Papa Johns Pizza

Incomplete order delivered, and several calls with the manager didn’t resolve it.

Atmosphere: 1

Food: 2

Service: 1

The young black girl that works the register needs to be retrained she EXTREMELY RUDE. I’ve witnessed her speaking to customers nasty, tasing her voice, rolling her eyes and sucking her teeth. I’m emailing corporate about her cause I’ve seen her rude behavior numerous times especially on the weekends. It’s like walking into a Chappelle skit. Go somewhere where they value customer service.

Atmosphere: 1

Food: 3

Service: 1

very good service

Atmosphere: 5

Food: 5

Service: 5

Way too much cheese . I ordered ny style and got something else and the service was very lethargic.

Atmosphere: 1

Food: 1

Service: 1

My experience here was awesome as usual!!!

Atmosphere: 4

Food: 4

Service: 3

My experience here was awesome as usual!!!

Atmosphere: 4

Food: 4

Service: 3

Better ingredients better pizza 🍕

Atmosphere: 5

Food: 5

Service: 5

That boy Jamez be making great pizzas

Atmosphere: 4

Food: 4

Service: 4

They always have a positive attitude , never no problems. Well mannered as well no nasty attitude against customers.

Atmosphere: 5

Food: 5

Service: 5

I called to order a pizza for delivery at around 10:30pm, on a Monday night, when the store was scheduled to close at 11pm. The employee took my order, my card information, and gave me a delivery time of 35-45 minutes. The driver never showed, pizza never delivered, phone not answered, and store closed, with no warning to me. If it was too late to order they should at least have communicated that to me, so I wouldn't be up waiting. Will never order from the Upper Marlboro location of Papa Johns again. Terrible customer service

The pizza was average, years past papa John’s ranked a lot higher in my book

I just Got insulted By a Employee they sent there driver With 2 $10 dollar bills And I gave em 2 $20 Bills My total was 38.60 I didn't receive change And I was missing a item I called too let the mistake be known N the Employee asked why I was complaining and asks who cares about That little bit of change But at end of day change is change N I didn't get mine and the manager didn't even answer the phone And Allowed another employee too answer for him or her That's just scary too me Like Tbh if u can't Fight or Not a shooter why Get smart on the phone

Atmosphere: 1

Food: 1

Service: 1

The manager on duty on 12/19/2024 around 10am is VERY rude and nasty. He lacks professionalism. Do better Papa Johns!

Service: 1

This is the third time someone from this store has harassed or questioned me about tipping—the last time being the manager.

Funny enough, I also deliver pizza. So you know what I do know? I know drivers are paid PER delivery, PLUS hourly AND mileage pay. So save the guilt trip.

the first thing I was taught is that you never know someone’s situation. People lose their jobs, can’t walk—whatever the reason, tipped or not, I provide the same service to every customer.

Your drivers are constantly begging for extra cash, because they’re grown adults with grown bills working a job that’s designed to be a teenagers side job probably because whatever they did in life limited their opportunities to just this. YOU CAN TELL.

But If you care so much about driver pay, then YOU pay them more or charge what’s needed to properly sustain your workers. I’m not obligated to tip to make up for your drivers’ low pay—especially with the nut cases you send to my house. Half the time I’m scared to open the door. that’s what the base wage is for. You’re already asking $29 for a plain, no-topping pizza and that’s not enough? lol okay.

As a customer, I should NEVERRR have to explain my financial situation. This was the only place that delivered in my area but I’ll go pick up somewhere else and tip EACH TIME because I can count on the service.

Atmosphere: 1

Food: 1

Service: 1

Great service and even better pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Large New York Style Pizza