I have gone to Towson Panera twice in the past week. On Thursday I ordered on line got home, it was the wrong sandwich. This morning I ordered a bagel and cream cheese got home no cream cheese. It was not busy either time I was there. Associates need to pay more attention to order details. I paid for the cream cheese. Thank you
Atmosphere: 4
Food: 4
Service: 4
Carl Gold
Employee Brooke was extremely patient with my Luddite grasp of technology and helped me put together a delicious salad.
Atmosphere: 5
Food: 5
Service: 5
Darius Mosley
Did an online order went to pick it up and it was wrong not a big deal just asked to have what I ordered. Instead of the employee being like my bad ill have someone make it real quick it was just straight attitude. After speaking to the manager who was helpful and nice the order was remade. During the conversation with the manager the original employee is throwing a temper tantrum about how it's not her fault😂.
Service: 1
Pat Rausch
Bagels the best
Atmosphere: 5
Food: 5
Service: 5
Colleen Dunnigan
Stopped going to Panera for years because the location went down hill. My husbands company bought them Panera for lunch recently and he loved it so we started going to this location. Everything has been great! The only bad part is, everything I love gets retired. But I enjoy it all while it lasts :)
Atmosphere: 5
Food: 5
Service: 5
Michael Carnahan
Terrible customer service. Many workers behind the counter, several of whom looked at me. None of them waited on me. I’ve been here twice … the first time and the last time.
Service: 1
Susan Selckman
Huntvalley location good Towson not so good
Atmosphere: 4
Food: 5
Service: 3
ola ahmed
I LOVE panera. Love the atmosphere. The food and the service. Their bakeries and sandwiches are amazing and always fresh
Atmosphere: 5
Food: 5
Service: 5
Rosemarie Dobry
Great healthy food options Timeliness was good Service good
Atmosphere: 5
Food: 5
Service: 5
Sam
Awful. $3 of food for $30 and they don’t even give you the ingredients you paid for.
I eat at this Panera frequently and have always been satisfied with the food and service. However, today I was very impressed by the young woman that took my order. I do not know her name, but she is AA with long dreads with little seashells in her hair. She not only did a great job with our orders but also had a smile and nice compliment or comments for her customers. I hope her boss reads this because her outstanding customer service deserves a gold star (or a raise)!
Helen Skevofilax
My lunch was very good and fresh and the employee taking my order was very friendly and nice!
Atmosphere: 3
Food: 4
Service: 4
Cris4tuna
Same as all the Panera's if you like the consistency, I like their Baguettes, if there where a little cheaper they would have a lot of people stopping buy to get fresh Baguettes every day.
Atmosphere: 4
Food: 4
Service: 4
Lexi Chisari
I just got catering from the Glen Burnie Panera and guess what??? They forgot my boxed lunch!!! You know who didn’t forget my boxed lunch? The Towson Panera Bread!!! 5 stars for Towson. You guys know how to put food in a box!!!
Atmosphere: 5
Food: 5
Service: 5
Erik Freeman
Soup bowls filled only 2/3, asked for my nearly $8 bowl of soup to be topped off. Manager got prissy, got a refund. Warning: Panara will rip you off.
I have gone to Towson Panera twice in the past week. On Thursday I ordered on line got home, it was the wrong sandwich. This morning I ordered a bagel and cream cheese got home no cream cheese. It was not busy either time I was there. Associates need to pay more attention to order details. I paid for the cream cheese. Thank you
Atmosphere: 4
Food: 4
Service: 4
Employee Brooke was extremely patient with my Luddite grasp of technology and helped me put together a delicious salad.
Atmosphere: 5
Food: 5
Service: 5
Did an online order went to pick it up and it was wrong not a big deal just asked to have what I ordered. Instead of the employee being like my bad ill have someone make it real quick it was just straight attitude. After speaking to the manager who was helpful and nice the order was remade. During the conversation with the manager the original employee is throwing a temper tantrum about how it's not her fault😂.
Service: 1
Bagels the best
Atmosphere: 5
Food: 5
Service: 5
Stopped going to Panera for years because the location went down hill. My husbands company bought them Panera for lunch recently and he loved it so we started going to this location. Everything has been great! The only bad part is, everything I love gets retired. But I enjoy it all while it lasts :)
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. Many workers behind the counter, several of whom looked at me. None of them waited on me. I’ve been here twice … the first time and the last time.
Service: 1
Huntvalley location good
Towson not so good
Atmosphere: 4
Food: 5
Service: 3
I LOVE panera. Love the atmosphere. The food and the service. Their bakeries and sandwiches are amazing and always fresh
Atmosphere: 5
Food: 5
Service: 5
Great healthy food options
Timeliness was good
Service good
Atmosphere: 5
Food: 5
Service: 5
Awful. $3 of food for $30 and they don’t even give you the ingredients you paid for.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I eat at this Panera frequently and have always been satisfied with the food and service. However, today I was very impressed by the young woman that took my order. I do not know her name, but she is AA with long dreads with little seashells in her hair. She not only did a great job with our orders but also had a smile and nice compliment or comments for her customers. I hope her boss reads this because her outstanding customer service deserves a gold star (or a raise)!
My lunch was very good and fresh and the employee taking my order was very friendly and nice!
Atmosphere: 3
Food: 4
Service: 4
Same as all the Panera's if you like the consistency, I like their Baguettes, if there where a little cheaper they would have a lot of people stopping buy to get fresh Baguettes every day.
Atmosphere: 4
Food: 4
Service: 4
I just got catering from the Glen Burnie Panera and guess what??? They forgot my boxed lunch!!! You know who didn’t forget my boxed lunch? The Towson Panera Bread!!! 5 stars for Towson. You guys know how to put food in a box!!!
Atmosphere: 5
Food: 5
Service: 5
Soup bowls filled only 2/3, asked for my nearly $8 bowl of soup to be topped off. Manager got prissy, got a refund. Warning: Panara will rip you off.
Atmosphere: 2
Food: 4
Service: 2
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