Chipotle Mexican Grill

I got a bowl from this location tonight and found raw bell peppers in my food instead of cooked fajita veggies. Raw vegetables give me a stomach ache and I’m extremely disappointed to have found in my bowl. Additionally they gave me crumbs of chicken instead of whole pieces. This feels like a total scam and very upset that Chipotle corporate is not enforcing this location to maintain standards.

Atmosphere: 1

Food: 1

Service: 1

Extremely long wait. Terrible customer service. I will be going to a different location from now on.

Atmosphere: 1

Food: 1

Service: 1

I just came here to get my bowl and they gave me someone else’s order with my sticker on the bowl. Just unprofessional and lazy. I’ll never be back to this location. I wish I could give 0 stars

Atmosphere: 1

Food: 1

Service: 1

The burrito bowls are the best

Atmosphere: 5

Food: 5

Service: 5

I have been here a few times, but will never go to this location again. Back during the winter they left me standing outside in a snow storm while 4 employees tried to act like I wasn't standing there or ringing the bell. They were too focused on the drive thru to pay me any mind. It took over 10 minutes for someone to come and talk to me. Meanwhile I could see someone sitting in the office not helping the employees at all.

If you want Chipotle, visit the one on rt 198 in Burtonsville. Its literally 5 minutes up the road and the service is much better. From the other reviews on here, it seems that others have had the same experience.

I usually try to avoid bad reviews, but from what I am reading from others it is needed in this case.

Atmosphere: 1

Food: 4

Service: 1

Whoever the cook was today omg 🥰😘you did your thing. And the Chips had a nice lime 🍋‍🟩 flavor not salty at all.

Atmosphere: 5

Food: 5

Service: 5

I literally live 3 minutes down the road from this Chipotlane but travel the extra 10 minutes to a different location for better food quality and service. Sucks because it would be so convenient, I just haven’t had a good experience yet.

Atmosphere: 1

Food: 1

Service: 1

Whoever is running this place must have zero experience in making customers happy. The teenagers working here are ugh. I'd rather drive somewhere else. It sucks cause I live 5 min away from this place but. So much for convenience...

Stood at the window while 3 employees stared and me and never came to the window after ringing bell twice to ask a question. Yet this guy who waited a bit as well got serviced. Usually come to this location often I WILL BE GOING TO BURTONSVILLE from now on. HORRIBLE SERVICE.

DUDE NEVER GO HERE THEY ALWAYS MESS YOUR ORDER UP!!! Never get anything correct if you go please check or order before you leave the lot or you WILL be disappointed

This is driver through ONLY. Who can eat a burrito while driving! So dangerous. They are just too cheap to pay for restrooms for their customers.

This Chipotle is convenient because of the location. However, I'm not too fond that you can not go in person to order, and it has to be mobile order or over the phone only. also, you can really tell the difference when you're not watching them put the burrito together, I say this because they add a lot more rice and less meat and veggies, so that's a bit disappointing.

Faceless pickup window and yet they still ask for a tip? How about you pay your people if you want to charge $20 for a burrito.

I recently ordered from my local Chipotle and requested extra portions of everything, including extra chicken, but unfortunately, I did not receive what I paid for. This is especially disappointing because it’s the second time this has happened. When I pay for extra, I expect to actually get the additional portions, not the standard amount.
It’s frustrating because I generally enjoy Chipotle, but consistent issues like this make the experience less enjoyable. I hope management takes this kind of feedback seriously and ensures staff pays more attention to customer orders. Customers should receive exactly what they pay for.

Was eating my chicken bowl and bit on somthing hard nearly cracking my tooth turns out it was big chunk of bone in the chicken they never cut out the food tasted good but not worth it if they can't be careful enough to make sure the bones are cut out especially big pieces of bones like this one bone is about a inch long and half a inch wide way to big of a chunk to have accidentally missed it