Worst customer service experience ever! I placed my order online without any issues. 20 minutes past their estimated timeframe go by and still no pizza. So I call asking for an update, I get told that their system says my order is a carryout. I let them know I have a receipt that shows its delivery with a paid delivery fee and tip, as well as the time frame. They said this happens all the time in their system and they will send it over. 30 more minutes go by and I’m delivered a single pizza. I let the driver know i ordered 3 pizzas, wings and breadsticks. He tells me to call, so I call. The manager tells me they made a mistake and sent someone else’s order. Blamed me, and said I put the wrong address in. That the numbers were in the 77s. No house exists on my street with those numbers. I tell him I have the receipt. My correct address is on it. My address is on the account. I’m just trying to feed my family and I ordered 2 hours ago. Manager keeps blaming me, telling me it’s my fault and there’s nothing they will do. They will refund me but not send food to my house. It is now past dinner time, past bedtime. I have hungry kids and am left feeling awful. It’s literally just pizza. You would think as an owner you would take ownership of a mistake and fix it. Show some integrity, right?! Nope. Blame the customer multiple times. Avoid the situation and create a bad reputation. What’s worse is they refunded the full amount, so the delivery driver. His staff didn’t get paid the tip. I never asked for a refund, just the dang pizza to feed my kids.
Atmosphere: 1
Food: 1
Service: 1
Jeremiah Schaming
Sadly Quality and service has gone down over time…
Atmosphere: 4
Food: 3
Service: 4
Francesco Palermo
How is this “original crust”? I keep getting flat pizza. The pizza is tough and dry, almost cardboard-like. It tastes like a frozen pizza that was thrown in an oven and left to dry. It never used to be this way. The quality of Papa John’s has gone down recently, and here is the proof. So much for “Better Ingredients, Better Pizza”.
Atmosphere: 4
Food: 1
Service: 4
Richard Mulvey
It was alright. I like Domino's Pizza better. The Medium New Yorker really didn't taste anything remotely like an authentic Brooklyn pie.
Atmosphere: 1
Food: 2
Service: 4
Susan Lloyd
Love PJ'S Washington Capitals special. We ordered the 6 cheese pizza and added mushrooms and black olives. DELISH.
Laura Carrasco
Ordered 2 shakaronies and we got 2 cheese pizzas. I only figured it out until I got home. My kids were hungry so they just ate it like that.
Meander09365210444
Ordered a simple pizza +other food for delivery at 5:01pm. Time for delivery should be 30 min, but after 40 min and no status update on the website moving forward, I called. Waited 10min until manger came on. Was told that Door Dash hasnt shown up to deliver my order. DoorDash?? Really? Bad sign of a failing business if you have to subcontract deliveries. I made sure I was very pleasant, but the Manager was extremely rude and said nothing he can do, they didnt have any delivery persons available at the moment (?). He then went to look for my order and I heard him call out" hey, someone needs to make this dudes food", followed by "hold on a sec". I waited another 4min on hold and knew right away something was up, so I placed my order with Dominos while on hold. I just let my phone sit there on hold for about 15+ minutes while I was working and when he came back on and said "Papajohns, this is manger ___". After I said I was still waiting for his answer on my order, he growned and simply hung up not wanting to hear my complaint. I got my Dominos pizza 2 minutes later 20min order time and at less price +tip). At 3 hours and 15 minutes (8:16pm ) a door dash man arrived. I refused delivery. What a waste, they were very good a year ago, but the workers, managers and owners REALLY could care less.. I also had to go online and refute the charge on my CC, since they refused to removed the charge.. what a joke.
Zeeshan Shaikh
Found a sharp melted plastic piece. It was small and had a point. It seemed like some type of melted plastic from perhaps the pans. It was in my bite around the crust area. Definitely dangerous for anyone, but especially for little ones.
Atmosphere: 1
Food: 1
Service: 1
Seth Gadaire
Fast and friendly staff. Very helpful and answered all my questions
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Medium Original Crust, Parmesan Breadsticks, The Works
The Washing John Wesley (SoftWashingService)
Clean and Tasteful: the food is good as always with Papa John’s but this location has good quality people in company.
Of the last half-dozen times I've gone, the order is wrong 50% of the time and the remakes are less than desirable. Shown in photo is the latest attempted remake after putting cheese on the first one accidentally - this second one has no sauce and the wrong toppings.. Not worth the headache, time, or money. The staff need better training and management, and we certainly won't be going back. But hey, we have MOD, Domino's, and Cryptic Pizza in the area! ?
Atmosphere: 1
Food: 1
Service: 1
Alexander Simmons
I had a issue with my carryout order when I came to pick it up. My order wasn’t there. I showed the girl on my app that it was placed at this location and it said it was ready. We came to realize that the delivery driver who was working accidentally took my carryout order instead of their delivery so my order wasn’t at the store. I asked to speak to the manager and the young lady said she was the manager and she was so polite even though I expressed my frustration onto her I felt bad for taking it out on her as I saw she was by herself and busy. I can’t remember her name but it was during the afternoon on 11/1 and she had red hair. She went out of her Way to make sure my order would be made again correctly, she apologized more times I can remember and after seeing that she actually cared about my issue and didn’t give an attitude like other fast food places do she calmed me down and i was extremely happy with the outcome at the end. Very good service from her. I went back a couple hours later to apologize and she smiled and said it was her mistake and she understood why I was upset. I tried to give her a $20 tip but she denied and said she couldn’t accept my tip due to the issue being her fault and didn’t want to take it but i insisted and left it on the counter. after all I was the one who gave her a hard time over a minor mistake. mistakes happen especially in food service and I’m very sorry again to the young lady that was there. I’m hoping she will see this. Thank you!
Atmosphere: 5
Food: 5
Service: 5
john “Jonnieboi86” s
I love this pj's i would totally go again courtney waa superhelpful.
Atmosphere: 5
Food: 5
Service: 5
Amanda Grah
Got the wrong pizza. Big surprise.
Atmosphere: 1
Food: 1
Service: 1
FoRa Vex
2 out of the 3 pizzas were ok however 1 of the pizzas was not cooked all the way and it was so cheesy it was not even enjoyable to eat. Call was made to advise and the manager never once apologized for the inconvenience also went on to say they are not able to change the temperature of the oven and advised he could cook it well done. Wait what!!! Well done??? Just cook it normal not that difficult. I’ll take by business elsewhere thank you but no thank you! Darn wish I would have taken a picture of how disgusting it looked. Papa Johns used to be one of my favorites it’s a thumbs down for me at the Solomon’s Maryland location????
Worst customer service experience ever!
I placed my order online without any issues. 20 minutes past their estimated timeframe go by and still no pizza. So I call asking for an update, I get told that their system says my order is a carryout. I let them know I have a receipt that shows its delivery with a paid delivery fee and tip, as well as the time frame. They said this happens all the time in their system and they will send it over. 30 more minutes go by and I’m delivered a single pizza. I let the driver know i ordered 3 pizzas, wings and breadsticks. He tells me to call, so I call. The manager tells me they made a mistake and sent someone else’s order. Blamed me, and said I put the wrong address in. That the numbers were in the 77s. No house exists on my street with those numbers. I tell him I have the receipt. My correct address is on it. My address is on the account. I’m just trying to feed my family and I ordered 2 hours ago. Manager keeps blaming me, telling me it’s my fault and there’s nothing they will do. They will refund me but not send food to my house. It is now past dinner time, past bedtime. I have hungry kids and am left feeling awful. It’s literally just pizza. You would think as an owner you would take ownership of a mistake and fix it. Show some integrity, right?! Nope. Blame the customer multiple times. Avoid the situation and create a bad reputation. What’s worse is they refunded the full amount, so the delivery driver. His staff didn’t get paid the tip. I never asked for a refund, just the dang pizza to feed my kids.
Atmosphere: 1
Food: 1
Service: 1
Sadly Quality and service has gone down over time…
Atmosphere: 4
Food: 3
Service: 4
How is this “original crust”? I keep getting flat pizza. The pizza is tough and dry, almost cardboard-like. It tastes like a frozen pizza that was thrown in an oven and left to dry. It never used to be this way. The quality of Papa John’s has gone down recently, and here is the proof. So much for “Better Ingredients, Better Pizza”.
Atmosphere: 4
Food: 1
Service: 4
It was alright. I like Domino's Pizza better.
The Medium New Yorker really didn't taste anything remotely like an authentic Brooklyn pie.
Atmosphere: 1
Food: 2
Service: 4
Love PJ'S Washington Capitals special.
We ordered the 6 cheese pizza and added mushrooms and black olives. DELISH.
Ordered 2 shakaronies and we got 2 cheese pizzas. I only figured it out until I got home. My kids were hungry so they just ate it like that.
Ordered a simple pizza +other food for delivery at 5:01pm. Time for delivery should be 30 min, but after 40 min and no status update on the website moving forward, I called. Waited 10min until manger came on. Was told that Door Dash hasnt shown up to deliver my order. DoorDash?? Really? Bad sign of a failing business if you have to subcontract deliveries. I made sure I was very pleasant, but the Manager was extremely rude and said nothing he can do, they didnt have any delivery persons available at the moment (?). He then went to look for my order and I heard him call out" hey, someone needs to make this dudes food", followed by "hold on a sec". I waited another 4min on hold and knew right away something was up, so I placed my order with Dominos while on hold. I just let my phone sit there on hold for about 15+ minutes while I was working and when he came back on and said "Papajohns, this is manger ___". After I said I was still waiting for his answer on my order, he growned and simply hung up not wanting to hear my complaint. I got my Dominos pizza 2 minutes later 20min order time and at less price +tip). At 3 hours and 15 minutes (8:16pm ) a door dash man arrived. I refused delivery. What a waste, they were very good a year ago, but the workers, managers and owners REALLY could care less.. I also had to go online and refute the charge on my CC, since they refused to removed the charge.. what a joke.
Found a sharp melted plastic piece. It was small and had a point. It seemed like some type of melted plastic from perhaps the pans. It was in my bite around the crust area. Definitely dangerous for anyone, but especially for little ones.
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly staff. Very helpful and answered all my questions
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Medium Original Crust, Parmesan Breadsticks, The Works
Clean and Tasteful: the food is good as always with Papa John’s but this location has good quality people in company.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Of the last half-dozen times I've gone, the order is wrong 50% of the time and the remakes are less than desirable. Shown in photo is the latest attempted remake after putting cheese on the first one accidentally - this second one has no sauce and the wrong toppings.. Not worth the headache, time, or money. The staff need better training and management, and we certainly won't be going back. But hey, we have MOD, Domino's, and Cryptic Pizza in the area! ?
Atmosphere: 1
Food: 1
Service: 1
I had a issue with my carryout order when I came to pick it up. My order wasn’t there. I showed the girl on my app that it was placed at this location and it said it was ready. We came to realize that the delivery driver who was working accidentally took my carryout order instead of their delivery so my order wasn’t at the store. I asked to speak to the manager and the young lady said she was the manager and she was so polite even though I expressed my frustration onto her I felt bad for taking it out on her as I saw she was by herself and busy. I can’t remember her name but it was during the afternoon on 11/1 and she had red hair. She went out of her Way to make sure my order would be made again correctly, she apologized more times I can remember and after seeing that she actually cared about my issue and didn’t give an attitude like other fast food places do she calmed me down and i was extremely happy with the outcome at the end. Very good service from her. I went back a couple hours later to apologize and she smiled and said it was her mistake and she understood why I was upset. I tried to give her a $20 tip but she denied and said she couldn’t accept my tip due to the issue being her fault and didn’t want to take it but i insisted and left it on the counter. after all I was the one who gave her a hard time over a minor mistake. mistakes happen especially in food service and I’m very sorry again to the young lady that was there. I’m hoping she will see this. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I love this pj's i would totally go again courtney waa superhelpful.
Atmosphere: 5
Food: 5
Service: 5
Got the wrong pizza. Big surprise.
Atmosphere: 1
Food: 1
Service: 1
2 out of the 3 pizzas were ok however 1 of the pizzas was not cooked all the way and it was so cheesy it was not even enjoyable to eat. Call was made to advise and the manager never once apologized for the inconvenience also went on to say they are not able to change the temperature of the oven and advised he could cook it well done. Wait what!!! Well done??? Just cook it normal not that difficult. I’ll take by business elsewhere thank you but no thank you! Darn wish I would have taken a picture of how disgusting it looked. Papa Johns used to be one of my favorites it’s a thumbs down for me at the Solomon’s Maryland location????
Atmosphere: 1
Food: 1
Service: 1
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