Today , I ordered two subs : one UltimateBMT footlong and a 12 - inch ChickenBacon Ranch footlong. I drove away without checking the bag , which is my fault . Once I arrived home , it was very obvious that one sub was much smallerthan the other. The Chicken Bacon Ranchwas approximately 4 inches smaller than the other sub. I drove back to this Subwayon Clover Street . I spoke to a young lady about my sub , asking if I could get it remade correctly . There was a lot of back and forth regarding why the portion wascorrect. Eventually , I'm guessing the manager or location owner walked in and simply told the lady to make the new sandwich. The lady was quite rude ; she and the presumed manager kept mumbling to each other , which I could clearly hear. I will definitely not be making a return , and they have lost a valuable customer. I hope they can provide proper training for the staff at this location and teach them essential customer service skills. At the end of the day , the customer is always right.
Atmosphere: 1
Food: 2
Service: 1
Steve
Great customer service! The store is so clean!
Atmosphere: 5
Food: 5
Service: 5
Adam Lee
Ordered two foot long sandwiches on the app. Arrived after 15 minutes. The row house of shops were on the second floor on top of the parking garage. There was only one staff working and serving a patron when we walked in. After checking out that patron, the only staff had to make sandwiches for another patron waited in line. Then, the staff processed two mobile orders, in which the second one was ours. By the time we received two sandwiches, it passed ten minutes after we walked in. The Footlong Steak & Cheese and the Footlong #16 All-Pro Sweet Onion Teriyaki were made as expected. We wanted to have late lunch in the store, but it was too hot indoors…
Atmosphere: 1
Food: 4
Service: 1
Mario Duran Cruz
Quite clean place and the service is very efficient
Atmosphere: 5
Food: 4
Service: 4
Casey Hale
Poor customer support. This subway failed to update their menu on Doordash, so we ordered items that couldn't be madeThe subway refused to send the remaining food unless we approved a substitute for the sandwich they couldn't make.An alternative wasn't acceptable and we just asked them to remove the one item and send the rest of the order, however they were adamant to not send the order with the driverThe subway only agreed to fix the issue after we called Doordash customer support to report the issue
Service: 1
Diego R
Awful customer service. Vegetables not fresh. Don't waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Elliott Ware
Not my favorite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oven Roasted Turkey & Ham Footlong Regular Sub
Anwar Huq
Friendly environment, neat and clean store
Parking: Plenty of parking available all the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club Footlong Regular Sub
Diana Americano
There is a female team member, who I have witnessed multiple times treat customers with attitude and rudeness. My father in law had asked for extra marinara sauce in his sub, she gave him a look that wasn't very nice and did not put extra but charged for it. She also gave the people behind us the same treatment, I still said thank you and told her to have a nice night, I didn't bother mentioning the extra charge. I understand that people can have an off day, or may be anti-social, they aren't required to be super nice, but this was too much, why treat people rudely if they're being kind and patient? The two other employees I see other days are kind, even if they have a line of customers. Those two employees are the only reason I still go to this location. Plus the next subway is a ways away. I've been to plenty of fast food restaurants and I've never seen any employee treat people this way.
Atmosphere: 3
Food: 5
Service: 3
jhon cardenas
There is a Salvadoran employee, who serves in a very bad way and as a customer that keeps you from going or ordering food there, they should put a stop to this woman who is rude, otherwise the place will go down further every day than it already does.
Friendly employees, fast service. No complaints, difinatley suggest.
Jalindar Mahabare
Staff is friendly and polite... service is fast, I would definitely visit again.
H.R. Choudhury
The service has really gone downhill here. I recently placed an order through the app for pickup. The app showed me that my order was ready so I went to the store and saw a big line to the door. I went to the pickup or "express" area and the lady said my order wasn't ready and that they are busy. They kept making orders for people in line even though I had placed my order 30 mins prior. I had to wait another 15 mins for them to make only half my food; I told them to cancel the other half and give me what they made. They are understaffed and undertrained--one worker had to translate every customer request to the only other worker. I saw two people leave the line in frustration. Subway had sales exceeding projections by nearly $1.4 billion yet can't get the basics right.
Charles Czeznick
Cloverly Subway is clean, no wait time, delicious tuna sub on whole wheat bread, toasted with pepper jack cheese. Yummy!
Today , I ordered two subs : one UltimateBMT footlong and a 12 - inch ChickenBacon Ranch footlong. I drove away without checking the bag , which is my fault . Once I arrived home , it was very obvious that one sub was much smallerthan the other. The Chicken Bacon Ranchwas approximately 4 inches smaller than the other sub. I drove back to this Subwayon Clover Street . I spoke to a young lady about my sub , asking if I could get it remade correctly . There was a lot of back and forth regarding why the portion wascorrect. Eventually , I'm guessing the manager or location owner walked in and simply told the lady to make the new sandwich. The lady was quite rude ; she and the presumed manager kept mumbling to each other , which I could clearly hear.
I will definitely not be making a return , and they have lost a valuable customer. I hope they can provide proper training for the staff at this location and teach them essential customer service skills. At the end of the day , the customer is always right.
Atmosphere: 1
Food: 2
Service: 1
Great customer service! The store is so clean!
Atmosphere: 5
Food: 5
Service: 5
Ordered two foot long sandwiches on the app. Arrived after 15 minutes. The row house of shops were on the second floor on top of the parking garage. There was only one staff working and serving a patron when we walked in. After checking out that patron, the only staff had to make sandwiches for another patron waited in line. Then, the staff processed two mobile orders, in which the second one was ours. By the time we received two sandwiches, it passed ten minutes after we walked in. The Footlong Steak & Cheese and the Footlong #16 All-Pro Sweet Onion Teriyaki were made as expected. We wanted to have late lunch in the store, but it was too hot indoors…
Atmosphere: 1
Food: 4
Service: 1
Quite clean place and the service is very efficient
Atmosphere: 5
Food: 4
Service: 4
Poor customer support. This subway failed to update their menu on Doordash, so we ordered items that couldn't be madeThe subway refused to send the remaining food unless we approved a substitute for the sandwich they couldn't make.An alternative wasn't acceptable and we just asked them to remove the one item and send the rest of the order, however they were adamant to not send the order with the driverThe subway only agreed to fix the issue after we called Doordash customer support to report the issue
Service: 1
Awful customer service. Vegetables not fresh. Don't waste your time here.
Atmosphere: 1
Food: 1
Service: 1
Not my favorite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oven Roasted Turkey & Ham Footlong Regular Sub
Friendly environment, neat and clean store
Parking: Plenty of parking available all the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club Footlong Regular Sub
There is a female team member, who I have witnessed multiple times treat customers with attitude and rudeness. My father in law had asked for extra marinara sauce in his sub, she gave him a look that wasn't very nice and did not put extra but charged for it. She also gave the people behind us the same treatment, I still said thank you and told her to have a nice night, I didn't bother mentioning the extra charge. I understand that people can have an off day, or may be anti-social, they aren't required to be super nice, but this was too much, why treat people rudely if they're being kind and patient? The two other employees I see other days are kind, even if they have a line of customers. Those two employees are the only reason I still go to this location. Plus the next subway is a ways away. I've been to plenty of fast food restaurants and I've never seen any employee treat people this way.
Atmosphere: 3
Food: 5
Service: 3
There is a Salvadoran employee, who serves in a very bad way and as a customer that keeps you from going or ordering food there, they should put a stop to this woman who is rude, otherwise the place will go down further every day than it already does.
Service: 1
Restaurantji Recommends
Good attention to lili villatoro
Friendly employees, fast service. No complaints, difinatley suggest.
Staff is friendly and polite... service is fast, I would definitely visit again.
The service has really gone downhill here. I recently placed an order through the app for pickup. The app showed me that my order was ready so I went to the store and saw a big line to the door. I went to the pickup or "express" area and the lady said my order wasn't ready and that they are busy. They kept making orders for people in line even though I had placed my order 30 mins prior. I had to wait another 15 mins for them to make only half my food; I told them to cancel the other half and give me what they made. They are understaffed and undertrained--one worker had to translate every customer request to the only other worker. I saw two people leave the line in frustration. Subway had sales exceeding projections by nearly $1.4 billion yet can't get the basics right.
Cloverly Subway is clean, no wait time, delicious tuna sub on whole wheat bread, toasted with pepper jack cheese. Yummy!
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