Chipotle Mexican Grill

I have been a loyal customer and use this location for convenience. I have always had a good experience, however, today’s pickup was intentionally made difficult. I was asked for a code typically required only for Uber drivers. Then my order was withheld even after giving the name. The employee’s tone was condescending, passive aggressive and confrontational. It sad that this happened over the holiday season when kindness and politeness should guide a company. This behavior undermines Chipotle’s service standards and requires immediate coaching. I have also submitted a formal complaint on the website. I doubt I will ever go back there. Very disappointed!

Service: 1

Never in my life did I think I’d be betrayed by a burrito, but this Chipotle managed it. What I received wasn’t food, it was a sad overstuffed rice sock masquerading as a steak burrito. No meat, no beans, no fajitas, no effort. Just a depressing brick of 90% dry rice, sprinkled with what I guess was supposed to be cheese and a smear of sour cream out of pity.

I paid for steak — STEAK — and they couldn’t even toss in a single microscopic shred. Every bite felt like a cruel joke, like I was being punished for believing in the concept of “digital orders.” I kept hoping I’d hit one piece of steak, just one, but the universe clearly had other plans.

This location is done. Finished. Dead to me. I’m never wasting a cent there again, and if you value your money or your sanity, stay far, FAR away from this culinary scam.

Atmosphere: 1

Food: 1

Service: 1

Recently ordered from here got a piece of hair in my food, disgusting.

Atmosphere: 1

Food: 1

Service: 1

I literally ordered just a bowl and a bag of chips and somehow they still forgot the chips. How do you mess up a two item order?

Atmosphere: 2

Food: 1

Service: 1

This online chipotle location
messed up my order real good.

Atmosphere: 5

Food: 1

Service: 3

I got a bowl from this location tonight and found raw bell peppers in my food instead of cooked fajita veggies. Raw vegetables give me a stomach ache and I’m extremely disappointed to have found in my bowl. Additionally they gave me crumbs of chicken instead of whole pieces. This feels like a total scam and very upset that Chipotle corporate is not enforcing this location to maintain standards.

Atmosphere: 1

Food: 1

Service: 1

Extremely long wait. Terrible customer service. I will be going to a different location from now on.

Atmosphere: 1

Food: 1

Service: 1

I just came here to get my bowl and they gave me someone else’s order with my sticker on the bowl. Just unprofessional and lazy. I’ll never be back to this location. I wish I could give 0 stars

Atmosphere: 1

Food: 1

Service: 1

The burrito bowls are the best

Atmosphere: 5

Food: 5

Service: 5

I have been here a few times, but will never go to this location again. Back during the winter they left me standing outside in a snow storm while 4 employees tried to act like I wasn't standing there or ringing the bell. They were too focused on the drive thru to pay me any mind. It took over 10 minutes for someone to come and talk to me. Meanwhile I could see someone sitting in the office not helping the employees at all.

If you want Chipotle, visit the one on rt 198 in Burtonsville. Its literally 5 minutes up the road and the service is much better. From the other reviews on here, it seems that others have had the same experience.

I usually try to avoid bad reviews, but from what I am reading from others it is needed in this case.

Atmosphere: 1

Food: 4

Service: 1

Whoever the cook was today omg 🥰😘you did your thing. And the Chips had a nice lime 🍋‍🟩 flavor not salty at all.

Atmosphere: 5

Food: 5

Service: 5

I literally live 3 minutes down the road from this Chipotlane but travel the extra 10 minutes to a different location for better food quality and service. Sucks because it would be so convenient, I just haven’t had a good experience yet.

Atmosphere: 1

Food: 1

Service: 1

Whoever is running this place must have zero experience in making customers happy. The teenagers working here are ugh. I'd rather drive somewhere else. It sucks cause I live 5 min away from this place but. So much for convenience...

Stood at the window while 3 employees stared and me and never came to the window after ringing bell twice to ask a question. Yet this guy who waited a bit as well got serviced. Usually come to this location often I WILL BE GOING TO BURTONSVILLE from now on. HORRIBLE SERVICE.

DUDE NEVER GO HERE THEY ALWAYS MESS YOUR ORDER UP!!! Never get anything correct if you go please check or order before you leave the lot or you WILL be disappointed