These ladies barely speak English thats the first problem what the hell is really doing on with HR I’m not against hiring different ethnicities but lord at-least be able to speak a little English. Second thing I’ve experienced weird looks as if I was there to rob the place & third and last thing can I not ask for a fork, spoon or a cup of water like really.
Atmosphere: 1
Food: 2
Service: 1
Glendi Alvarez
The donuts and coffee are very good
jacobo sanchez
IT'S STILL SUMMER AND THEY KEEP THE AIR HOT IN THE MORNING IT IS A LACK OF RESPECT FOR THE CUSTOMERS AND FOR THE EMPLOYEES, THE COLD THOSE WHO HANDLE THE AIR IN THAT ESTABLISHMENT PUT ON A SWEATER AND DO NOT PUT THE AIR
Atmosphere: 1
Food: 5
Service: 5
MoonGayzer
Everyone was kind and beautiful smiles..I'm loving the upgrade....This has been my favorite location, even though I moved to the other side of Silver Spring.....Keep up the great job employees at D.D..
Atmosphere: 5
Food: 5
Service: 5
Karla
I'm a regular at Dunkin Donuts but I usually just order pick up. I went in for the first time today after a long run, requesting a small cup of water for my thirsty dog, and the rude lady who barely spoke english stood there looking angry and asked me: "1 or 6"? I was quite confused because I couldn't understand her, until I realized she was charging me for water. As far as I was aware, Dunkin doesn't charge for a small cup of water. ( I later called 2 other Dunkins in the area and they confirmed that a small cup of water is free.) I told her I'm a regular and had never been charged for water before but she refused me. It was quite outrageous considering all the overpriced pieces of avocado toast and below average coffee I've spent my money on frequently. I will not be spending a dime on dunkin from now on and will put my money elsewhere. Horrible customer service. This is no way to treat a regular customer.
Atmosphere: 1
Food: 1
Service: 1
Cliff G
Every time that there's a day for the military this Dunkin never supports it. No discounted or free donut or coffee ever. Why is it that if the overall company supports it, they don't?
Atmosphere: 4
Food: 4
Service: 3
Rina Cannon
Blanca wouldn't even greet paying customers. Very rude and potentially racist (she greeted the folks behind me). The service is trash here.
Atmosphere: 1
Food: 1
Service: 1
Rachel Gordon
Listen I don't normally write reviews for fast food unless it's really bad or really good.I personally always use the Dunkin down the block with the drive thru, however this location is ALWAYS ON POINT. My drink is never wrong or inconsistent. I've been coming here when I know I want to not be disappointed.Look at that foammmm, my girl actually shakes the drink not just letting the flavor sit on the bottom ?
Atmosphere: 5
Food: 5
Service: 5
Nery Zelaya
Very bad service, I asked for a hot cappuccino and they gave me a milk bath, how bad, that service, here they ask for caramel in the cappuccino, they didn't throw me out, they would try to learn a little more about drinks.
They need to be more friendly. Their bathroom often does “work”. For both customers and potential customers.
Nery El Muńeco
Very bad service, I asked for a hot cappuccino and they gave me a milk bath, how bad, that service, here they ask for caramel in the cappuccino, they didn't throw me out, they would try to learn a little more about drinks.
Atmosphere: 1
Food: 1
Service: 1
Kia Hendricks
Always good, always
Atmosphere: 5
Food: 5
Service: 5
Kathleen Brown
Nice place but I usually change my mind about stopping here because of the homeless folks hanging around right outside DD. They always ask for money and even if I offer to buy them food instead, they insist on money which I refuse. They’ll actually sit or lie down and sleep right outside the door all day long which tends to deter business for DD. It’s annoying and makes me uncomfortable so I tend to not go here anymore. Wish they would enforce no loitering/panhandling ordinance a bit more.
Atmosphere: 2
Lou Per
Was closed for a bit for a much needed renovation. Now the place looks really clean and modern. You need to have more Boston Creams on hand at all times of the day.
Always great treats!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
These ladies barely speak English thats the first problem what the hell is really doing on with HR I’m not against hiring different ethnicities but lord at-least be able to speak a little English. Second thing I’ve experienced weird looks as if I was there to rob the place & third and last thing can I not ask for a fork, spoon or a cup of water like really.
Atmosphere: 1
Food: 2
Service: 1
The donuts and coffee are very good
IT'S STILL SUMMER AND THEY KEEP THE AIR HOT IN THE MORNING IT IS A LACK OF RESPECT FOR THE CUSTOMERS AND FOR THE EMPLOYEES, THE COLD THOSE WHO HANDLE THE AIR IN THAT ESTABLISHMENT PUT ON A SWEATER AND DO NOT PUT THE AIR
Atmosphere: 1
Food: 5
Service: 5
Everyone was kind and beautiful smiles..I'm loving the upgrade....This has been my favorite location, even though I moved to the other side of Silver Spring.....Keep up the great job employees at D.D..
Atmosphere: 5
Food: 5
Service: 5
I'm a regular at Dunkin Donuts but I usually just order pick up. I went in for the first time today after a long run, requesting a small cup of water for my thirsty dog, and the rude lady who barely spoke english stood there looking angry and asked me: "1 or 6"? I was quite confused because I couldn't understand her, until I realized she was charging me for water. As far as I was aware, Dunkin doesn't charge for a small cup of water. ( I later called 2 other Dunkins in the area and they confirmed that a small cup of water is free.)
I told her I'm a regular and had never been charged for water before but she refused me. It was quite outrageous considering all the overpriced pieces of avocado toast and below average coffee I've spent my money on frequently. I will not be spending a dime on dunkin from now on and will put my money elsewhere. Horrible customer service. This is no way to treat a regular customer.
Atmosphere: 1
Food: 1
Service: 1
Every time that there's a day for the military this Dunkin never supports it. No discounted or free donut or coffee ever. Why is it that if the overall company supports it, they don't?
Atmosphere: 4
Food: 4
Service: 3
Blanca wouldn't even greet paying customers. Very rude and potentially racist (she greeted the folks behind me). The service is trash here.
Atmosphere: 1
Food: 1
Service: 1
Listen I don't normally write reviews for fast food unless it's really bad or really good.I personally always use the Dunkin down the block with the drive thru, however this location is ALWAYS ON POINT. My drink is never wrong or inconsistent. I've been coming here when I know I want to not be disappointed.Look at that foammmm, my girl actually shakes the drink not just letting the flavor sit on the bottom ?
Atmosphere: 5
Food: 5
Service: 5
Very bad service, I asked for a hot cappuccino and they gave me a milk bath, how bad, that service, here they ask for caramel in the cappuccino, they didn't throw me out, they would try to learn a little more about drinks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They need to be more friendly. Their bathroom often does “work”. For both customers and potential customers.
Very bad service, I asked for a hot cappuccino and they gave me a milk bath, how bad, that service, here they ask for caramel in the cappuccino, they didn't throw me out, they would try to learn a little more about drinks.
Atmosphere: 1
Food: 1
Service: 1
Always good, always
Atmosphere: 5
Food: 5
Service: 5
Nice place but I usually change my mind about stopping here because of the homeless folks hanging around right outside DD. They always ask for money and even if I offer to buy them food instead, they insist on money which I refuse. They’ll actually sit or lie down and sleep right outside the door all day long which tends to deter business for DD. It’s annoying and makes me uncomfortable so I tend to not go here anymore. Wish they would enforce no loitering/panhandling ordinance a bit more.
Atmosphere: 2
Was closed for a bit for a much needed renovation. Now the place looks really clean and modern. You need to have more Boston Creams on hand at all times of the day.
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