Charleys Cheesesteaks and Wings

I eat here occasionally, while the food is good. The customer service from the cashiers is definitely lacking. No real greetings, no how are you, no nothing. It can be disappointing when you ask someone how they are and they don’t ask the same so you have to tell them how you are.

Atmosphere: 2

Food: 4

Service: 2

The young black women cashier has a nasty attitude and needs some customer service training she lucky I didn't see her name tag. But other than that the food is good.

Atmosphere: 5

Food: 5

Service: 1

Visited on Mother's Day. I received a text about a special but didn't see it on the board. I asked the cashier if there was a special and she nastly responded I don't know. I said well you work here I thought you would know. They messed up my order and I had to return it. I had paid for extra meat and cheese which I didn't receive.

When she added the extra cheese they just just added 4 slices on the meat and gave it back to me. When I asked for it to be melted she rolled her eyes and put it under a machine that flames come out of and the paper caught on fire. She tried to blow it out and went to the back then she returned to make me another sandwich. When I asked for her name and the cashier's name the cashier provided her name angrily but the worker wouldn't. She said you don't need my name and why do you need my name. I said because you two were rude. She said I wasn't rude and I am not giving you my name and you don't need to know my name. I said fine. It's not like your boss doesn't know who worked today. I have been there numerous times and normally it's gentleman who works the cash register. He's always pleasant and greets me with a smile. The two young ladies who worked Mother's Day DEFINITELY need more training on customer service. They acted like they were mad because they had to work.
Worst experience dealing with them.

Atmosphere: 1

Food: 2

Service: 1

Visited on Mother's Day. I received a text about a special but didn't see it on the board. I asked the cashier if there was a special and she nastly responded I don't know. I said well you work here I thought you would know. They messed up my order and I had to return it. I had paid for extra meat and cheese which I didn't receive.When she added the extra cheese they just just added 4 slices on the meat and gave it back to me. When I asked for it to be melted she rolled her eyes and put it under a machine that flames come out of and the paper caught on fire. She tried to blow it out and went to the back then she returned to make me another sandwich. When I asked for her name and the cashier's name the cashier provided her name angrily but the worker wouldn't. She said you don't need my name and why do you need my name. I said because you two were rude. She said I wasn't rude and I am not giving you my name and you don't need to know my name. I said fine. It's not like your boss doesn't know who worked today. I have been there numerous times and normally it's gentleman who works the cash register. He's always pleasant and greets me with a smile. The two young ladies who worked Mother's Day DEFINITELY need more training on customer service. They acted like they were mad because they had to work.Worst experience dealing with them.

Atmosphere: 1

Food: 2

Service: 1

Steak sandwich is always to greasy. Service ok.

Atmosphere: 3

Food: 4

Service: 3

Customer Service

Atmosphere: 1

Food: 3

Service: 1

Best location in the world!!!

Atmosphere: 5

Food: 5

Service: 5

I've only been here one time. Food is good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak

Came in for the first time at this location to get some food after a long day of work, first impression not professional enough, whole group was gathered around a circle and I didn’t know where to place the order. When I was waiting for my order I sat down to wait for my order in front of the registers apparently this lady in the picture called my number but I couldn’t here it because of all the background music and noise the workers had, her response was to throw my food in the table, not placed it but TROW the food didn’t bother to apologize even after the teammates acknowledge what she did was wrong and asked not to do that again. I would definitely not recommend this location with this kind of employee’s.

Disappointed. Plain fries instead of cheesy fries I ordered. No answer on the phone when I called to discuss it.

Love the cheesesteaks! They give good portions for your buck. The strawberry lemonade is wonderful.

I love the app! I placed my order and it was done at the specific time! They work pretty fast and are very courteous!!! Chicken Philly, loaded fried and lemonade ??

Today I went to the Waldorf location and ordered at the counter. He took my full order down to the condiments I wanted on the sandwich. After15 minutes I receive my order and leave. A block away i realize my sandwich is missing so I return. Only for the cashier to say he recalls taking my order but forgot to charge me for my sandwich. Then tells me to pay again and wait another 15-20 minutes. I will never return to this location.

Sub roll to soft ask to have grill hard wasn’t. More onion than meat did not look to clean!! Young lady was very nice!