Older cashier told me they were out of avocado so I ordered another menu item. While I was waiting I noticed the cook making avocado toast for the drive thru. I mentioned it to the cashier and she said sorry my register says we are out but didn’t offer to fulfill my original order. Then she proceeds to tell the next customer to put his money away this ones on the house. And to make matters worse, the next customer that walked in ordered avocado toast and she collected their order.
Atmosphere: 1
Food: 5
Service: 1
Joe Darden
Great location.Service is fast and friendly.True to brand.
Atmosphere: 3
Service: 5
Hamster Pacch
I don't know why but everytime I've gone and the one employee that looks like Post Malone has made our drinks they genuinely just taste like water. We often order drinks with flavored sweeteners and have no issues when the other employees have made them. We've I'm often ordered the same exact drinks a few days out of the week and his just don't taste the way they should. I'm sure he's a great guy but it just makes me not want to risk it and go somewhere else.
Food: 1
Marcio Santos
Outstanding place. The best of the entire State of Maryland. It doesn't matter the time I come in. Either very early or late, the entire staff is very professional and they make us to fill at home.
Atmosphere: 5
Food: 5
Service: 5
nicpyl
Always good coffee, donuts are fresh and they have a great selection of breakfast food too.
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
Anthony Ambuul
Worked with Angelica and she was totally awesome! Fantastic service, extremely helpful patient and friendly. An absolute stellar addition to the atmosphere at this Dunkin location. Do whatever it takes to keep her, but she definitely has a bright future ahead!
Atmosphere: 5
Food: 5
Service: 5
John E.
Order was wrong after multiple returns, food was cold and undercooked. This seems to be reoccurring with Dunkin
Atmosphere: 4
Food: 2
Service: 4
Jen B
Imagine going to a place that is known for selling donuts, but rarely do they have donuts and rather than being able to give them your order, you have to take time to see what they do and don't have, every single time. I fully understand that some locations have their donuts shipped in rather than made in store, but one think after months of people being frustrated about their supply (lack of) that they may make some changes to what they have on hand. The staff is rude/ half asleep most of the time. They get our orders wrong all the time and even after reading back our order and taking payment, they still forget items in our orders. Unfortunately, they're the only donut/coffee shop in the area.
Food: 2
Service: 2
Gerard Oakley
The Thurmont location made my iced coffee perfectly and they are super friendly.
Joseph Herche
The afternoon crew is lacking BIG time... drive up to order and list what I want after being greeted. She then says sorry I wasn't listening. After driving up to the window and looked at the receipt, they missed some items.After getting the doughnuts, and looking into the bag, the doughnuts were thrown in upside down and frosting was all over the bag, not on the doughnuts....After paying for the item they missed (avocado toast) and waited a while to get it, they said they were out of the spread....After waiting for the refund they said they did have the spread they were just looking in the wrong spot.They gave me the toast afterwards.....
The afternoon crew is lacking BIG time... drive up to order and list what I want after being greeted. She then says sorry I wasn't listening. After driving up to the window and looked at the receipt, they missed some items.After getting the doughnuts, and looking into the bag, the doughnuts were thrown in upside down and frosting was all over the bag, not on the doughnuts....After paying for the item they missed (avocado toast) and waited a while to get it, they said they were out of the spread....After waiting for the refund they said they did have the spread they were just looking in the wrong spot.They gave me the toast afterwards.....
Leslie Wheeler
The worst Dunkin’ Donuts I’ve ever went to. They can’t get anything in the order right anytime I go.
Thomas Quinn
How hard is it to get a coffee, donut and sandwich right. Sausage, egg and cheese should sit on top of each other neatly. Not all over, halfway out of the sandwich. Luke warm at best. Coffee also Luke warm. Donut tasted like it was 3 days old. Seriously has gone down hill. They have to be told 3 times how to get the order right. Personality is no where to be found. Like robots with an attitude. Bathroom disgusting. No one washes tables.
Atmosphere: 3
Food: 3
Service: 1
Crystal Lockner
My food and coffee is always amazing and so is the staff
Crystal Jacobs
My food and coffee is always amazing and so is the staff
Older cashier told me they were out of avocado so I ordered another menu item. While I was waiting I noticed the cook making avocado toast for the drive thru. I mentioned it to the cashier and she said sorry my register says we are out but didn’t offer to fulfill my original order. Then she proceeds to tell the next customer to put his money away this ones on the house. And to make matters worse, the next customer that walked in ordered avocado toast and she collected their order.
Atmosphere: 1
Food: 5
Service: 1
Great location.Service is fast and friendly.True to brand.
Atmosphere: 3
Service: 5
I don't know why but everytime I've gone and the one employee that looks like Post Malone has made our drinks they genuinely just taste like water. We often order drinks with flavored sweeteners and have no issues when the other employees have made them. We've I'm often ordered the same exact drinks a few days out of the week and his just don't taste the way they should. I'm sure he's a great guy but it just makes me not want to risk it and go somewhere else.
Food: 1
Outstanding place. The best of the entire State of Maryland. It doesn't matter the time I come in. Either very early or late, the entire staff is very professional and they make us to fill at home.
Atmosphere: 5
Food: 5
Service: 5
Always good coffee, donuts are fresh and they have a great selection of breakfast food too.
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
Worked with Angelica and she was totally awesome! Fantastic service, extremely helpful patient and friendly. An absolute stellar addition to the atmosphere at this Dunkin location. Do whatever it takes to keep her, but she definitely has a bright future ahead!
Atmosphere: 5
Food: 5
Service: 5
Order was wrong after multiple returns, food was cold and undercooked. This seems to be reoccurring with Dunkin
Atmosphere: 4
Food: 2
Service: 4
Imagine going to a place that is known for selling donuts, but rarely do they have donuts and rather than being able to give them your order, you have to take time to see what they do and don't have, every single time. I fully understand that some locations have their donuts shipped in rather than made in store, but one think after months of people being frustrated about their supply (lack of) that they may make some changes to what they have on hand. The staff is rude/ half asleep most of the time. They get our orders wrong all the time and even after reading back our order and taking payment, they still forget items in our orders. Unfortunately, they're the only donut/coffee shop in the area.
Food: 2
Service: 2
The Thurmont location made my iced coffee perfectly and they are super friendly.
The afternoon crew is lacking BIG time... drive up to order and list what I want after being greeted. She then says sorry I wasn't listening. After driving up to the window and looked at the receipt, they missed some items.After getting the doughnuts, and looking into the bag, the doughnuts were thrown in upside down and frosting was all over the bag, not on the doughnuts....After paying for the item they missed (avocado toast) and waited a while to get it, they said they were out of the spread....After waiting for the refund they said they did have the spread they were just looking in the wrong spot.They gave me the toast afterwards.....
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The afternoon crew is lacking BIG time... drive up to order and list what I want after being greeted. She then says sorry I wasn't listening. After driving up to the window and looked at the receipt, they missed some items.After getting the doughnuts, and looking into the bag, the doughnuts were thrown in upside down and frosting was all over the bag, not on the doughnuts....After paying for the item they missed (avocado toast) and waited a while to get it, they said they were out of the spread....After waiting for the refund they said they did have the spread they were just looking in the wrong spot.They gave me the toast afterwards.....
The worst Dunkin’ Donuts I’ve ever went to. They can’t get anything in the order right anytime I go.
How hard is it to get a coffee, donut and sandwich right. Sausage, egg and cheese should sit on top of each other neatly. Not all over, halfway out of the sandwich. Luke warm at best. Coffee also Luke warm. Donut tasted like it was 3 days old. Seriously has gone down hill. They have to be told 3 times how to get the order right. Personality is no where to be found. Like robots with an attitude. Bathroom disgusting. No one washes tables.
Atmosphere: 3
Food: 3
Service: 1
My food and coffee is always amazing and so is the staff
My food and coffee is always amazing and so is the staff