Really nice young man who assisted me. 8:50pm thank you!
Tsion
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
Nadya
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
Tsion Boke
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
Razak Ouro Djeri
Need more improvement on customer service.
Mike Clarke
Worst franchise ever! Always running out of ice cream...especially Chocolate chip...just poor service and stock. Get rid of the Baskin-Robbins title and just sell donuts!
Jasmine Corrin
This is a dangerous location while you’re pulling up through the drive-through they have individual customers next to your car ordering through the drive-through without vehicles make sure you have your protective measures in case somebody tries to steal or rob you. I am a delivery driver. There have been a lot of shootings in the DMV area stay safe.
Veronika Amrani
It’s looks like 5 year old make it.
Sia Fay
Sometimes you just need ice cream to make all things better. It's great medicine
I was there 10 minutes before closing and I wasn't able to get service...
Gabe Thompson
Here's a list of reasons I gave a one star:
RebecKay Lizabeth
I went to the store to order a unicorn cake for my daughters birthday. I asked the store clerk if there were any unicorn cakes as I had showed her from my phone. I looked in their book to choose a cake. I chose cake number B-29. It was the unicorn cake, I discussed with the store clerk that I wanted to add pink to the flowers on the unicorn. She said it could be done. I filled out the order form with my selections and added a note “add pink color†which would be interpreted as we verbally discussed (pink color to the flowers along with the colors that were shown in the book). I paid $50 for the round 9 inch cake and was on my way...
Val Perkins
Slow but ice cream good
Sylvia Knight
Ordered a “brownie sundae†with hot fudge, through delivery services, but they forgot the brownie and the hot fudge. What is this?! Lol smh
Really nice young man who assisted me. 8:50pm thank you!
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
Need more improvement on customer service.
Worst franchise ever! Always running out of ice cream...especially Chocolate chip...just poor service and stock. Get rid of the Baskin-Robbins title and just sell donuts!
This is a dangerous location while you’re pulling up through the drive-through they have individual customers next to your car ordering through the drive-through without vehicles make sure you have your protective measures in case somebody tries to steal or rob you. I am a delivery driver. There have been a lot of shootings in the DMV area stay safe.
It’s looks like 5 year old make it.
Sometimes you just need ice cream to make all things better. It's great medicine
Slow but ice cream good
Restaurantji Recommends
I was there 10 minutes before closing and I wasn't able to get service...
Here's a list of reasons I gave a one star:
I went to the store to order a unicorn cake for my daughters birthday. I asked the store clerk if there were any unicorn cakes as I had showed her from my phone. I looked in their book to choose a cake. I chose cake number B-29. It was the unicorn cake, I discussed with the store clerk that I wanted to add pink to the flowers on the unicorn. She said it could be done. I filled out the order form with my selections and added a note “add pink color†which would be interpreted as we verbally discussed (pink color to the flowers along with the colors that were shown in the book). I paid $50 for the round 9 inch cake and was on my way...
Slow but ice cream good
Ordered a “brownie sundae†with hot fudge, through delivery services, but they forgot the brownie and the hot fudge. What is this?! Lol smh
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