I am writing to formally report an incident of extremely unprofessional and unacceptable conduct that occurred at one of your locations this morning.
My fiancée visited the drive thru to place an order for coffee and food. When she reached the window, the manager on duty handed her the order and quietly said something to her. He then asked her to pull forward because she could not hear him clearly. When she asked him to repeat what he had said, the manager stated, “How much can I get for sex.”
This comment was inappropriate, offensive, and completely unacceptable. It created a hostile and uncomfortable experience and is not behavior that should ever be directed at a customer. No customer should be subjected to sexually explicit remarks while conducting a routine transaction.
We are deeply disturbed by this incident and expect it to be taken seriously. This conduct reflects poorly on your company and violates basic standards of professionalism and respect.
I am requesting that this matter be promptly investigated and appropriately addressed. Please confirm that this complaint has been received and advise what steps will be taken to prevent this from happening again.
The manager is described to be an old, middle eastern male that wears a black face mask.
Atmosphere: 1
Food: 1
Service: 1
A R
Everyone is always friendly and our order is always correct.
Atmosphere: 5
Service: 5
Siddhartha Routh
Good service
Atmosphere: 5
Food: 5
Service: 5
Ashley Bedeau, LCPC
Love the drive through and walk in options. Bathroom is very convenient.
Atmosphere: 4
Food: 5
Service: 4
Freda Mathis
I stopped here a few times, it's nice.
Atmosphere: 4
Food: 5
Service: 5
Shannon Scott
I came to this Dunkin to get a frozen coffe , and was charge sixty cents when I asked for less ice. This Dunkin is such a rip off and I will not be coming back. I will also contact the corporate office.
Atmosphere: 1
Service: 1
Ricky Harris
Stopped going to this location due to when I order a Dunkin’ midnight coffee I received a regular. Gave them the benefit of a mistake several time but they still doing it. Why not say you don’t have it!! WONT GO AGAIN!!
Service: 1
James
Pulled in at 5:45 PM to order a frozen coffee and was informed their machine apparently wasn't working. Probably something that Should be prioritized and fixed, considering a half of their drink menu is frozen items…
The Chapman Channel
One of my favorite Dunkin’ to go to. Always polite Customer service. Ordering through the app is easy and most of my orders have been correct! On the rare occasion my coffee has not been right, Dunkin issues a refund or free coffee.
Atmosphere: 5
Food: 5
Service: 5
Joanne McLaughlin
Always seem to be short staffed. Only one employee working inside and drive thru so service is a bit slower in the afternoon. Food is always made to order.
Parking: Very small lot for the amount of stores in that area.
Online and on their door, it’s posted that they’re open til 8pm.. Yet the doors are locked and there’s nobody visible by 7pm…
Clarification would be appreciated 👍🏼
Tiffany Hardesty
I absolutely love this place! I have been coming here for years! You don’t get many places these days with customer service but this place is outstanding! A lot of the staff knows my drink, what my kids like and they always make sure to put a smile on my kids face!! If I don’t have them with me they ask about them! I have had maybe one issue with this location but the manager fixed it right away! He is always helping in the mornings sometimes in the afternoons! As an assistant manager myself I know how fast food can be stressful and they never show it! Would definitely recommend this Dunkin to anyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Muffin
Robert Cummins
Great donuts fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
Gonzalo Pereira
I love this DD location. Super friendly & quick.
Atmosphere: 5
Food: 5
Service: 5
Gaby Shenot
I come to this Dunkin every morning and the staff is so friendly, kind, and helpful! Makes my day when I see them!
I am writing to formally report an incident of extremely unprofessional and unacceptable conduct that occurred at one of your locations this morning.
My fiancée visited the drive thru to place an order for coffee and food. When she reached the window, the manager on duty handed her the order and quietly said something to her. He then asked her to pull forward because she could not hear him clearly. When she asked him to repeat what he had said, the manager stated, “How much can I get for sex.”
This comment was inappropriate, offensive, and completely unacceptable. It created a hostile and uncomfortable experience and is not behavior that should ever be directed at a customer. No customer should be subjected to sexually explicit remarks while conducting a routine transaction.
We are deeply disturbed by this incident and expect it to be taken seriously. This conduct reflects poorly on your company and violates basic standards of professionalism and respect.
I am requesting that this matter be promptly investigated and appropriately addressed. Please confirm that this complaint has been received and advise what steps will be taken to prevent this from happening again.
The manager is described to be an old, middle eastern male that wears a black face mask.
Atmosphere: 1
Food: 1
Service: 1
Everyone is always friendly and our order is always correct.
Atmosphere: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Love the drive through and walk in options. Bathroom is very convenient.
Atmosphere: 4
Food: 5
Service: 4
I stopped here a few times, it's nice.
Atmosphere: 4
Food: 5
Service: 5
I came to this Dunkin to get a frozen coffe , and was charge sixty cents when I asked for less ice. This Dunkin is such a rip off and I will not be coming back. I will also contact the corporate office.
Atmosphere: 1
Service: 1
Stopped going to this location due to when I order a Dunkin’ midnight coffee I received a regular. Gave them the benefit of a mistake several time but they still doing it. Why not say you don’t have it!! WONT GO AGAIN!!
Service: 1
Pulled in at 5:45 PM to order a frozen coffee and was informed their machine apparently wasn't working. Probably something that Should be prioritized and fixed, considering a half of their drink menu is frozen items…
One of my favorite Dunkin’ to go to. Always polite Customer service. Ordering through the app is easy and most of my orders have been correct! On the rare occasion my coffee has not been right, Dunkin issues a refund or free coffee.
Atmosphere: 5
Food: 5
Service: 5
Always seem to be short staffed. Only one employee working inside and drive thru so service is a bit slower in the afternoon. Food is always made to order.
Parking: Very small lot for the amount of stores in that area.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Online and on their door, it’s posted that they’re open til 8pm.. Yet the doors are locked and there’s nobody visible by 7pm…
Clarification would be appreciated 👍🏼
I absolutely love this place! I have been coming here for years! You don’t get many places these days with customer service but this place is outstanding! A lot of the staff knows my drink, what my kids like and they always make sure to put a smile on my kids face!! If I don’t have them with me they ask about them! I have had maybe one issue with this location but the manager fixed it right away! He is always helping in the mornings sometimes in the afternoons! As an assistant manager myself I know how fast food can be stressful and they never show it! Would definitely recommend this Dunkin to anyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Muffin
Great donuts fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Donuts
I love this DD location. Super friendly & quick.
Atmosphere: 5
Food: 5
Service: 5
I come to this Dunkin every morning and the staff is so friendly, kind, and helpful! Makes my day when I see them!
Atmosphere: 5
Food: 5
Service: 5
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