Dunkin'
15509 New Hampshire Ave, Silver Spring
(301) 681-2903
Recent Reviews
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I actually never knew there is a Dunkin here. First time stopping by and the staff was helpful. I'm not used to ordering donuts albut staff agreed to help. Can be busy in the morning. Food is great but four stars because of too much sugar. Be very careful with that.
I placed an online order today and added a valentine day donut on there but at the pick up window the girl told me they ran out and i would be able to get 2 free regular donuts. She never put them in the bag or gave them to me
Beware the phone number on the Google maps is directs to a different store. They were very helpful and fulfilled my order, but it was definitely stressful because I ordered several dozen donuts in the morning.
We go here a lot. Today, my order was messed up. No big deal, mistakes happen….my food was supposed to have no egg but it came with egg (everything cooked beautifully). I brought my little kids inside with me to ask for it to be corrected. I was very kind and just said “these were not supposed to have egg, sorry”… no attitude or anything bc I understand it was a simple mistake. Well….when my “fixed” order was done, the lady brought it out and slammed it down quickly saying the order and walking away….when I opened the bag to look at the food, they were so overcooked that they were barely edible. Wake up wraps that were so crispy and the cheese was so burnt that you couldn’t even see it. I didn’t feel like complaining again. But I’m super irritated. I spent money and only ate like 3 bites of each wake up wrap due to how over cooked the rest was. Do better yall! You know you over cooked and it and didn’t care!
Food: 2
Service: 2
This is by far the slowest Dunkin location. Have waited almost 10 minutes for an iced coffee and a donut. Hopefully they make a change soon
Atmosphere: 2
Food: 3
Service: 1
Walked in because 3 drivers pulled in ahead of me into the drive-thru. BOTH staff members looked at me, totally ignored me and went back to doing what they were doing as I waited at the cash register.
No “Good Morning”, No “We’ll Be Right With You”…NOTHING!
And THAT is the problem with being Black in Montgomery County…even an entire staff of Latino employees don’t have the time to recognize or greet you because you aren’t White or “important enough” for them to stop what they’re doing for FIVE seconds.
It’s cool tho…it’ll be the last time I stop here! Believe that!!!
Atmosphere: 1
Food: 2
Service: 1
The staff here are very nice and helps me with getting free rewards on my App.
Atmosphere: 3
Food: 3
Service: 3
This place is hit or miss. It really depends on who is working it seems. I've gone there in the past and got my mobile order immediately and other times I've had to wait 20+ minutes.
Do not expect to get limited time offerings/specialty donuts from this location. I went 6 separate times to try and get a brownie batter donut when they were offering them and every time they did not have it. Disappointing.
Recently I got a churro iced latte with "less ice" and it was nearly all ice. We are already over paying, just get the order right.
Atmosphere: 3
Food: 3
Service: 2
For the coffee lover
For those who like donuts
Here is the place where your appetite is satisfied
Atmosphere: 4
Food: 4
Service: 4
Don’t go there. The sales old and not fresh produce I think my bagel was from last week like a rock and smell old
Restaurantji Recommends
I came in today, very good staff , the girl was very nice and spoke too me in Spanish , the drink was okay , my food took a little long but overall a good
Food: 3
Service: 5
I came in today, very good staff , the girl was very nice and spoke too me in Spanish , the drink was okay , my food took a little long but overall a good dunkin
I recently visited the Dunkin' Donuts located near my house, and I must say, it was a disappointing experience from start to finish.Firstly, the bagels I ordered were as hard as a rock. It was nearly impossible to even take a bite without feeling like I was going to break a tooth. The lack of freshness was incredibly disappointing, and it felt like they had been sitting out for days.To make matters worse, my coffee was completely wrong. I specifically ordered it with no sugar, yet it was loaded with sugar when I received it. It was undrinkable, and I had to throw it away.Overall, my experience at this Dunkin' Donuts was extremely disappointing. The poor quality of the food, combined with the incorrect order, has left me with no desire to return. I would not recommend this location to anyone looking for a pleasant dining experience.
Atmosphere: 1
Food: 1
Service: 1
We have never had a good experience when we have come and have been here over five times. When we go inside we are never greeted by the workers to have them take our orders. We often wait for several minutes when we are the only customers in the store. There are often 5 employees congregated on their phones talking. One time they were cussing excessively while we were present with our young children. A separate time, the iced coffee tasted so sour that my husband and I threw out our coffees immediately after leaving the store- and we are fairly tolerant of fair tasting coffee. Another visit we had to ask for our food items several times when we were once again the only customers in the store. We will no longer be coming to this Dunkin’ Donuts.
Atmosphere: 1
Food: 3
Service: 1
Placed an order online right outside the door just so they wouldn't have to deal with the register. It's 2 hours before the sign says the store closes but surprise surprise the doors are locked and no one in sight.
Service: 1
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