unorganized . if you call they pick up the phone and purposely let you hear them talking in the background and keep it off the hook till you hang up . they forgot the nuggets out the kids meal and then made it seem like it was no big deal that i was driving up and down the street wasting gas cuz they don’t know how to check a bag before handing it to the customer . get it together .
Food: 1
Jakara Gaither
Food is decent but the drink machine is never full. The staff, particularly the managers are extremely rude every time I’ve visited and today will be my last at this location.
Atmosphere: 1
Food: 3
Service: 1
Maati Emanuel
Food is a hit or miss. When its fresh its yummy. I wish they would bring the mushroom burger back!
Food: 3
Service: 4
Cody McDavid
We could have gone on a bad night, but the amount of things that were out of stock/unavailable was frustrating. The soda fountain didn't have any normal drinks, only some of the diet/zero options were available. There was no bbq sauce or ranch sauce for chicken, which was also frustrating. The food we did get was fine, so no real complaints there, just not quite what we were hoping for.
Atmosphere: 3
Food: 3
Service: 3
Laurel Rotter
Do NOT come here! I placed my order over 25 minutes ago & am still stuck in line. There were only 2 cars in front of me when I ordered. I don’t even want the food anymore. This is ridiculously slow.
Joel Haftel
We all know how Wendy’s food is. Better than McDonald’s. However the drive thru here is so bad. I’ve come here, especially late at night and waited 30 minutes to go through it. I’ve also come when they were supposed to be open (and had an order on the app) and no one was there and the lights were all off. You’ll get your food faster by driving to Calverton. Hire some more staff or something.
Atmosphere: 3
Food: 4
Service: 1
Te'Wan Moses
DO NOT come here . The staff are extremely rude , especially the manager who I’m pretty sure has a problem with even looking at Black People for some reason. Kept telling her the name of my order and she looked at me like I was speaking gibberish AS I WAS SHOWING HER THE FULL ORDER I made on my phone with the name of the order included and she still didn’t believe me. Come to find out, the order was directly behind her the entire time and yet she still tried to make it seem like it was my fault. All that trouble for an overpriced burger and fries with a slice of cheese on top. Please go anywhere else if you want decent quality food and service. Also the store looks like the end result of a Six -Man shootout every time I go in there so cleaning doesn’t seem to be on their list of priorities either
Atmosphere: 1
Food: 1
Service: 1
Toxic Shockwave
One of the absolute worst Wendy’s I’ve ever been to in my entire existence.Got there and already had to wait an incredibly long time because they kept messing up the customer’s order in front of me. Then I tell them I’m picking up an order and they act like they didn’t know what I was talking about even AFTER I told them the name for the order and NO ONE on earth has my name. The teenage Spanish girls on staff are incredibly rude and so are the managers. This entire Wendy’s needs to be done over and I’m calling corporate to make sure something gets done about this. Terrible CUSTOMER SERVICE. IF you want sub-par food at the very least….go somewhere else
Atmosphere: 1
Food: 2
Service: 1
Anabelle Jazmin
I come to this wendy's on a weekly trip with my kids but honestly i think it would be the last time coming. a new lady was taking my order infront i had coupons on my wendys app which i believed the girl did not know how to scanned then, she asked for help this is my third encounter with this manager first time was on drive thru, now in the front . she was rude, acts like she did not wanted to help me , we actually stayed inside eating with my kids and noticed she acts like this with black people. it was so upsetting seeing the way she talks to people of color and on top of that she talks to her employee really rude im not sure how she even working with customer service. this lady is so racist i asked an employee for her name and they did not wanted to tell me but one employee say her name is rosa this manager needs to take customer service classes or work in kitchen since she dont want to interact with black people , this is so upsetting knowing my kids once day will interact with disgusting people like this worse manager ever.
Atmosphere: 1
Food: 5
Service: 1
Nick Bailey
Went at midnight after a late shift (they close at 2 am), ordered on the app. It said they were making my order. I arrive at the restaurant and the lights are all off and there's a cone in front of the drive thru. I see a couple people inside doing what looked like construction. Not sure why I was able to order when they were closed or why it said they were open when they clearly weren't. Waste of time. Never got my order.
Everything was fine just that the bathrooms were dirty tables were as well garbage over flowing
Anthony Platts
This location continues to struggle. Got lunch today and my drink wasn't drinkable. Mostly water no lemonade or other flavors. Previous order big bacon classic had no bacon and was put together without care, before that order a combo with chili got home no chili in bag. That's the 3rd strike going to the new Burger King down the street.
Charles Reemsnyder
Good experience during our visit. The food was good and the place was very clean. Service was good also.
Randy Mayo
Ordered in the drive-through they had me go to The mobile order parking when they were only two customers in line, including myself. The other customer got their food left. I sat in the parking lot for 10 minutes, went inside. Saw nobody for a good five minutes when someone finally showed up they called for their manager. The manager came out, and the food was just sitting on the counter, waiting for me the entire time. It was not cold yet, but it wasn’t hot food like I had ordered and was expecting. Additionally, this is the only Wendy’s. I know that does not start their frosty machine when they open. Would highly recommend any other Wendy’s. it also seems that they only change their oil in the fryer about once a month.
unorganized . if you call they pick up the phone and purposely let you hear them talking in the background and keep it off the hook till you hang up . they forgot the nuggets out the kids meal and then made it seem like it was no big deal that i was driving up and down the street wasting gas cuz they don’t know how to check a bag before handing it to the customer . get it together .
Food: 1
Food is decent but the drink machine is never full. The staff, particularly the managers are extremely rude every time I’ve visited and today will be my last at this location.
Atmosphere: 1
Food: 3
Service: 1
Food is a hit or miss. When its fresh its yummy. I wish they would bring the mushroom burger back!
Food: 3
Service: 4
We could have gone on a bad night, but the amount of things that were out of stock/unavailable was frustrating. The soda fountain didn't have any normal drinks, only some of the diet/zero options were available. There was no bbq sauce or ranch sauce for chicken, which was also frustrating. The food we did get was fine, so no real complaints there, just not quite what we were hoping for.
Atmosphere: 3
Food: 3
Service: 3
Do NOT come here! I placed my order over 25 minutes ago & am still stuck in line. There were only 2 cars in front of me when I ordered. I don’t even want the food anymore. This is ridiculously slow.
We all know how Wendy’s food is. Better than McDonald’s. However the drive thru here is so bad. I’ve come here, especially late at night and waited 30 minutes to go through it. I’ve also come when they were supposed to be open (and had an order on the app) and no one was there and the lights were all off. You’ll get your food faster by driving to Calverton. Hire some more staff or something.
Atmosphere: 3
Food: 4
Service: 1
DO NOT come here . The staff are extremely rude , especially the manager who I’m pretty sure has a problem with even looking at Black People for some reason. Kept telling her the name of my order and she looked at me like I was speaking gibberish AS I WAS SHOWING HER THE FULL ORDER I made on my phone with the name of the order included and she still didn’t believe me. Come to find out, the order was directly behind her the entire time and yet she still tried to make it seem like it was my fault. All that trouble for an overpriced burger and fries with a slice of cheese on top. Please go anywhere else if you want decent quality food and service. Also the store looks like the end result of a Six -Man shootout every time I go in there so cleaning doesn’t seem to be on their list of priorities either
Atmosphere: 1
Food: 1
Service: 1
One of the absolute worst Wendy’s I’ve ever been to in my entire existence.Got there and already had to wait an incredibly long time because they kept messing up the customer’s order in front of me. Then I tell them I’m picking up an order and they act like they didn’t know what I was talking about even AFTER I told them the name for the order and NO ONE on earth has my name. The teenage Spanish girls on staff are incredibly rude and so are the managers. This entire Wendy’s needs to be done over and I’m calling corporate to make sure something gets done about this. Terrible CUSTOMER SERVICE. IF you want sub-par food at the very least….go somewhere else
Atmosphere: 1
Food: 2
Service: 1
I come to this wendy's on a weekly trip with my kids but honestly i think it would be the last time coming. a new lady was taking my order infront i had coupons on my wendys app which i believed the girl did not know how to scanned then, she asked for help this is my third encounter with this manager first time was on drive thru, now in the front . she was rude, acts like she did not wanted to help me , we actually stayed inside eating with my kids and noticed she acts like this with black people.
it was so upsetting seeing the way she talks to people of color and on top of that she talks to her employee really rude im not sure how she even working with customer service. this lady is so racist i asked an employee for her name and they did not wanted to tell me but one employee say her name is rosa this manager needs to take customer service classes or work in kitchen since she dont want to interact with black people , this is so upsetting knowing my kids once day will interact with disgusting people like this worse manager ever.
Atmosphere: 1
Food: 5
Service: 1
Went at midnight after a late shift (they close at 2 am), ordered on the app. It said they were making my order. I arrive at the restaurant and the lights are all off and there's a cone in front of the drive thru. I see a couple people inside doing what looked like construction. Not sure why I was able to order when they were closed or why it said they were open when they clearly weren't. Waste of time. Never got my order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The kids like to eat here once in a while.
Everything was fine just that the bathrooms were dirty tables were as well garbage over flowing
This location continues to struggle. Got lunch today and my drink wasn't drinkable. Mostly water no lemonade or other flavors. Previous order big bacon classic had no bacon and was put together without care, before that order a combo with chili got home no chili in bag. That's the 3rd strike going to the new Burger King down the street.
Good experience during our visit. The food was good and the place was very clean. Service was good also.
Ordered in the drive-through they had me go to The mobile order parking when they were only two customers in line, including myself. The other customer got their food left. I sat in the parking lot for 10 minutes, went inside. Saw nobody for a good five minutes when someone finally showed up they called for their manager. The manager came out, and the food was just sitting on the counter, waiting for me the entire time. It was not cold yet, but it wasn’t hot food like I had ordered and was expecting. Additionally, this is the only Wendy’s. I know that does not start their frosty machine when they open. Would highly recommend any other Wendy’s. it also seems that they only change their oil in the fryer about once a month.
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