Worst place with bad customer service and management.
Jonea Prince
I visited this location yesterday for my daughter’s birthday and shortly regretted going shortly after. When we got to the location the front desk rep (Alex) seemed so uninterested in helping the customer. Once we purchased the play card , my guest and I literally walked the entire floor to find seating and mostly all the tables were not clean. I had to pull out my own wipes to clean the tables. After we seat I went to order some food , I wanted a particular flavor wing that was on the menu but learned they didn’t have that flavor. I wanted a salad and noticed that the salad bar didn’t have salad and had to ask for the salad bar to be replenished. When I got our food we literally had to walk in the kitchen to get the food. The metal plate was so hot ! We never had to get our own food from the kitchen at any other location. When the food got to the table the food was luck warm the French fries from the sampler were cold with burnt ends. I asked for another order of fries but learned that they had o my been warmed up in the microwave. There were no to go boxes for any left overs we had (I spent at least $150 on food)! After while my daughter had to use the bathroom. The bathrooms were not cleaned , every toilet had urine in it AND THERE WAS NOT SOAP , PAPER TOWELS AND THE ELECTRIC HAND DRYER WAS BROKEN! How are staff washing and drying their hands after using the restroom. Totally wished I knew before we order food! I mentioned it to the manager and she said ( yeah I know). Afterward I purchased socks for my 2 kids to jump the trampoline and additional $24 on top of already spend $150 on food. It took 30 mins after the sick purchase for my kids to jump once the kids ran out to play games again and the returned to the trampoline being closed again! Upon departure my kids wanted to cash in their tickets and wanted a specific toy that was displayed and sure enough that toy was NOT available. This location is dirty , the workers don’t care and I’m very disappointed at the lack of concern ! Takoma do better.
George Dwyer
Would be better if there were actual old school arcade games, or any sort of games that didn't spit out tickets-for-junk.
Pizza is not recommended at any Chuck E. Cheese.
Carlos Barillas
Great place for the kids to enjoy, just one suggestion make one card for all the games and trampoline please Is frustrating to buy to different card just to play in the same place.
Niraj Ray
Laid back, not crowded and my little one had a blast.
Jessica Hortman
We had a great time here!! The staff was amazing and very helpful!
Atmosphere: 5
Food: 5
Service: 5
Shaurenza Jimenez
I am so glad I called and was able to speak to Harry today! He patiently and thoroughly informed me about all of the packages that Chuck E. Cheese’s has to offer. He was very personable and got me excited to purchase a year long unlimited plan for my daughter’s birthday conveniently online. Can’t wait to celebrate, thanks again Harry!
Halimah Booth
If I could give this place zero stars, I would. The service was terrible, many of the games didn't work and/or were SUPER outdated, and both the technical manager and the store manager were beyond rude. On top of all that, the staff didn't follow the protocol to safeguard the children by stamping their hands when they enter OR checking the stamp when they head out. That's one of Chuck E. Cheese's best qualities. You feel more comfortable letting your children run around and explore, but this location couldn't care less. Don't bother with this one. Go to the one on Nicholas Ave.
Atmosphere: 1
Service: 1
Brian Copeland
Great spot for your child to my daughter know the ends and out at 1 years old
Atmosphere: 5
Food: 5
Service: 5
Victor Udoewa
They charge you for a cup of water. And there monthly pass is more expensive than paying one time if you don’t plan on returning yet they still try to sell you on it (and then tell you you have to do it online).
There was a significant delay at the entrance due to only one staff member handling guest check-ins. It took quite some time before another team member stepped in to assist. When I asked for help and clarification, the staff member at the entrance appeared visibly irritated, which was disappointing.
More broadly, we found most of the staff to be disengaged and unfriendly, which negatively impacted our experience.
Most importantly, there was a serious lapse in security when we exited — no one checked the stamps, and there was no verification to ensure that children were leaving with the correct adults. This lack of oversight is not only concerning but potentially dangerous.
Atmosphere: 4
Food: 4
Service: 1
Cherie Richards
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Cotton Candy, Regular Wings
Alex Olivo
Staff is always on point. Games are in good working order and the place is very clean.
Worst place with bad customer service and management.
I visited this location yesterday for my daughter’s birthday and shortly regretted going shortly after. When we got to the location the front desk rep (Alex) seemed so uninterested in helping the customer. Once we purchased the play card , my guest and I literally walked the entire floor to find seating and mostly all the tables were not clean. I had to pull out my own wipes to clean the tables. After we seat I went to order some food , I wanted a particular flavor wing that was on the menu but learned they didn’t have that flavor. I wanted a salad and noticed that the salad bar didn’t have salad and had to ask for the salad bar to be replenished. When I got our food we literally had to walk in the kitchen to get the food. The metal plate was so hot ! We never had to get our own food from the kitchen at any other location. When the food got to the table the food was luck warm the French fries from the sampler were cold with burnt ends. I asked for another order of fries but learned that they had o my been warmed up in the microwave. There were no to go boxes for any left overs we had (I spent at least $150 on food)! After while my daughter had to use the bathroom. The bathrooms were not cleaned , every toilet had urine in it AND THERE WAS NOT SOAP , PAPER TOWELS AND THE ELECTRIC HAND DRYER WAS BROKEN! How are staff washing and drying their hands after using the restroom. Totally wished I knew before we order food! I mentioned it to the manager and she said ( yeah I know). Afterward I purchased socks for my 2 kids to jump the trampoline and additional $24 on top of already spend $150 on food. It took 30 mins after the sick purchase for my kids to jump once the kids ran out to play games again and the returned to the trampoline being closed again! Upon departure my kids wanted to cash in their tickets and wanted a specific toy that was displayed and sure enough that toy was NOT available. This location is dirty , the workers don’t care and I’m very disappointed at the lack of concern ! Takoma do better.
Would be better if there were actual old school arcade games, or any sort of games that didn't spit out tickets-for-junk.
Pizza is not recommended at any Chuck E. Cheese.
Great place for the kids to enjoy, just one suggestion make one card for all the games and trampoline please
Is frustrating to buy to different card just to play in the same place.
Laid back, not crowded and my little one had a blast.
We had a great time here!! The staff was amazing and very helpful!
Atmosphere: 5
Food: 5
Service: 5
I am so glad I called and was able to speak to Harry today! He patiently and thoroughly informed me about all of the packages that Chuck E. Cheese’s has to offer. He was very personable and got me excited to purchase a year long unlimited plan for my daughter’s birthday conveniently online. Can’t wait to celebrate, thanks again Harry!
If I could give this place zero stars, I would. The service was terrible, many of the games didn't work and/or were SUPER outdated, and both the technical manager and the store manager were beyond rude. On top of all that, the staff didn't follow the protocol to safeguard the children by stamping their hands when they enter OR checking the stamp when they head out. That's one of Chuck E. Cheese's best qualities. You feel more comfortable letting your children run around and explore, but this location couldn't care less. Don't bother with this one. Go to the one on Nicholas Ave.
Atmosphere: 1
Service: 1
Great spot for your child to my daughter know the ends and out at 1 years old
Atmosphere: 5
Food: 5
Service: 5
They charge you for a cup of water. And there monthly pass is more expensive than paying one time if you don’t plan on returning yet they still try to sell you on it (and then tell you you have to do it online).
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
There was a significant delay at the entrance due to only one staff member handling guest check-ins. It took quite some time before another team member stepped in to assist. When I asked for help and clarification, the staff member at the entrance appeared visibly irritated, which was disappointing.
More broadly, we found most of the staff to be disengaged and unfriendly, which negatively impacted our experience.
Most importantly, there was a serious lapse in security when we exited — no one checked the stamps, and there was no verification to ensure that children were leaving with the correct adults. This lack of oversight is not only concerning but potentially dangerous.
Atmosphere: 4
Food: 4
Service: 1
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Accessible
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Cotton Candy, Regular Wings
Staff is always on point. Games are in good working order and the place is very clean.
Atmosphere: 5
Food: 5
Service: 5
Cool place
It was good
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