Tropical Smoothie Cafe

The best customer service ever! Never had an issue and it was resolved so quickly and genuinely. Thank you to the store owner & crew! Thank youu

Service: 5

10/10 service! Amazing customer service

Atmosphere: 5

Food: 5

Service: 5

Great customer service
Respectful

Atmosphere: 5

Food: 5

Service: 5

When into that shop today , I was so disappointed with the service I received.

A young man cash me , I told him.am going to the safeway grocery to be right back , he said, "Find you smoothie would be ready ,
Came back and am waiting for 10 minutes. No smoothie person who came after was being served. Received their order and walked out . And my order was not even being prepared.

The lack of customer service inside this location is disappointing.

Management please train you staff .

Atmosphere: 1

Service: 1

Customer service is still horrible. Treating customers is ridiculous. I didn’t feel welcomed at all. And they took forever to make (one) order. Just gossip and less work being done!

Atmosphere: 1

Food: 2

Service: 1

I just wanted a well blended smoothie…I ask the young lady behind the counter, making the smoothies to please blend my smoothie again because I like them well blended. She put it on the blender for about one second and then put it in a cup and handed it to me. I took the smoothie and left the store and halfway through it there are these big chunks of fruit, and I just can’t finish it …
Just do what the customer is asking you to do because we are paying our money and it’s unfair for me to pay $10 for a smoothie that I can’t even drink. if I didn’t live so far, I would’ve went back..

Dylan was pleasant and professional. Thanks for the great service!

Atmosphere: 4

Food: 5

Service: 5

Came with service dog. Was told by cashier that dogs are not allowed. Explained it's a service dog and that before telling a customer that dogs are not allowed find out if it's a service dog which is allowed. Cashier response was, don't talk to me. So I asked for the manager bc it's not acceptable to tell the customer don't talk to me. At least say, let me get my manager for you to speak with......and the manager was not much better. Correcting someone on the law should be acceptable. Needless to say we walked away with our ordering. The owner should care about losing customers to poor customer service.

Slowest workers ever

Atmosphere: 1

Food: 1

Service: 1

Staff is friendly and mobile orders are always ready.

Always great service! Smoothie is always made quickly and correctly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pomegranate Plunge

I work nearby, so I am a frequent customer. I always receive professional and friendly customer service and the food is great! This is literally one of my favorite places to get lunch. 10/10 Recommended!

Atmosphere: 5

Food: 5

Service: 5

Service is absolutely terrible. Staff look and act like they don’t want to work. Every time I give this location a chance , the smoothies are awful. Taste like water and no flavor. Just a waste. I literally told the female that was making the smoothies how I was not satisfied and she just looked at me. I threw it out and left because who wants to experience that type of service.

Atmosphere: 2

Food: 1

Service: 1

I do not recommend coming to this place, horrible customer service, the women who work in this place have a bad attitude and the customer service is terrible, all the time making bad expressions, they made me feel very uncomfortable.

Atmosphere: 1

Food: 1

Service: 1

Just as others have stated. They hire young kids with no respect. Everytime i come in here they are having inappropriate side conversations and they have no sense of urgency. They are rude. It seems like the owner does not care as they continue to employee a younger staff with no respect. I will drive a longer distance to a different location now.

Updated review:

Ok so i ordered from this location on door dash to avoid my experience above. I had missing items, my drink had no protective seal, i asked for no tomatoes on my sandwich and what do you think i saw when i opened it? This place won’t be open long. The owner gives generic responses and doesn’t care at all. My smoothie was sweet as heck like they put sugar in my DETOX smoothie. The workers do no care because the owner doesn’t care. This is really sad and unfortunate because it is black owned.