The ice cream looks soooooo depressing like cmon they can doo so much better and for the cashiers at least have a smile on your face when greeting customers I did not feel welcome at all
Nastasia Burnette
I had a great experience at the Cold Stone in Silver Spring! The dairy-free chocolate ice cream was delicious, and my son absolutely loved his shake. There was only one young Hispanic lady working, but she was fantastic—she greeted us with a smile and provided excellent service. It’s not often you see someone so dedicated to making sure customers are happy. I highly recommend visiting this location if you’re in the area!
Atmosphere: 2
Food: 4
Service: 5
Corinn M.
Myla and Jessica!!!, they went above and beyond! I came in to pick up an order and there was some type of mix up. They were quick to help solve it, super sweet, and professional! I couldn’t have asked for better service and I know I was being an inconvenience coming in minutes to closing. Huge shout out to these ladies. Had I been able to tip I would’ve.
Atmosphere: 5
Food: 5
Service: 5
Darius D
The customer service is very friendly. Victoria presented excellent service without hesitation. I’ll be back as a local favorite!
Atmosphere: 5
Food: 5
Service: 5
dominique b
Cold stone is good as a chain overall but I wouldn’t recommend ordering online. Ordered ice cream with a waffle bowl cone. When I got my order no cone was in the bag. I received a lot of notifications but NONE said “item not in stock”. When I called the cashier said “we don’t have any and I didn’t know if you’d prefer a kids cone”. Next time you should call and ask, or notify your customer or DONT TAKE PEOPLES MONEY FOR ITEMS YOU DONT HAVE.
Anastasia
I got the Very Vanilla Shake and it was delicious. I got the largest sized and shared it w/ my bf. It was under 10 dollars and enough for the both of us. ? The workers were kind and could speak English and Spanish so that is a plus. It is very family friendly.
Atmosphere: 5
Food: 5
Service: 5
Greer Myrville
Please inform Door Dash that you are not taking orders and ask them to disclose that information. I just got robbed and they blamed it on your store.
Atmosphere: 2
Food: 3
Service: 2
Fiona Oh
Closed with no sign on door. Travel 10 miles to get ice cream
M Khan
They gave severely less than the normal about for the regular size. And for the fixings, we asked for Pretzel and reeses. They put only 1 reeses piece in the mix. They barely mixed the ice cream. All that for $8+.... We've been to this location many times before and never did they do this. I wish I took a photo to share it here. The ice cream was barely over the cup. This is so disappointing and unreasonable for the price. I hope they can train their people to do this better because this is NOT the service typical from Coldstone. If this happens again, I may say something because this was a highway robbery. Shame on you.
Food: 1
Service: 1
maff fann
I am a usual customer here. Since they were closed early this time, even if their website says they closed by 8pm, but today I called to the store and ask their employee at what time they closed and she say 7 pm and I get there 6:54, she already closed and start cleaning. I was trying to talk to her and remind she ways saying 7pm a few minutes ago, but she don’t want to give me attention to talk she just say closed! This is so sad.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Birthday Cake, Chocolate Devotion, Cold Stone Creamery Creation in Hand
Sign on door says they're open until 10pm. Hours here on Google says until 8pm, as does the CS website. Arrived at 7:15 to find the store closed and dark, likely implying they closed down even before 7. Would love to come back another time but it would be great if they could post accurate hours.
Kisha Holden
I had an excellent experience. In particular, I was impressed with a young lady named Myla-She was warm, sweet, welcoming, and meticulous. She was very engaging me and my order was perfectly executed. I will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
M.B. Gooden
We had a wonderful experience! Everything was fresh and clean. The server Myla was so pleasant and offered great customer service- very welcoming as soon as we walked in the door and served full cups of ice cream with fresh toppings! The other Coldstone staffers were very nice as well.???
The ice cream looks soooooo depressing like cmon they can doo so much better and for the cashiers at least have a smile on your face when greeting customers I did not feel welcome at all
I had a great experience at the Cold Stone in Silver Spring! The dairy-free chocolate ice cream was delicious, and my son absolutely loved his shake. There was only one young Hispanic lady working, but she was fantastic—she greeted us with a smile and provided excellent service. It’s not often you see someone so dedicated to making sure customers are happy. I highly recommend visiting this location if you’re in the area!
Atmosphere: 2
Food: 4
Service: 5
Myla and Jessica!!!, they went above and beyond! I came in to pick up an order and there was some type of mix up. They were quick to help solve it, super sweet, and professional! I couldn’t have asked for better service and I know I was being an inconvenience coming in minutes to closing. Huge shout out to these ladies. Had I been able to tip I would’ve.
Atmosphere: 5
Food: 5
Service: 5
The customer service is very friendly. Victoria presented excellent service without hesitation. I’ll be back as a local favorite!
Atmosphere: 5
Food: 5
Service: 5
Cold stone is good as a chain overall but I wouldn’t recommend ordering online. Ordered ice cream with a waffle bowl cone. When I got my order no cone was in the bag. I received a lot of notifications but NONE said “item not in stock”. When I called the cashier said “we don’t have any and I didn’t know if you’d prefer a kids cone”. Next time you should call and ask, or notify your customer or DONT TAKE PEOPLES MONEY FOR ITEMS YOU DONT HAVE.
I got the Very Vanilla Shake and it was delicious. I got the largest sized and shared it w/ my bf. It was under 10 dollars and enough for the both of us. ? The workers were kind and could speak English and Spanish so that is a plus. It is very family friendly.
Atmosphere: 5
Food: 5
Service: 5
Please inform Door Dash that you are not taking orders and ask them to disclose that information. I just got robbed and they blamed it on your store.
Atmosphere: 2
Food: 3
Service: 2
Closed with no sign on door. Travel 10 miles to get ice cream
They gave severely less than the normal about for the regular size. And for the fixings, we asked for Pretzel and reeses. They put only 1 reeses piece in the mix. They barely mixed the ice cream. All that for $8+.... We've been to this location many times before and never did they do this. I wish I took a photo to share it here. The ice cream was barely over the cup. This is so disappointing and unreasonable for the price. I hope they can train their people to do this better because this is NOT the service typical from Coldstone. If this happens again, I may say something because this was a highway robbery. Shame on you.
Food: 1
Service: 1
I am a usual customer here. Since they were closed early this time, even if their website says they closed by 8pm, but today I called to the store and ask their employee at what time they closed and she say 7 pm and I get there 6:54, she already closed and start cleaning. I was trying to talk to her and remind she ways saying 7pm a few minutes ago, but she don’t want to give me attention to talk she just say closed! This is so sad.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Birthday Cake, Chocolate Devotion, Cold Stone Creamery Creation in Hand
Restaurantji Recommends
Closed at 7:28 on a Sunday night
Sign on door says they're open until 10pm. Hours here on Google says until 8pm, as does the CS website. Arrived at 7:15 to find the store closed and dark, likely implying they closed down even before 7. Would love to come back another time but it would be great if they could post accurate hours.
I had an excellent experience. In particular, I was impressed with a young lady named Myla-She was warm, sweet, welcoming, and meticulous. She was very engaging me and my order was perfectly executed. I will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
We had a wonderful experience! Everything was fresh and clean. The server Myla was so pleasant and offered great customer service- very welcoming as soon as we walked in the door and served full cups of ice cream with fresh toppings! The other Coldstone staffers were very nice as well.???
Atmosphere: 5
Food: 5
Service: 5
Slow and pathetic service.
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