I ain't gon lie the sandwhiches go crazy, and the staff was cool AF frr shout out cherif and Sheba!
Oguzhan Suroso
i love this place! food was good, place was great. loved the vibes and ambiance of it. employees were friendly and helpful. loved the vanilla milkshake!
Jamill Murray
Potbelly, we need to talk. I traveled all the way from LA to my hometown just to get your cookies—something I’ve been looking forward to—and y’all served me stale ones. When I called to let you know, the lady on the phone refused to replace them because I didn’t have the receipt. I threw away the receipt because I wasn’t thinking about returning them. As a matter of fact, I don’t even think I asked for a receipt—I didn’t care, I was so happy to get the goddamn cookies. And now I’m sitting here with stale cookies that I paid for, but I can’t get reimbursed or get fresh ones because of your mistake? This is not the experience I was expecting, and I’m seriously disappointed. Do better, Potbelly. I expected more from a place I’ve always loved!
Atmosphere: 1
Food: 1
Service: 1
Jill Langford
The people at Potbelly are wonderful. HOWEVER, Door Dash handles the deliveries, and they are horrible. It's entirely possible for them to be 1-2 hours past their delivery time. I received a text from Door Dash saying my delivery was running late and would be at 8:33. The text timestamp was at 9:02. It's not an isolated case, and the driver didn't actually arrive until 9:20. I had already cancelled the order, no idea what they did with the food. They marked the order as delivered.
Zach Gordon
Staff are friendly but my online order has been wrong on 4 separate occasions in a row, so I will not be returning
Anna Smith
Terrible ordering from Menu
Atmosphere: 5
Food: 5
Service: 5
Kendal Jarocki
I ordered a sandwich and a drink for delivery. They didn't have the drink I paid for. Instead of contacting me to see how they could make it right. They shoved their cheapest bottled water in my bag. Wrote that they were out of my drink on the receipt and that was that. When I tried calling them several times to discuss the issue no one answered the phone. As a former manager of a sandwich shop similar to this one. I am appalled this is not how you do business. My name & number was on the receipt. You call your customers to ask how they would like to proceed. Either offer another drink of equal value or offer to refund the cost of the item. You do not substitute it with a product that costs a dollar less. Really upsets me, as I order from here fairly regularly.
Atmosphere: 5
Food: 3
Service: 1
Sidonie Okome
Good food great service clean store everything is perfect for me
Wheelchair accessibility: Easy accès for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
Pol Klein
The manager has a problem at this location. I ordered a half salad and she wouldn’t put even a teaspoon of meat. The rest was just lettuce. She claimed that formally they were giving the wrong portion sizes and that she’s correcting it. It was ridiculous. I told her she can keep the salad and I found lunch somewhere else.
I went to this location on 18 December shortly after they opened. I was the only person in the serving line and stood there for 5 minutes. During this time the manager nor the server chose to acknowledge me or say they’d be right with me. Instead they both stood together and packed cookies while totally ignoring me. I will never visit this location again. I probably should’ve read their reviews before going. But I never imagine this type service. Word of advice to the manager and her staff, don’t take a job that requires providing customer service with the attitude you displayed.
Service: 1
John L Wagner - NOAA Federal
The "8 minutes through the line max" sign is there just to taunt you. It will take more than 8 minutes because this location is understaffed at lunch time. They are too busy filling mobile orders to help the customers in the store.Got a big sandwich. Pretty sure a big sandwich just means more bread, not more meat and/or cheese. Disappointing sandwich.
Atmosphere: 2
Food: 2
Service: 1
Mela Pela
worst tuna salad in the DMV.the guys making the sandwiches doesnt even bother to ask if you want your meal hot or cold, type of cheese. this place is disgusting.save your self the grief and just go to Paneras around the corner.
Nichole
Ordered online & the only thing I requested to NOT be on my sandwich is cheese. I received no condiments, veggies or seasoning. The sandwich was also the wrong size. The absolute worst sandwich ever & no attempts to correct their mistake.
Atmosphere: 1
Food: 1
Service: 1
Sean Hardman
Hello , I am Sean Hardman. This is another place I Love In Downtown Silver Spring ,Maryland . This is Potbelly's Sandwich Shop . This Place is Near a lot of restaurants In the Downtown Silver Spring Square area . Not that far from McGinty's Public House and other places . The Only place where you can find parking when coming by car is at the Wayne Avenue Garage area . then You will have to walk some to get to this place in the square . Once you enter int this place It has a Huge Dining area compared to most other potbelly's I have seen . Then On the right hand side when coming In they have a huge counter area where they have a open concept Kitchen where all the magic happens to prepare your favorite subs that you all love. I Love the Ham and Cheese Subs The Pizza Subs and More . They v=even has a rack with Potato Chips of your choosing . at the far end of the counter near the open concept Kitchen they have refrigerators full of sodas and more for drinks or they have fountain drinks too In this place . But the sodas I Like most there are the IBC Root Beers I get there once In a while . The customer service is prompt and professional and I Love The family atmosphere there too . They have live Musical Entertainment every now and then But not certain which days to entertain people there . I Look forward to one day Having a Job there as a cashier since I signed an online application 2 weeks ago now . If they have me, I will Ride for The brand . I will be Dedicated , Loyal , Flexible , Determined , Reliable , Dependable , And Devoted to them . I Look forward to working there if they will have me . If You all love this place as I do, This place is for you all . Please come support this place and give it the business it deserves . We all Look forward to seeing you all there really soon .
Really friendly staff!
I ain't gon lie the sandwhiches go crazy, and the staff was cool AF frr shout out cherif and Sheba!
i love this place! food was good, place was great. loved the vibes and ambiance of it. employees were friendly and helpful. loved the vanilla milkshake!
Potbelly, we need to talk. I traveled all the way from LA to my hometown just to get your cookies—something I’ve been looking forward to—and y’all served me stale ones. When I called to let you know, the lady on the phone refused to replace them because I didn’t have the receipt. I threw away the receipt because I wasn’t thinking about returning them. As a matter of fact, I don’t even think I asked for a receipt—I didn’t care, I was so happy to get the goddamn cookies. And now I’m sitting here with stale cookies that I paid for, but I can’t get reimbursed or get fresh ones because of your mistake? This is not the experience I was expecting, and I’m seriously disappointed. Do better, Potbelly. I expected more from a place I’ve always loved!
Atmosphere: 1
Food: 1
Service: 1
The people at Potbelly are wonderful. HOWEVER, Door Dash handles the deliveries, and they are horrible. It's entirely possible for them to be 1-2 hours past their delivery time. I received a text from Door Dash saying my delivery was running late and would be at 8:33. The text timestamp was at 9:02. It's not an isolated case, and the driver didn't actually arrive until 9:20. I had already cancelled the order, no idea what they did with the food. They marked the order as delivered.
Staff are friendly but my online order has been wrong on 4 separate occasions in a row, so I will not be returning
Terrible ordering from Menu
Atmosphere: 5
Food: 5
Service: 5
I ordered a sandwich and a drink for delivery. They didn't have the drink I paid for. Instead of contacting me to see how they could make it right. They shoved their cheapest bottled water in my bag. Wrote that they were out of my drink on the receipt and that was that. When I tried calling them several times to discuss the issue no one answered the phone. As a former manager of a sandwich shop similar to this one. I am appalled this is not how you do business. My name & number was on the receipt. You call your customers to ask how they would like to proceed. Either offer another drink of equal value or offer to refund the cost of the item. You do not substitute it with a product that costs a dollar less. Really upsets me, as I order from here fairly regularly.
Atmosphere: 5
Food: 3
Service: 1
Good food great service clean store everything is perfect for me
Wheelchair accessibility: Easy accès for wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
The manager has a problem at this location. I ordered a half salad and she wouldn’t put even a teaspoon of meat. The rest was just lettuce. She claimed that formally they were giving the wrong portion sizes and that she’s correcting it. It was ridiculous. I told her she can keep the salad and I found lunch somewhere else.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
I went to this location on 18 December shortly after they opened. I was the only person in the serving line and stood there for 5 minutes. During this time the manager nor the server chose to acknowledge me or say they’d be right with me. Instead they both stood together and packed cookies while totally ignoring me. I will never visit this location again. I probably should’ve read their reviews before going. But I never imagine this type service. Word of advice to the manager and her staff, don’t take a job that requires providing customer service with the attitude you displayed.
Service: 1
The "8 minutes through the line max" sign is there just to taunt you. It will take more than 8 minutes because this location is understaffed at lunch time. They are too busy filling mobile orders to help the customers in the store.Got a big sandwich. Pretty sure a big sandwich just means more bread, not more meat and/or cheese. Disappointing sandwich.
Atmosphere: 2
Food: 2
Service: 1
worst tuna salad in the DMV.the guys making the sandwiches doesnt even bother to ask if you want your meal hot or cold, type of cheese. this place is disgusting.save your self the grief and just go to Paneras around the corner.
Ordered online & the only thing I requested to NOT be on my sandwich is cheese. I received no condiments, veggies or seasoning. The sandwich was also the wrong size. The absolute worst sandwich ever & no attempts to correct their mistake.
Atmosphere: 1
Food: 1
Service: 1
Hello , I am Sean Hardman. This is another place I Love In Downtown Silver Spring ,Maryland . This is Potbelly's Sandwich Shop . This Place is Near a lot of restaurants In the Downtown Silver Spring Square area . Not that far from McGinty's Public House and other places . The Only place where you can find parking when coming by car is at the Wayne Avenue Garage area . then You will have to walk some to get to this place in the square . Once you enter int this place It has a Huge Dining area compared to most other potbelly's I have seen . Then On the right hand side when coming In they have a huge counter area where they have a open concept Kitchen where all the magic happens to prepare your favorite subs that you all love. I Love the Ham and Cheese Subs The Pizza Subs and More . They v=even has a rack with Potato Chips of your choosing . at the far end of the counter near the open concept Kitchen they have refrigerators full of sodas and more for drinks or they have fountain drinks too In this place . But the sodas I Like most there are the IBC Root Beers I get there once In a while . The customer service is prompt and professional and I Love The family atmosphere there too . They have live Musical Entertainment every now and then But not certain which days to entertain people there . I Look forward to one day Having a Job there as a cashier since I signed an online application 2 weeks ago now . If they have me, I will Ride for The brand . I will be Dedicated , Loyal , Flexible , Determined , Reliable , Dependable , And Devoted to them . I Look forward to working there if they will have me . If You all love this place as I do, This place is for you all . Please come support this place and give it the business it deserves . We all Look forward to seeing you all there really soon .
Atmosphere: 5
Food: 5
Service: 5
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