Uber driver & lift driver . Don't come here to the toilet. They won't let you unless you buy something. The security guard won't let you. The rest of the staff respects you.
Service: 1
Jerred Gray
Avoid this place at all cost. I had been working that morning and stopped in for lunch. I went in to wash my hands and was met with a very smart ass remarked security guard who asked if I understood English. This place was also very dirty.
Atmosphere: 1
Service: 1
Baltazar sosa
Very bad service I passed by buying some coffee and then I passed by again and I didn't want to use the bathroom and they didn't let me, I wanted me to buy, I returned something so I could use it
Atmosphere: 1
Service: 1
R S
Small store. Hardly any parking. Said my order was ready, but it wasn't. Needs customer service training.
Atmosphere: 2
Food: 4
Service: 2
George Lavoie
If you want to use the bathroom before you order food the security officer tells you that you can't order anything because the bathroom is for paying customers how can you order food if you get banned from the restaurant if you use the bathroom. I will never go to the silver springs McDonald's next to the metro ever again.
Atmosphere: 1
Food: 1
Service: 1
Raissa Smith
This McDonald’s is horrible!! The food is under cooked and the restaurant is very dirty.
Parking: Limited parking spaces.
Stephen Mapp
A little slow on service but food was hot and fresh
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: French Fries, Quarter Pounder Hamburger
Lavoie George
Security officer tells you if you don't order food first than you are banned from the restaurant you cannot order food for this location ever again i will never shop at McDonald's next to metro .
Ton
Even though I been sitting and eating for 15 mins, with the security guard pass me multiple times. I get up to go to the bathroom, and get receipt checked to go in. This is the only mcdonald's I've ever seen do this. The way he even asks is rude and I've seen him in altercations with other people on a few occasions. He needs training to interact with customers.
Richard Phillips
I have been a loyal customer of this downtown Silver Spring location for quite some time due to its proximity to my office building. However, I must express my concerns regarding the recent decline in customer service and overall atmosphere at this McDonald's. Just yesterday, I witnessed a security guard physically assaulting a customer over restroom usage, which is completely unacceptable. I strongly urge management to address this issue promptly and consider removing the security guard in question before someone gets seriously injured. I have advised my staff to avoid this location until this matter is resolved. It is important to remember that some customers may have urgent needs to use the restroom, and denying them access is not a viable solution. Some customers can't wait in line before they pay, some have medical conditions, and some have large groups of kids, and I’m sure they couldn’t wait to go to the restroom before paying. A homeless person can buy a cup of coffee and dirty the restroom up too!! Get the point!!!
A long wait just for a BigMac.... You get harassed by the homeless that are lurking around
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac
Jose Guevara
Garbage of attention, a bossy man stands up... on the street, some of the women who are there serve the dark-skinned ones well, nobaya... Being a Latino because of bad taste, they grilled his orders. I asked for a chocolate and Melo gave them an oatmeal water when the chocolate is coffee color bad service here in this place terrible service 🪠
Stephen Park
Dry meat, burnt buns, almost no lettuce, none of the kiosks are in working order. Bathroom sink faucet too close to the basin, difficult to wash hands.
Rickey Anderson
I wanted to make a quick stop and grab something to eat while running some errands and what I noticed in this particular McDonald's is that there is a police presence they're sitting around on the soda dispenser machine countertops. I wanted to go to use the restroom and I was approached by an officer, asking if I had made a purchase ? I told him I could show him my receipt. Downtown Silver Spring is turning into a ghetto there are a lot of bums and ill-mannered kids running in the streets. Who knows what the future will bring 🧐🤔🙄
Atmosphere: 3
Food: 3
Service: 5
Sanchari Rahman
Because why don’t you guys sell water. And why do you not disclose that properly? Like put a sign up. What kind of restaurant doesn’t serve WATER. That’s just straight BS.
Uber driver & lift driver . Don't come here to the toilet. They won't let you unless you buy something. The security guard won't let you. The rest of the staff respects you.
Service: 1
Avoid this place at all cost. I had been working that morning and stopped in for lunch. I went in to wash my hands and was met with a very smart ass remarked security guard who asked if I understood English. This place was also very dirty.
Atmosphere: 1
Service: 1
Very bad service I passed by buying some coffee and then I passed by again and I didn't want to use the bathroom and they didn't let me, I wanted me to buy, I returned something so I could use it
Atmosphere: 1
Service: 1
Small store. Hardly any parking. Said my order was ready, but it wasn't. Needs customer service training.
Atmosphere: 2
Food: 4
Service: 2
If you want to use the bathroom before you order food the security officer tells you that you can't order anything because the bathroom is for paying customers how can you order food if you get banned from the restaurant if you use the bathroom. I will never go to the silver springs McDonald's next to the metro ever again.
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s is horrible!! The food is under cooked and the restaurant is very dirty.
Parking: Limited parking spaces.
A little slow on service but food was hot and fresh
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: French Fries, Quarter Pounder Hamburger
Security officer tells you if you don't order food first than you are banned from the restaurant you cannot order food for this location ever again i will never shop at McDonald's next to metro .
Even though I been sitting and eating for 15 mins, with the security guard pass me multiple times. I get up to go to the bathroom, and get receipt checked to go in. This is the only mcdonald's I've ever seen do this. The way he even asks is rude and I've seen him in altercations with other people on a few occasions. He needs training to interact with customers.
I have been a loyal customer of this downtown Silver Spring location for quite some time due to its proximity to my office building. However, I must express my concerns regarding the recent decline in customer service and overall atmosphere at this McDonald's. Just yesterday, I witnessed a security guard physically assaulting a customer over restroom usage, which is completely unacceptable. I strongly urge management to address this issue promptly and consider removing the security guard in question before someone gets seriously injured. I have advised my staff to avoid this location until this matter is resolved. It is important to remember that some customers may have urgent needs to use the restroom, and denying them access is not a viable solution. Some customers can't wait in line before they pay, some have medical conditions, and some have large groups of kids, and I’m sure they couldn’t wait to go to the restroom before paying. A homeless person can buy a cup of coffee and dirty the restroom up too!!
Get the point!!!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
A long wait just for a BigMac....
You get harassed by the homeless that are lurking around
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac
Garbage of attention, a bossy man stands up... on the street, some of the women who are there serve the dark-skinned ones well, nobaya... Being a Latino because of bad taste, they grilled his orders. I asked for a chocolate and Melo gave them an oatmeal water when the chocolate is coffee color bad service here in this place terrible service 🪠
Dry meat, burnt buns, almost no lettuce, none of the kiosks are in working order.
Bathroom sink faucet too close to the basin, difficult to wash hands.
I wanted to make a quick stop and grab something to eat while running some errands and what I noticed in this particular McDonald's is that there is a police presence they're sitting around on the soda dispenser machine countertops. I wanted to go to use the restroom and I was approached by an officer, asking if I had made a purchase ? I told him I could show him my receipt. Downtown Silver Spring is turning into a ghetto there are a lot of bums and ill-mannered kids running in the streets. Who knows what the future will bring 🧐🤔🙄
Atmosphere: 3
Food: 3
Service: 5
Because why don’t you guys sell water. And why do you not disclose that properly? Like put a sign up. What kind of restaurant doesn’t serve WATER. That’s just straight BS.
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