I’d give zero stars if I could. Really disappointed with the experience. I love Ben and Jerry’s but this has to be the worst experience. The girl who took our order was mopping the floors and only came to take the order when we asked if it was open after a few minutes passed by. She did not wash her hands or wore gloves and prepared her order as is. This is extremely unsanitary and the cones were stale. On top of that she was extremely rude. Never coming back.
Yasmin Ramos G
I expected differently but it’s my first time here so now I know I won’t come back. Ice cream just didn’t taste as good as other places. Service was okay, they just asked what I wanted they weren’t so nice but they weren’t rude either, just try to smile more. Atmosphere is what got me, it did smell funky, kind of like a dirty bathroom. Also too expensive for the little scoops they give. The girl also touched my ice cream with her finger and didn’t offer another one.
Atmosphere: 1
Food: 1
Service: 1
Aldo Martinez-Nieto
Worst ice cream I’ve ever had
Atmosphere: 1
Food: 1
Service: 1
Sonia Botlero
The staff were on their phones while we were placing the order and was getting mad when we wanted to try a ice cream
Atmosphere: 1
Food: 1
Service: 1
D Diaz
Rude customer service… I told them about my peanut allergy and all of the employees seemed so over it like it was a hassle and even kept sighing In front of my face and acted like they were having a hard time… over me JUST *mentioning* my peanut allergy… I asked for vanilla ice cream and the guy said “NO!” so aggressively when all I was being was polite… First time here and now it’s my last time. Good job Ben & Jerry’s employment team!!
Atmosphere: 1
Food: 1
Service: 1
kat
Great service and great ice cream. I got a cake done by them and was perfect. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Matt Mazenauer
Very rough around the edges. Ice cream was melted, low on supplies, trash on the tables, no workers to be found.
Atmosphere: 1
Food: 2
Service: 3
Ryan P (pigeoncaster443)
We had perfect service from Shayanna and Casey!! We got the Cone-U-Copia and some berry and caramel ice cream! Was definitely worth the buy and visit! Highly recommend!!We once again brought Florence with us!!! A nice duck friend from another friend!
Atmosphere: 5
Food: 5
Service: 5
Canam Ontario Inc
Rude staff! The guy was featuring from behind locked doors like he wanted to fight us for trying to open the door when they should have been open at 10:40PM! At 10:45PM they quietly walked out telling the female employee to not feel bad about leaving early and to say it was their fault if she's questioned the next day. They wouldn't even make eye contact with us! The store was supposed to be open until 11PM. We had a party of 6 and they totally screwed the owner over. We drove from an hour away because they would be the only ones open by the time we got there since we're visiting from Canada. Pissed me right off. Those 2 guys should be fired! I hope the owner watches the cameras to see their behavior. What a waste of a night!
Wheelchair accessibility: Forget wheelchair accessibility, they don't even let customers in after 10:45PM even though the advertised that they are open until 11PM
Has a pretty decent variety of flavors. Employees were very helpful, the store itself is rather small but it could be due to it being inside of a pretty decent sized mall. I highly recommend coming here especially if you are a ben and Jerry’s lover like myself.
Atmosphere: 5
Food: 5
Service: 5
Fátima Rugamas
She was very nice but waffle was old didn’t taste good ..spend $10 in this place for an ice crème not again ?
Atmosphere: 1
Food: 1
Service: 5
David Adams
Got some ice cream with the mrs.
Lisa Lambert
Ordered a cake for pickup. They had it done early and it was exactly what I pictured.
Great ice cream I highly recommend the milkshake
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Lemon Sorbet
I’d give zero stars if I could. Really disappointed with the experience. I love Ben and Jerry’s but this has to be the worst experience. The girl who took our order was mopping the floors and only came to take the order when we asked if it was open after a few minutes passed by. She did not wash her hands or wore gloves and prepared her order as is. This is extremely unsanitary and the cones were stale. On top of that she was extremely rude. Never coming back.
I expected differently but it’s my first time here so now I know I won’t come back. Ice cream just didn’t taste as good as other places. Service was okay, they just asked what I wanted they weren’t so nice but they weren’t rude either, just try to smile more. Atmosphere is what got me, it did smell funky, kind of like a dirty bathroom. Also too expensive for the little scoops they give. The girl also touched my ice cream with her finger and didn’t offer another one.
Atmosphere: 1
Food: 1
Service: 1
Worst ice cream I’ve ever had
Atmosphere: 1
Food: 1
Service: 1
The staff were on their phones while we were placing the order and was getting mad when we wanted to try a ice cream
Atmosphere: 1
Food: 1
Service: 1
Rude customer service… I told them about my peanut allergy and all of the employees seemed so over it like it was a hassle and even kept sighing In front of my face and acted like they were having a hard time… over me JUST *mentioning* my peanut allergy… I asked for vanilla ice cream and the guy said “NO!” so aggressively when all I was being was polite… First time here and now it’s my last time. Good job Ben & Jerry’s employment team!!
Atmosphere: 1
Food: 1
Service: 1
Great service and great ice cream. I got a cake done by them and was perfect. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Very rough around the edges. Ice cream was melted, low on supplies, trash on the tables, no workers to be found.
Atmosphere: 1
Food: 2
Service: 3
We had perfect service from Shayanna and Casey!! We got the Cone-U-Copia and some berry and caramel ice cream! Was definitely worth the buy and visit! Highly recommend!!We once again brought Florence with us!!! A nice duck friend from another friend!
Atmosphere: 5
Food: 5
Service: 5
Rude staff! The guy was featuring from behind locked doors like he wanted to fight us for trying to open the door when they should have been open at 10:40PM! At 10:45PM they quietly walked out telling the female employee to not feel bad about leaving early and to say it was their fault if she's questioned the next day. They wouldn't even make eye contact with us! The store was supposed to be open until 11PM. We had a party of 6 and they totally screwed the owner over. We drove from an hour away because they would be the only ones open by the time we got there since we're visiting from Canada. Pissed me right off. Those 2 guys should be fired! I hope the owner watches the cameras to see their behavior. What a waste of a night!
Wheelchair accessibility: Forget wheelchair accessibility, they don't even let customers in after 10:45PM even though the advertised that they are open until 11PM
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Has a pretty decent variety of flavors. Employees were very helpful, the store itself is rather small but it could be due to it being inside of a pretty decent sized mall. I highly recommend coming here especially if you are a ben and Jerry’s lover like myself.
Atmosphere: 5
Food: 5
Service: 5
She was very nice but waffle was old didn’t taste good ..spend $10 in this place for an ice crème not again ?
Atmosphere: 1
Food: 1
Service: 5
Got some ice cream with the mrs.
Ordered a cake for pickup. They had it done early and it was exactly what I pictured.
Very small place so it gets crowded very easily
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