Starbucks

The old indian female staff was very rude after i waited on line and I asked if there is a restroom prior to placing our order since my spouse and kids was making their way in to place our orders together she was more concerned if i'm a customer. Is this the way to treat a potential customer when you enter a place of business?

Service: 1

The staff at this Starbucks are so amazing and an example of how great service can be. I'm not a regular, but I am always impressed when I am standing there how many people are and their connection with staff.
But I'm writing this review because, recently, I was driving around my sick baby. I had been up for hours (even though it was 7am) and needed to eat. I ordered from here, and then of course when we got here my baby had finally fallen asleep. I didn't know what to do, so on an impulse (knowing how kind I have seen the manager and staff being to regulars) I parked outside and called to ask if someone could bring out my order, apologizing of course because they don't have curbside pickup. Sure enough, the manager brought out my order and my baby got to sleep.
I am incredibly grateful. ❤️

Atmosphere: 5

Food: 5

Service: 5

Very clean and open. Staff were very nice

Atmosphere: 5

Service: 5

The person was nice but apparently they have a new policy where you can’t get a free cup of water without purchasing something. I wanted to get waters for me and my senior grandmother but they made me buy something which I think is illegal in Maryland but whatever.

This is the first Starbucks location during my very long road trip that does not have a changing table in its bathrooms. Also, an employee would not sell me hot water. I would've paid for any tea or coffee to get the hot water because I was trying to make a warm bottle for my twin daughters. I didn't care how much it cost. I was very disappointed by the rudeness and lack of care. I chose to go to various Starbucks because I know I can have a clean quiet space to take care of my babies and to get a nice cup of coffee and a treat. I went to another Starbucks a little further down the road and they were able to accommodate me as a paying customer. Would not recommend this location.

Good service and nice people

Atmosphere: 5

Food: 5

Service: 5

Their coffee machine was not working but they made one hell of a cafe Americano

Atmosphere: 4

Food: 5

Service: 5

Went in at 3pm on a Saturday - out of cold brew and iced coffee. Cashier suggests an americano which I asked for iced… after a 10 minute wait I instead got a hot americano

This is not the first time, it is important for the team mostly the women to be professional. I ordered Macha latte with vanilla sirop. First they gave me Chai tea and I told the lady nope I ordered macha latte she said okay made the macha latte with no vanilla sirop this time.
That is not Starbucks we are used to

Atmosphere: 1

Food: 5

Service: 2

The wait was entirely too long. Everything else was good.

Atmosphere: 5

Food: 5

Service: 3

Very poor performance and professionalism don’t care for customer sorry

please give the staff more help, this is a very busy location. To have one person making the drinks at 7pm on a saturday honestly is cruel to the employee. The wait times are long which leads to unhappy customers & even more stressed staff from the dozens of orders one person had to make. for such a clearly profitable location they should be able to have more staff. Over 30 minutes for a drink is no fault of the person behind the counter but to management for scheduling 2 people & only having one on drink duty

Atmosphere: 3

Food: 5

Service: 3

Nice service as always. Thank you!

The filthiest bathroom I have seen and I just traveled back from NYC. My kid said it smells like the subway. Looked and smell liked it hadn't been cleaned in days if not weeks. Do better, management.

Atmosphere: 1

Food: 3

Service: 4

The weekday morning crew are fairly quick and kind if you get there early. After 9am, it will be a long wait. The afternoon crew and especially the weekend crew — Steer clear. The place is dirty with trash everywhere and bathrooms out of toilet paper. They often only have two staff working, and even if you put a mobile order through, you still will wait up to 35 minutes for a drink. I often have to go ask about it at the register even though no staff are there because it’s so egregiously slow.

Atmosphere: 3

Food: 5

Service: 3