guy (Jeramias) that I didn’t want extra ice cream, I just wanted a little less milk. He quickly and very rudely informed me “that isn’t the point of a milk shake… it’s called a MILK…. SHAKE.” I quickly told him nevermind after seeing the charges on the screen were upcharging me. I told him I do not want him making the milkshakes, cancel the order. He did not care a bit. I could guess I’m probably not the first customer treated like that. I drove around to ask another lady working the drive thru (with a headset on) what the name of the guy who was taking my order was. She ignored me, walked over to the guy at the counter and he also came to the window with her- talking about the milkshake incident (in English). When I asked her again what the guys name was she said she didn’t know English… so I asked her in Spanish… both the guy and she told me his name was Jeremias. He looked at me and batted his eyelashes, smiling, and basically told me to “have a nice day.” It was such a rude experience, I won’t be visiting this location again. There are 2 others in close distance. Where do they find these people. Is customer service dead? Yikes.

Atmosphere: 1

Food: 1

Service: 1

I came to this store this morning like i always do and trying to expect a great experience, i came to the register and the cashier gave me the worst service ever, her name is kim and like i said didnt even greet or say thank you!! Didnt even handed me a receipt, she had an attitute and this is unaceptable,!!! I deff will change this store never come back!!!

Atmosphere: 3

Food: 5

Service: 1