Charleys Cheesesteaks

Ive been to this location several times.The customer service tonight was horrible. A unauthorized tip was added to my bill. I'm waiting for a response from feedback line!

Pay attention to your entire bill!!!!

Food: 4

Service: 1

Staff was rude

Atmosphere: 1

Food: 4

Service: 1

The customer service at this location could be a little better. We had to go to anther location 5 minutes away on Crain hyw. They are friendlier and accommodating👌👍💗

Service: 2

The food is always good here at the Waldorf location and the service is always fast.

Atmosphere: 5

Food: 5

Service: 5

Rudest people working there. Didn’t make my food right then ignored me when I went back to fix it. Y’all stink.

Atmosphere: 1

Food: 1

Service: 1

I am absolutely disgusted with this company. I placed an order tonight for food with a location that listed their closing hours of 8:30pm. However, when my fiancé arrived at 8 he was told that although my order was placed at 7:54 they had already closed and wouldn’t make the order they also refused to cancel the order stating we would need to cancel it. When my fiancé questioned the drastic difference in business hours they started to mostly speak Spanish and pretend they didn’t understand. When trying to cancel the order the only resource is to call the store we ordered from. However the phone line goes straight to busy and does not work. I also tried calling multiple nearby stores for the corporate phone number and was turned away stating they didn’t have it or they were out of service. I am appalled at the serious lack of customer support. I will now have to go in person to try and cancel this order and hope the staff is kinder to me than they were to my fiancé. I used to love Charley’s and this makes me never want to dine here again. Beyond frustrating.

Atmosphere: 1

Food: 1

Service: 1

Don't bother trying to call, they won't answer

The food is always good bc it’s a franchise. The thing I hate most about this place is the unenthusiastic, ignorant, customer service lacking young lady at the register. First contact is always the most important.

Google says open at 10 30 but when I went in they let me stand at the counter for about 10 minutes then told me 11. But other then that usually really good service

Atmosphere: 4

Food: 5

Service: 1

Very disappointed that after spending the time navigating the Online App then clicking on "place order" only to receive a message saying I could not order online at this location. The food is always good at the same time seems way over priced for what you get.

Atmosphere: 3

Food: 3

Service: 4

No respect ?

Atmosphere: 1

Food: 1

Service: 1

Friendly staff

Charley’s is my go to spot, because they never disappoint! Whether ordering on Door Dash or ordering in-person, they don’t miss! Great quality food, always hot and fresh. My food is always picture perfect!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Fries, Bacon

The food was delicious ? and there was plenty of it. The staff listen to the order and make sure it is cooked correctly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Combo, Tenders Combo, Onion Rings, Cheese Fries, Steak Philly Cheesesteak

I patronized this establishment once a week for the last month or so. Today my order was wrong. I asked for the chicken cheese steak. This is all I order. When I returned it; the manager (claim his name is Tiger) gave me a lecture about what I should have said, might have said and the next time I order, do this, that, etc. PLEASE UNDERSTAND THAT THERE ARE AFRICAN AMERICANS THAT SPEAK AND UNDERSTAND SPANISH. HOW DARE YOU?!? YOUR TONE WAS CONDESCENDING AND DEROGATORY WHICH IS WHY YOUR CUSTOMER SEVICE IS HORRIBLE!!!!! WHO TRAINED YOU TO TALK TO ANYONE IN THIS MANNER???? I WILL NOT STOP INFORMING THE PUBLIC, MALL MANAGEMENT (SIMON PROPERTY) AND CORPORATE UNTIL YOU HAVE BEEN TERMINATED!