I normally would rate this location much higher, but my Uber Eats order was completely wrong last night. It was missing the fries, and the sandwich, in addition to being the wrong size, was missing ingredients.
Matthew Cook
Friendly staff
Shanice Stewart
Charley’s is my go to spot, because they never disappoint! Whether ordering on Door Dash or ordering in-person, they don’t miss! Great quality food, always hot and fresh. My food is always picture perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Fries, Bacon
Victoria Lape
The food was delicious ? and there was plenty of it. The staff listen to the order and make sure it is cooked correctly.
This is the first time my sister and I came to eat at Charlie's cheesesteaks establishment. It was not only delicious but the staff showed teamwork and got the food out in record time. Very friendly as well.
SHAY BEAUTY
I patronized this establishment once a week for the last month or so. Today my order was wrong. I asked for the chicken cheese steak. This is all I order. When I returned it; the manager (claim his name is Tiger) gave me a lecture about what I should have said, might have said and the next time I order, do this, that, etc. PLEASE UNDERSTAND THAT THERE ARE AFRICAN AMERICANS THAT SPEAK AND UNDERSTAND SPANISH. HOW DARE YOU?!? YOUR TONE WAS CONDESCENDING AND DEROGATORY WHICH IS WHY YOUR CUSTOMER SEVICE IS HORRIBLE!!!!! WHO TRAINED YOU TO TALK TO ANYONE IN THIS MANNER???? I WILL NOT STOP INFORMING THE PUBLIC, MALL MANAGEMENT (SIMON PROPERTY) AND CORPORATE UNTIL YOU HAVE BEEN TERMINATED!
Sherri Gross
I’ve tried reaching out to Charley’s Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here it is. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had did a report about roach and rodent infestation at this food court and I hadn’t been back since. I proceeded and gave the employee my name for my order. She gave me a bag with my name on it. When I got to my car and looked it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. He said “where’s the receipt”? I didn’t have it, I thought it was in the bag so I showed the receipt on my phone. The manger yelled if I didn’t have the paper receipt there’s nothing he could do. He wouldn’t fix my order and he turned and walked away. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, “here’s the deal, I can make you another sandwich but I can’t refund your money”. Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I’m going through my bank to refund. THIS IS THE WORST food place EVER! Charley’s should be ashamed and this franchise and its employees are the worst. They don’t ever have to worry about me spending my money in any of their establishments. DONE!
Sherri Gross
I’ve tried reaching out to Charley’s Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here it is. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had did a report about roach and rodent infestation at this food court and I hadn’t been back since. I proceeded and gave the employee my name for my order. She gave me a bag with my name on it. When I got to my car and looked it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. He said “where’s the receipt”? I didn’t have it, I thought it was in the bag so I showed the receipt on my phone. The manger yelled if I didn’t have the paper receipt there’s nothing he could do. He wouldn’t fix my order and he turned and walked away. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, “here’s the deal, I can make you another sandwich but I can’t refund your money”. Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I’m going through my bank to refund. THIS IS THE WORST food place EVER! Charley’s should be ashamed and this franchise and its employees are the worst. They don’t ever have to worry about me spending my money in any of their establishments. DONE!
Sherri G.
I've tried reaching out to Charley's Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here's my review. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had reported about roach and rodent infestation at this food court and I hadn't been back since. However, I proceeded to the counter and gave the employee my name for my mobile order. She gave me a bag with my name on it. When I got to my car and looked and it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. I remember this same employee from years ago and his attitude did not change. He said "where's the receipt"? I didn't have it, I thought it was in the bag so I showed the receipt on my phone. The manager yelled if I didn't have the paper receipt there's nothing he would do. He wouldn't fix my order and he turned and walked away. I didn't understand what was going on because it wasn't busy at this time. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, "here's the deal, I can make you another sandwich but I can't refund your money". Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I'm going through my bank to refund. THIS IS THE WORST food place EVER! Charley's should be ashamed and this franchise and its employees are the worst. They don't ever have to worry about me spending my money in any of their establishments. DONE!
Samantha N.
Every-time I go to to the mall, I always come here and get there cheesesteaks. Never disappoints! Food is excellent and very fast service!!
Ordered a reg chicken Philly steak got a nasty overcooked sandwich. When i asked for extra Mayo to make this eatable was told i had to pay an additional .50 cents after I just made a purchase of $11.21. They lost a customer today for life !
Karen Patrick
I wish l realized what location I was ordering from. They gave us the wrong topping on our wings. I tried to call and tell the management about this. The voicemail is full and no one would answer the phone. I'm calling their corporate office on Monday. This is BEYOND the worst. I took pictures to prove what l am saying
Amanda Anoh
First time there, and was pleasantly surprised. The staff was friendly and helpful. The food was made in front of me and tasted delicious.Kid-friendliness: They have a kid's menu.
Kay James
Food was good and it had good favor very fresh. Service was good too.
Debbie Grubb
Ordered the Old School sub, they keep forgetting to ADD the cheese!
I normally would rate this location much higher, but my Uber Eats order was completely wrong last night. It was missing the fries, and the sandwich, in addition to being the wrong size, was missing ingredients.
Friendly staff
Charley’s is my go to spot, because they never disappoint! Whether ordering on Door Dash or ordering in-person, they don’t miss! Great quality food, always hot and fresh. My food is always picture perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Fries, Bacon
The food was delicious ? and there was plenty of it. The staff listen to the order and make sure it is cooked correctly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Combo, Tenders Combo, Onion Rings, Cheese Fries, Steak Philly Cheesesteak
This is the first time my sister and I came to eat at Charlie's cheesesteaks establishment. It was not only delicious but the staff showed teamwork and got the food out in record time. Very friendly as well.
I patronized this establishment once a week for the last month or so. Today my order was wrong. I asked for the chicken cheese steak. This is all I order. When I returned it; the manager (claim his name is Tiger) gave me a lecture about what I should have said, might have said and the next time I order, do this, that, etc. PLEASE UNDERSTAND THAT THERE ARE AFRICAN AMERICANS THAT SPEAK AND UNDERSTAND SPANISH. HOW DARE YOU?!? YOUR TONE WAS CONDESCENDING AND DEROGATORY WHICH IS WHY YOUR CUSTOMER SEVICE IS HORRIBLE!!!!! WHO TRAINED YOU TO TALK TO ANYONE IN THIS MANNER???? I WILL NOT STOP INFORMING THE PUBLIC, MALL MANAGEMENT (SIMON PROPERTY) AND CORPORATE UNTIL YOU HAVE BEEN TERMINATED!
I’ve tried reaching out to Charley’s Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here it is. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had did a report about roach and rodent infestation at this food court and I hadn’t been back since. I proceeded and gave the employee my name for my order. She gave me a bag with my name on it. When I got to my car and looked it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. He said “where’s the receipt”? I didn’t have it, I thought it was in the bag so I showed the receipt on my phone. The manger yelled if I didn’t have the paper receipt there’s nothing he could do. He wouldn’t fix my order and he turned and walked away. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, “here’s the deal, I can make you another sandwich but I can’t refund your money”. Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I’m going through my bank to refund. THIS IS THE WORST food place EVER! Charley’s should be ashamed and this franchise and its employees are the worst. They don’t ever have to worry about me spending my money in any of their establishments. DONE!
I’ve tried reaching out to Charley’s Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here it is. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had did a report about roach and rodent infestation at this food court and I hadn’t been back since. I proceeded and gave the employee my name for my order. She gave me a bag with my name on it. When I got to my car and looked it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. He said “where’s the receipt”? I didn’t have it, I thought it was in the bag so I showed the receipt on my phone. The manger yelled if I didn’t have the paper receipt there’s nothing he could do. He wouldn’t fix my order and he turned and walked away. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, “here’s the deal, I can make you another sandwich but I can’t refund your money”. Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I’m going through my bank to refund. THIS IS THE WORST food place EVER! Charley’s should be ashamed and this franchise and its employees are the worst. They don’t ever have to worry about me spending my money in any of their establishments. DONE!
I've tried reaching out to Charley's Steakhouse corporate office about an incident on Friday 2/17/23. The person I finally reached at the corporate office promised to call back but never did. So, here's my review. I placed a mobile order for the 11110 Mall Circle at St. Charles Town Center. I actually ordered at the wrong location and when I realized my mistake I was concerned. In 2019 the news had reported about roach and rodent infestation at this food court and I hadn't been back since. However, I proceeded to the counter and gave the employee my name for my mobile order. She gave me a bag with my name on it. When I got to my car and looked and it was the wrong order. I went back to the food court and gave them the bag and asked for the correct order. The manager was totally rude and disrespectful. I remember this same employee from years ago and his attitude did not change. He said "where's the receipt"? I didn't have it, I thought it was in the bag so I showed the receipt on my phone. The manager yelled if I didn't have the paper receipt there's nothing he would do. He wouldn't fix my order and he turned and walked away. I didn't understand what was going on because it wasn't busy at this time. I went to the car and found my receipt, returned to the counter and asked for a refund. The guy at the register went back to the manager and came back. He said, "here's the deal, I can make you another sandwich but I can't refund your money". Unbelievable!!! No way was I eating there now. I declined the food. So, no food and no money ($12.08). I'm going through my bank to refund. THIS IS THE WORST food place EVER! Charley's should be ashamed and this franchise and its employees are the worst. They don't ever have to worry about me spending my money in any of their establishments. DONE!
Every-time I go to to the mall, I always come here and get there cheesesteaks. Never disappoints! Food is excellent and very fast service!!
Restaurantji Recommends
Ordered a reg chicken Philly steak got a nasty overcooked sandwich. When i asked for extra Mayo to make this eatable was told i had to pay an additional .50 cents after I just made a purchase of $11.21. They lost a customer today for life !
I wish l realized what location I was ordering from. They gave us the wrong topping on our wings. I tried to call and tell the management about this. The voicemail is full and no one would answer the phone. I'm calling their corporate office on Monday. This is BEYOND the worst. I took pictures to prove what l am saying
First time there, and was pleasantly surprised. The staff was friendly and helpful. The food was made in front of me and tasted delicious.Kid-friendliness: They have a kid's menu.
Food was good and it had good favor very fresh. Service was good too.
Ordered the Old School sub, they keep forgetting to ADD the cheese!