It's okay, but the best Pizza Hut is the springfied Virginia St. They still have their old recipe.
Amarok Demon
The worst service you will experience, she says her name is Michelle but i don't even know it is her real name, she lacks basic communication skils, i am ordering from the same area where the store is located and she calls the area is shady, people are completely rude and untrained.
Warrior Saint
Horrible service you will ever get, they won't even talk properly to you, and I have pizza hot makes it compulsory to get delivered from this place not from other pizza huts near by. Either shut down this crappy place or change your employees
sai hitesh
I literally hate Pizza hut won't shut down these kind of cringe store even with bad rating and reviews and make it compulsory to only be able to order from this store
R. H.
I've been going to this location for a while now, and I've had nothing but great experiences! I've ordered through UberEats as well as takeout and my orders were perfect each and every time. For the times that I have ordered take out I received excellent customer service. One night I got into a car accident in route to pick up my pizza and by the time I got to the store they were closed. I explained the situation to them, and they allowed me to still get my pizza which was actually still hot. During my last experience I ordered online for pick up and was unsure if my order was received because I didn't have a confirmation email and I went into the store to check to see if everything went through and I was VERY surprised that not only did it go through, but it was ready! And the young lady I dealt with was very pleasant and helpful in making sure that I had my complete order, including my sauces. This IS my go-to Pizza Hut location and I appreciate the professionalism and efficiency that I experience with them.
Shaka A Harrington
The food was great and I like the way they show the food to you before they give it to you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
Danyelle McMillan
The pizza I got was decent. You definitely have to eat it while it’s hot because the next day it wasn’t as enjoyable. Would I go back to this location… probably not. But if you need last minute pizza it’s worth trying. Everything is behind a glass wall so order via phone or online.
A Disappointing Experience at Pizza Hut: A Call for Improvement
As a long-time patron of various dining establishments, I feel compelled to share my recent experience at the local Pizza Hut on Friday, August 23rd. It is with great regret that I must report a series of unfortunate events that severely undermined what should have been a simple, enjoyable meal.
Upon entering the establishment, I was immediately struck by the apparent lack of adherence to basic hygiene standards. The staff uniforms were in a state of disrepair that suggested a disregard for cleanliness and professionalism. This initial observation set a concerning tone for the rest of my visit.
The interaction with the staff, particularly a younger-appearing employee, was deeply troubling. The level of discourtesy displayed was not only unexpected but entirely unacceptable in any customer service setting. When I attempted to address this issue with the manager on duty, I was met with a similar lack of professionalism. This systemic breakdown in customer relations is indicative of deeper organizational issues that require immediate attention.
It is disheartening to consider the impact such behavior may have on the franchise owner. In today's competitive market, customer service is often the differentiating factor between success and failure. The staff's apparent lack of training or commitment to service excellence is a significant liability for the business.
To compound these issues, the primary product - the pizza itself - was prepared incorrectly. In a specialized establishment such as Pizza Hut, one expects a certain level of expertise in their core offering. The failure to meet this basic expectation was, frankly, the final straw in a series of disappointments.
As a consumer and a member of this community, I cannot in good conscience recommend this location to others. More importantly, I implore the management and ownership to take decisive action. Implement comprehensive training programs, enforce higher standards of personal presentation, and cultivate a culture of respect and service.
It is my sincere hope that this feedback will be received in the constructive spirit in which it is offered. Our community deserves better, and I believe with the right changes, this establishment has the potential to meet those expectations. Until such improvements are made, however, I regret that I will need to take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
L S
I don’t know if it’s because I haven’t had Pizza Hut in years, but this pan pizza taste like freezer pizza. Pepperonis taste like burnt crust. Only thing was good was the crust on the pizza.
Atmosphere: 5
Food: 1
Service: 5
Dereke W Jones
Called in order for 2 Tavern pepperoni pizza be ready 18min arrived in 20min had to wait additional 15min they only made 1 n the pizza was horrible never buy anything n a neighborhood run by
Atmosphere: 3
Food: 1
Service: 2
Nic
PIZZA HUT ON IVERSON STREET. SHAY WAS EXCEPTIONAL AND HAS OUTSTANDING CUSTOMER SERVICE?‼️‼️‼️SHAY WAS VERY PATIENCE AND KIND?‼️‼️‼️SHAY SHOULD BE A SUPERVISOR‼️‼️‼️WE DEFINITELY ? NEED MUCH MORE PEOPLE LIKE SHAY‼️‼️‼️
It's okay, but the best Pizza Hut is the springfied Virginia St. They still have their old recipe.
The worst service you will experience, she says her name is Michelle but i don't even know it is her real name, she lacks basic communication skils, i am ordering from the same area where the store is located and she calls the area is shady, people are completely rude and untrained.
Horrible service you will ever get, they won't even talk properly to you, and I have pizza hot makes it compulsory to get delivered from this place not from other pizza huts near by. Either shut down this crappy place or change your employees
I literally hate Pizza hut won't shut down these kind of cringe store even with bad rating and reviews and make it compulsory to only be able to order from this store
I've been going to this location for a while now, and I've had nothing but great experiences! I've ordered through UberEats as well as takeout and my orders were perfect each and every time. For the times that I have ordered take out I received excellent customer service. One night I got into a car accident in route to pick up my pizza and by the time I got to the store they were closed. I explained the situation to them, and they allowed me to still get my pizza which was actually still hot. During my last experience I ordered online for pick up and was unsure if my order was received because I didn't have a confirmation email and I went into the store to check to see if everything went through and I was VERY surprised that not only did it go through, but it was ready! And the young lady I dealt with was very pleasant and helpful in making sure that I had my complete order, including my sauces. This IS my go-to Pizza Hut location and I appreciate the professionalism and efficiency that I experience with them.
The food was great and I like the way they show the food to you before they give it to you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pan Pizza
The pizza I got was decent. You definitely have to eat it while it’s hot because the next day it wasn’t as enjoyable. Would I go back to this location… probably not. But if you need last minute pizza it’s worth trying. Everything is behind a glass wall so order via phone or online.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Cheese Pizza, Boneless Lemon Pepper Chicken Nuggets
Tee Tee was soo nice and helpful. Smile the entire time we interact.
Atmosphere: 4
Food: 5
Service: 5
Kid-friendliness: Lovely customer service. shoutout
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Pizza, Pepperoni Pizza
Very delicious ? that pizza ? we love it ?❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A Disappointing Experience at Pizza Hut: A Call for Improvement
As a long-time patron of various dining establishments, I feel compelled to share my recent experience at the local Pizza Hut on Friday, August 23rd. It is with great regret that I must report a series of unfortunate events that severely undermined what should have been a simple, enjoyable meal.
Upon entering the establishment, I was immediately struck by the apparent lack of adherence to basic hygiene standards. The staff uniforms were in a state of disrepair that suggested a disregard for cleanliness and professionalism. This initial observation set a concerning tone for the rest of my visit.
The interaction with the staff, particularly a younger-appearing employee, was deeply troubling. The level of discourtesy displayed was not only unexpected but entirely unacceptable in any customer service setting. When I attempted to address this issue with the manager on duty, I was met with a similar lack of professionalism. This systemic breakdown in customer relations is indicative of deeper organizational issues that require immediate attention.
It is disheartening to consider the impact such behavior may have on the franchise owner. In today's competitive market, customer service is often the differentiating factor between success and failure. The staff's apparent lack of training or commitment to service excellence is a significant liability for the business.
To compound these issues, the primary product - the pizza itself - was prepared incorrectly. In a specialized establishment such as Pizza Hut, one expects a certain level of expertise in their core offering. The failure to meet this basic expectation was, frankly, the final straw in a series of disappointments.
As a consumer and a member of this community, I cannot in good conscience recommend this location to others. More importantly, I implore the management and ownership to take decisive action. Implement comprehensive training programs, enforce higher standards of personal presentation, and cultivate a culture of respect and service.
It is my sincere hope that this feedback will be received in the constructive spirit in which it is offered. Our community deserves better, and I believe with the right changes, this establishment has the potential to meet those expectations. Until such improvements are made, however, I regret that I will need to take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I don’t know if it’s because I haven’t had Pizza Hut in years, but this pan pizza taste like freezer pizza. Pepperonis taste like burnt crust. Only thing was good was the crust on the pizza.
Atmosphere: 5
Food: 1
Service: 5
Called in order for 2 Tavern pepperoni pizza be ready 18min arrived in 20min had to wait additional 15min they only made 1 n the pizza was horrible never buy anything n a neighborhood run by
Atmosphere: 3
Food: 1
Service: 2
PIZZA HUT ON IVERSON STREET. SHAY WAS EXCEPTIONAL AND HAS OUTSTANDING CUSTOMER SERVICE?‼️‼️‼️SHAY WAS VERY PATIENCE AND KIND?‼️‼️‼️SHAY SHOULD BE A SUPERVISOR‼️‼️‼️WE DEFINITELY ? NEED MUCH MORE PEOPLE LIKE SHAY‼️‼️‼️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Breadsticks, Traditional Wings, Cheese Sticks, Cheese Pizza, Cheesy Mushroom Pizza, Marinara, Ultimate Chocolate Chip Cookie, Boneless Lemon Pepper Chicken Nuggets, Oven-Baked Veggie Pasta, Supreme Pizza, Chicken Wings
The Staff Shay Short Cut Hair Light Complexion Was Very Rude And Demanding With Her Service No Stars Is Honored
Vegetarian options: I could continue unless I had click on this option
Atmosphere: 1
Food: 1
Service: 1
Loading...