POOR CUSTOMER SERVICE AT THE DUNKIN ON BRIGGS CHANEY RD!!!! THEY NEVER ANSWER THE PHONE! I MADE 2 ORDERS OF XL HOT CHOCOLATE AND RECEIVED COFFEE ON BOTH ORDERS AND IT CLEARLY SAID HOT CHOCOLATE ON THE RECIEPT TAPED TO THE BAG AND I DONT EVEN DRINK COFFEE SO THAT WAS A WASTE
Atmosphere: 1
Service: 1
Aaron Burton
If you have to drive an extra mile or 2 to go to a different Dunkin, do it. My order comes out wrong 99% of the time I regrettably chose to come to this location out of convenience
Atmosphere: 1
Food: 1
Service: 1
Michelle Freeman
The most rude employees and the manager tall woman is a narcissist no wonder the employees have no customer service skills. Dunkin’ Donuts need to replace the manager and retrain the staff. And most importantly send secret shoppers there. I had the most awful experience. I went through the drive-through. It was nobody in drive-through and five times I gave my order. I asked for a frozen drink in the person continue to say hot drink so I came inside. The black gentleman continue to tell me to look at the cup and continue to say for coffee syrup. I never asked for that and then he goes on to say that’s what goes in a cup. I said I don’t work at Dunkin’ Donuts. I don’t know the ingredients of the drink. And Even after correcting that he became came even ruder and aggressive and I waited for my stuff. I watched the guy in the girl go back-and-forth with the cup. Did they supposed to mix for my drink out of my sight? I didn’t feel safe, drinking it and then while waiting at the counter for my drink, the young man took the drink and took it at the other end of the counter while I was standing there, waiting for him to give me my drink, which I felt disrespected and offended, and so I left and went over to Burtonsville shopping Plaza at Dunkin’ Donuts and the most beautiful experience I would say to anyone who’s had the worst experience with Dunkin’ Donuts on outlet Drive to go to Burtonsville and learn from that manager, and those staff what a spirit of excellence
Paige Lent
there have been several instances where I go to this location early before work. On Google it clearly says that the restaurant is open at 4 AM and I typically would come in anywhere from five to 5:30 AM. There have been several occasions where both front doors are locked and I drive a bigger vehicle so I don’t know if you drive-through. I knock on the door and nobody answers and there was one time where I actually saw two employees turn off the lights to the restaurant in hide in the back when I was trying to get inside. If the staff doesn’t want to work a morning shift, then they should speak up to their manager. Super frustrating in the Morning.
Service: 1
Jack
girl at the window doesn’t know english well and she got upset with me because SHE was having issues understanding my order. Which I very perfectly said so there was no issue there…Her lack of english wasn’t the issue…the issue was her attitude when I told her she got my order wrong and she lost all her hospitality from there. And when my drink was made wrong she gave me someone else’s order thinking i wouldn’t notice….This dunkin was never good but to ruin my morning is deserving of a review.
Atmosphere: 1
Food: 1
Service: 1
Diana Maldonado de Marroquin
I came to this location to buy two coffees today, Thursday, November 6, around 5:50 PM. Unfortunately, I had a very unpleasant experience.
I had a coupon for a $1 coffee from a donation I made at another Dunkin’ location. However, the cashier charged me for both coffees, even after I explained the coupon details and showed her the receipt. She said she didn’t know anything about it.
When I asked to speak with the manager, a gentleman came over, but instead of helping politely, he was visibly upset, murmuring bad words and hitting the computer while processing my refund.
I truly regret that this happened, as I usually enjoy Dunkin’, but this visit was very disappointing. I hope management can look into this situation and provide better customer service.
Atmosphere: 1
Food: 3
Service: 1
C
She literally took out the trash out Dunkin donut didn't wash the hand. Contaminated the touch pad screen they use to take the order and even grabbed the cup I asked to be my coffe and didn't wash her hands not hygienic at all
Atmosphere: 1
Food: 1
Service: 1
MKBR
They do not respect your money or your time. Their customer service is severely lacking.
Atmosphere: 1
Food: 2
Service: 1
Toyshika Bongiovano
So the guy who just took my call was the most non-customer service person I’ve encountered in a while. I called asking them to please make sure the Uber Eats bags are packed with the correct names. He said “We can’t control what the drivers pickup” to which I said, “The drivers are not packing what was inside the bag! I got Chantel order & no drink!” To which he hung up on me. Don’t like your job? You quit. Because blaming others who have no hand in this other than picking up what you pack is wild. No sorry, no what can we do to make it right. Nothing. Pure trash.
Atmosphere: 4
Food: 2
Service: 1
Treasure Ladae
The customer service was horrible literally had to wait 10mins mins to place my order inside to avoid the long line outside and had to wait another 14mins to receive it in pieces sandwich here drinks 10mins later. Flys flying over mobile orders it was just a lot to bear. The staff was clearly unhappy to help the line inside. Gotta teach your employees that “AMERICANS RUN ON DUNKIN” so they need to be ready with pleasantries instead of whatever that was, it definitely wasn’t customer service done right. This location definitely helped to further ruin my day today. Never again.
SO SLOW!! Consistently slow. Will no longer be giving business to this location.
Atmosphere: 1
Food: 1
Service: 1
Sydney Gouani
I was so sad that my macchiato tasted terrible! This is my last time going to DD
Food: 2
Service: 3
Dee Vaz
I ordered a butter pecan ice coffee and was charged an additional fee for an extra pump of the butter pecan syrup only to find there was no butter pecan added. They forgot to add it. A complete disappointment! I patronize this location frequently. There has been quite a few mistakes with my order that I’ve overlooked. I’m beginning to think I should take my business elsewhere 🫤
Atmosphere: 2
Food: 3
Service: 1
Virgil Hawkins
Been here a few times. They have a lot of traffic but they manage it pretty well for the most part. Unfortunately they tend to get my order wrong with the exception of a couple rock stars. There have been numerous occasions where the order was repeated several times for confirmation but still managed to get it wrong. They do not offer receipts so i must always either go back or ask myself if i need it. Overall make sure you order with your app to take out any human errors that may likely happen on your visit any youll be good. If you have to order in person god bless you.
Atmosphere: 4
Food: 5
Service: 3
Emily Lewis
Was awake early and Google said DD was open at 5am. Arrived at the drive thru at about 5:15, waited 3-4 minutes, but no one came. When I drove past the windows, there were two employees that I could see. One woman watched me drive past and the other was on her phone at the counter. I parked and tried the door (hours said opens at 4am that day) but it was locked?? And no one came to help. Avoid this location since other reviewers are telling the same story. No deliciousness acquired. Only sadness.
POOR CUSTOMER SERVICE AT THE DUNKIN ON BRIGGS CHANEY RD!!!! THEY NEVER ANSWER THE PHONE! I MADE 2 ORDERS OF XL HOT CHOCOLATE AND RECEIVED COFFEE ON BOTH ORDERS AND IT CLEARLY SAID HOT CHOCOLATE ON THE RECIEPT TAPED TO THE BAG AND I DONT EVEN DRINK COFFEE SO THAT WAS A WASTE
Atmosphere: 1
Service: 1
If you have to drive an extra mile or 2 to go to a different Dunkin, do it. My order comes out wrong 99% of the time I regrettably chose to come to this location out of convenience
Atmosphere: 1
Food: 1
Service: 1
The most rude employees and the manager tall woman is a narcissist no wonder the employees have no customer service skills. Dunkin’ Donuts need to replace the manager and retrain the staff. And most importantly send secret shoppers there. I had the most awful experience. I went through the drive-through. It was nobody in drive-through and five times I gave my order. I asked for a frozen drink in the person continue to say hot drink so I came inside. The black gentleman continue to tell me to look at the cup and continue to say for coffee syrup. I never asked for that and then he goes on to say that’s what goes in a cup. I said I don’t work at Dunkin’ Donuts. I don’t know the ingredients of the drink. And Even after correcting that he became came even ruder and aggressive and I waited for my stuff. I watched the guy in the girl go back-and-forth with the cup. Did they supposed to mix for my drink out of my sight? I didn’t feel safe, drinking it and then while waiting at the counter for my drink, the young man took the drink and took it at the other end of the counter while I was standing there, waiting for him to give me my drink, which I felt disrespected and offended, and so I left and went over to Burtonsville shopping Plaza at Dunkin’ Donuts and the most beautiful experience I would say to anyone who’s had the worst experience with Dunkin’ Donuts on outlet Drive to go to Burtonsville and learn from that manager, and those staff what a spirit of excellence
there have been several instances where I go to this location early before work. On Google it clearly says that the restaurant is open at 4 AM and I typically would come in anywhere from five to 5:30 AM. There have been several occasions where both front doors are locked and I drive a bigger vehicle so I don’t know if you drive-through. I knock on the door and nobody answers and there was one time where I actually saw two employees turn off the lights to the restaurant in hide in the back when I was trying to get inside. If the staff doesn’t want to work a morning shift, then they should speak up to their manager. Super frustrating in the Morning.
Service: 1
girl at the window doesn’t know english well and she got upset with me because SHE was having issues understanding my order. Which I very perfectly said so there was no issue there…Her lack of english wasn’t the issue…the issue was her attitude when I told her she got my order wrong and she lost all her hospitality from there. And when my drink was made wrong she gave me someone else’s order thinking i wouldn’t notice….This dunkin was never good but to ruin my morning is deserving of a review.
Atmosphere: 1
Food: 1
Service: 1
I came to this location to buy two coffees today, Thursday, November 6, around 5:50 PM. Unfortunately, I had a very unpleasant experience.
I had a coupon for a $1 coffee from a donation I made at another Dunkin’ location. However, the cashier charged me for both coffees, even after I explained the coupon details and showed her the receipt. She said she didn’t know anything about it.
When I asked to speak with the manager, a gentleman came over, but instead of helping politely, he was visibly upset, murmuring bad words and hitting the computer while processing my refund.
I truly regret that this happened, as I usually enjoy Dunkin’, but this visit was very disappointing. I hope management can look into this situation and provide better customer service.
Atmosphere: 1
Food: 3
Service: 1
She literally took out the trash out Dunkin donut didn't wash the hand. Contaminated the touch pad screen they use to take the order and even grabbed the cup I asked to be my coffe and didn't wash her hands not hygienic at all
Atmosphere: 1
Food: 1
Service: 1
They do not respect your money or your time. Their customer service is severely lacking.
Atmosphere: 1
Food: 2
Service: 1
So the guy who just took my call was the most non-customer service person I’ve encountered in a while. I called asking them to please make sure the Uber Eats bags are packed with the correct names. He said “We can’t control what the drivers pickup” to which I said, “The drivers are not packing what was inside the bag! I got Chantel order & no drink!” To which he hung up on me. Don’t like your job? You quit. Because blaming others who have no hand in this other than picking up what you pack is wild. No sorry, no what can we do to make it right. Nothing. Pure trash.
Atmosphere: 4
Food: 2
Service: 1
The customer service was horrible literally had to wait 10mins mins to place my order inside to avoid the long line outside and had to wait another 14mins to receive it in pieces sandwich here drinks 10mins later. Flys flying over mobile orders it was just a lot to bear. The staff was clearly unhappy to help the line inside. Gotta teach your employees that “AMERICANS RUN ON DUNKIN” so they need to be ready with pleasantries instead of whatever that was, it definitely wasn’t customer service done right. This location definitely helped to further ruin my day today. Never again.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
SO SLOW!! Consistently slow. Will no longer be giving business to this location.
Atmosphere: 1
Food: 1
Service: 1
I was so sad that my macchiato tasted terrible! This is my last time going to DD
Food: 2
Service: 3
I ordered a butter pecan ice coffee and was charged an additional fee for an extra pump of the butter pecan syrup only to find there was no butter pecan added. They forgot to add it. A complete disappointment! I patronize this location frequently. There has been quite a few mistakes with my order that I’ve overlooked. I’m beginning to think I should take my business elsewhere 🫤
Atmosphere: 2
Food: 3
Service: 1
Been here a few times.
They have a lot of traffic but they manage it pretty well for the most part.
Unfortunately they tend to get my order wrong with the exception of a couple rock stars.
There have been numerous occasions where the order was repeated several times for confirmation but still managed to get it wrong.
They do not offer receipts so i must always either go back or ask myself if i need it.
Overall make sure you order with your app to take out any human errors that may likely happen on your visit any youll be good. If you have to order in person god bless you.
Atmosphere: 4
Food: 5
Service: 3
Was awake early and Google said DD was open at 5am. Arrived at the drive thru at about 5:15, waited 3-4 minutes, but no one came. When I drove past the windows, there were two employees that I could see. One woman watched me drive past and the other was on her phone at the counter. I parked and tried the door (hours said opens at 4am that day) but it was locked?? And no one came to help. Avoid this location since other reviewers are telling the same story. No deliciousness acquired. Only sadness.
Atmosphere: 1
Food: 2
Service: 1
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