Papa Johns Pizza

My experience here was awesome as usual!!!

Atmosphere: 4

Food: 4

Service: 3

Better ingredients better pizza 🍕

Atmosphere: 5

Food: 5

Service: 5

That boy Jamez be making great pizzas

Atmosphere: 4

Food: 4

Service: 4

They always have a positive attitude , never no problems. Well mannered as well no nasty attitude against customers.

Atmosphere: 5

Food: 5

Service: 5

I called to order a pizza for delivery at around 10:30pm, on a Monday night, when the store was scheduled to close at 11pm. The employee took my order, my card information, and gave me a delivery time of 35-45 minutes. The driver never showed, pizza never delivered, phone not answered, and store closed, with no warning to me. If it was too late to order they should at least have communicated that to me, so I wouldn't be up waiting. Will never order from the Upper Marlboro location of Papa Johns again. Terrible customer service

The pizza was average, years past papa John’s ranked a lot higher in my book

I just Got insulted By a Employee they sent there driver With 2 $10 dollar bills And I gave em 2 $20 Bills My total was 38.60 I didn't receive change And I was missing a item I called too let the mistake be known N the Employee asked why I was complaining and asks who cares about That little bit of change But at end of day change is change N I didn't get mine and the manager didn't even answer the phone And Allowed another employee too answer for him or her That's just scary too me Like Tbh if u can't Fight or Not a shooter why Get smart on the phone

Atmosphere: 1

Food: 1

Service: 1

The manager on duty on 12/19/2024 around 10am is VERY rude and nasty. He lacks professionalism. Do better Papa Johns!

Service: 1

This is the third time someone from this store has harassed or questioned me about tipping—the last time being the manager.

Funny enough, I also deliver pizza. So you know what I do know? I know drivers are paid PER delivery, PLUS hourly AND mileage pay. So save the guilt trip.

the first thing I was taught is that you never know someone’s situation. People lose their jobs, can’t walk—whatever the reason, tipped or not, I provide the same service to every customer.

Your drivers are constantly begging for extra cash, because they’re grown adults with grown bills working a job that’s designed to be a teenagers side job probably because whatever they did in life limited their opportunities to just this. YOU CAN TELL.

But If you care so much about driver pay, then YOU pay them more or charge what’s needed to properly sustain your workers. I’m not obligated to tip to make up for your drivers’ low pay—especially with the nut cases you send to my house. Half the time I’m scared to open the door. that’s what the base wage is for. You’re already asking $29 for a plain, no-topping pizza and that’s not enough? lol okay.

As a customer, I should NEVERRR have to explain my financial situation. This was the only place that delivered in my area but I’ll go pick up somewhere else and tip EACH TIME because I can count on the service.

Atmosphere: 1

Food: 1

Service: 1

Great service and even better pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Large New York Style Pizza

I went to Papa Johns for the first time today and ordered a Philly cheesesteak sandwich. The guy at the register and I discussed of the size and the price. When I got home, I found out that he gave me instead a cheese pizza that has nothing to do with a Philly cheesesteak. I am mad because when I called the manager, he did not care about what I said and asked. He believed his employee who lied about my order. That was not fair at all.

Atmosphere: 1

Food: 1

Service: 1

No gloves worn here.
Cashier handling cash and making food with no
gloves.?

Atmosphere: 1

Food: 3

Service: 1

Ordered two medium pizzas. One had a hair in it and despite asking for extra sauce, the other barely had any sauce. Majority crust. Not to mention it was cut so uneven if I wanted to share it I couldn’t .Very disappointed as Papa John’s is usually my favorite pizza place.

Service by the manager was the worse and the mgr was rude he denied me service over my skin color

Atmosphere: 2

Service: 1

I'm filing an official complaint! I'm visiting family and ordered pizza, which wasn't enough. I called back to order more and continued to be rerouted to the "manager" line. I was told to call back and press option # 3, which I did x3 and reached a "manager" who identified himself as "Casey." He was extremely aggressive in his tone and refused to assist me and advised he doesn't know which number for me to call and for me to hang up and google the appropriate store to my location. AGAIN I am not from here and when I googled this is the store that came up. He was extremely rude, used excessive profanity and when I asked him for a corporate number he told me I need to google it and find out. His aggressive behavior was deplorable and disgusting .I am appalled at any corporation that would hire such filth. I hope calls are recorded because I have exact date and times and I want something done about this. I want the corporate offices to see the type of "managers" they hire to represent their brand. A formal complaint will be made, immediately!!! I will absolutely never order from another Papa Johns...Ever!

Service: 1