girl at the window doesn’t know english well and she got upset with me because SHE was having issues understanding my order. Which I very perfectly said so there was no issue there…Her lack of english wasn’t the issue…the issue was her attitude when I told her she got my order wrong and she lost all her hospitality from there. And when my drink was made wrong she gave me someone else’s order thinking i wouldn’t notice….This dunkin was never good but to ruin my morning is deserving of a review.
Atmosphere: 1
Food: 1
Service: 1
Diana Maldonado de Marroquin
I came to this location to buy two coffees today, Thursday, November 6, around 5:50 PM. Unfortunately, I had a very unpleasant experience.
I had a coupon for a $1 coffee from a donation I made at another Dunkin’ location. However, the cashier charged me for both coffees, even after I explained the coupon details and showed her the receipt. She said she didn’t know anything about it.
When I asked to speak with the manager, a gentleman came over, but instead of helping politely, he was visibly upset, murmuring bad words and hitting the computer while processing my refund.
I truly regret that this happened, as I usually enjoy Dunkin’, but this visit was very disappointing. I hope management can look into this situation and provide better customer service.
Atmosphere: 1
Food: 3
Service: 1
C
She literally took out the trash out Dunkin donut didn't wash the hand. Contaminated the touch pad screen they use to take the order and even grabbed the cup I asked to be my coffe and didn't wash her hands not hygienic at all
Atmosphere: 1
Food: 1
Service: 1
MKBR
They do not respect your money or your time. Their customer service is severely lacking.
Atmosphere: 1
Food: 2
Service: 1
Toyshika Bongiovano
So the guy who just took my call was the most non-customer service person I’ve encountered in a while. I called asking them to please make sure the Uber Eats bags are packed with the correct names. He said “We can’t control what the drivers pickup” to which I said, “The drivers are not packing what was inside the bag! I got Chantel order & no drink!” To which he hung up on me. Don’t like your job? You quit. Because blaming others who have no hand in this other than picking up what you pack is wild. No sorry, no what can we do to make it right. Nothing. Pure trash.
Atmosphere: 4
Food: 2
Service: 1
Treasure Ladae
The customer service was horrible literally had to wait 10mins mins to place my order inside to avoid the long line outside and had to wait another 14mins to receive it in pieces sandwich here drinks 10mins later. Flys flying over mobile orders it was just a lot to bear. The staff was clearly unhappy to help the line inside. Gotta teach your employees that “AMERICANS RUN ON DUNKIN” so they need to be ready with pleasantries instead of whatever that was, it definitely wasn’t customer service done right. This location definitely helped to further ruin my day today. Never again.
Atmosphere: 1
Food: 3
Service: 1
Nicole
SO SLOW!! Consistently slow. Will no longer be giving business to this location.
Atmosphere: 1
Food: 1
Service: 1
Sydney Gouani
I was so sad that my macchiato tasted terrible! This is my last time going to DD
Food: 2
Service: 3
Dee Vaz
I ordered a butter pecan ice coffee and was charged an additional fee for an extra pump of the butter pecan syrup only to find there was no butter pecan added. They forgot to add it. A complete disappointment! I patronize this location frequently. There has been quite a few mistakes with my order that I’ve overlooked. I’m beginning to think I should take my business elsewhere 🫤
Atmosphere: 2
Food: 3
Service: 1
Virgil Hawkins
Been here a few times. They have a lot of traffic but they manage it pretty well for the most part. Unfortunately they tend to get my order wrong with the exception of a couple rock stars. There have been numerous occasions where the order was repeated several times for confirmation but still managed to get it wrong. They do not offer receipts so i must always either go back or ask myself if i need it. Overall make sure you order with your app to take out any human errors that may likely happen on your visit any youll be good. If you have to order in person god bless you.
Was awake early and Google said DD was open at 5am. Arrived at the drive thru at about 5:15, waited 3-4 minutes, but no one came. When I drove past the windows, there were two employees that I could see. One woman watched me drive past and the other was on her phone at the counter. I parked and tried the door (hours said opens at 4am that day) but it was locked?? And no one came to help. Avoid this location since other reviewers are telling the same story. No deliciousness acquired. Only sadness.
Atmosphere: 1
Food: 2
Service: 1
Beauty Jerzi
The turkey sausage egg & cheese on English muffin was good.
Atmosphere: 5
Food: 5
Service: 5
mya greene
Their oven is broken & it’s been broken for like a week?? all you guys are serving is drinks ..?
Atmosphere: 2
Food: 1
Service: 5
Luke Z
Very rude drive through lady and cant even maintain their ovens. Will never visit this one again
Atmosphere: 1
Food: 1
Service: 1
Mmah Turay
Yall need to keep that girl that was at the drive thru ‘ I think her name is kaiyah. She was nice, moves fast and talks to you with some kindness
girl at the window doesn’t know english well and she got upset with me because SHE was having issues understanding my order. Which I very perfectly said so there was no issue there…Her lack of english wasn’t the issue…the issue was her attitude when I told her she got my order wrong and she lost all her hospitality from there. And when my drink was made wrong she gave me someone else’s order thinking i wouldn’t notice….This dunkin was never good but to ruin my morning is deserving of a review.
Atmosphere: 1
Food: 1
Service: 1
I came to this location to buy two coffees today, Thursday, November 6, around 5:50 PM. Unfortunately, I had a very unpleasant experience.
I had a coupon for a $1 coffee from a donation I made at another Dunkin’ location. However, the cashier charged me for both coffees, even after I explained the coupon details and showed her the receipt. She said she didn’t know anything about it.
When I asked to speak with the manager, a gentleman came over, but instead of helping politely, he was visibly upset, murmuring bad words and hitting the computer while processing my refund.
I truly regret that this happened, as I usually enjoy Dunkin’, but this visit was very disappointing. I hope management can look into this situation and provide better customer service.
Atmosphere: 1
Food: 3
Service: 1
She literally took out the trash out Dunkin donut didn't wash the hand. Contaminated the touch pad screen they use to take the order and even grabbed the cup I asked to be my coffe and didn't wash her hands not hygienic at all
Atmosphere: 1
Food: 1
Service: 1
They do not respect your money or your time. Their customer service is severely lacking.
Atmosphere: 1
Food: 2
Service: 1
So the guy who just took my call was the most non-customer service person I’ve encountered in a while. I called asking them to please make sure the Uber Eats bags are packed with the correct names. He said “We can’t control what the drivers pickup” to which I said, “The drivers are not packing what was inside the bag! I got Chantel order & no drink!” To which he hung up on me. Don’t like your job? You quit. Because blaming others who have no hand in this other than picking up what you pack is wild. No sorry, no what can we do to make it right. Nothing. Pure trash.
Atmosphere: 4
Food: 2
Service: 1
The customer service was horrible literally had to wait 10mins mins to place my order inside to avoid the long line outside and had to wait another 14mins to receive it in pieces sandwich here drinks 10mins later. Flys flying over mobile orders it was just a lot to bear. The staff was clearly unhappy to help the line inside. Gotta teach your employees that “AMERICANS RUN ON DUNKIN” so they need to be ready with pleasantries instead of whatever that was, it definitely wasn’t customer service done right. This location definitely helped to further ruin my day today. Never again.
Atmosphere: 1
Food: 3
Service: 1
SO SLOW!! Consistently slow. Will no longer be giving business to this location.
Atmosphere: 1
Food: 1
Service: 1
I was so sad that my macchiato tasted terrible! This is my last time going to DD
Food: 2
Service: 3
I ordered a butter pecan ice coffee and was charged an additional fee for an extra pump of the butter pecan syrup only to find there was no butter pecan added. They forgot to add it. A complete disappointment! I patronize this location frequently. There has been quite a few mistakes with my order that I’ve overlooked. I’m beginning to think I should take my business elsewhere 🫤
Atmosphere: 2
Food: 3
Service: 1
Been here a few times.
They have a lot of traffic but they manage it pretty well for the most part.
Unfortunately they tend to get my order wrong with the exception of a couple rock stars.
There have been numerous occasions where the order was repeated several times for confirmation but still managed to get it wrong.
They do not offer receipts so i must always either go back or ask myself if i need it.
Overall make sure you order with your app to take out any human errors that may likely happen on your visit any youll be good. If you have to order in person god bless you.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Was awake early and Google said DD was open at 5am. Arrived at the drive thru at about 5:15, waited 3-4 minutes, but no one came. When I drove past the windows, there were two employees that I could see. One woman watched me drive past and the other was on her phone at the counter. I parked and tried the door (hours said opens at 4am that day) but it was locked?? And no one came to help. Avoid this location since other reviewers are telling the same story. No deliciousness acquired. Only sadness.
Atmosphere: 1
Food: 2
Service: 1
The turkey sausage egg & cheese on English muffin was good.
Atmosphere: 5
Food: 5
Service: 5
Their oven is broken & it’s been broken for like a week?? all you guys are serving is drinks ..?
Atmosphere: 2
Food: 1
Service: 5
Very rude drive through lady and cant even maintain their ovens. Will never visit this one again
Atmosphere: 1
Food: 1
Service: 1
Yall need to keep that girl that was at the drive thru ‘ I think her name is kaiyah. She was nice, moves fast and talks to you with some kindness
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