Charley's Philly Steaks

On Tuesday December 9th 2025 at approximately 3:10 pm, I placed an order. I placed my order with the cashier a Philly steak and cheese. I asked for No mushrooms, no tomatoes, no lettuce. When I picked up my order there was lettuce and tomatoes on the sandwich. I approached the cashier (Martha) to let her know that my sandwich was made wrong however she was on the phone, and did not even try to end her phone conversation to fix the problem with my order. When she finally decided to end her phone conversation after 5 minutes of me standing there, she took my order again. I CLEARLY STATED that I did not want lettuce or tomatoes over 5x. They remade the sandwich with tomatoes. I told them it was still made incorrectly. They said they would not make my sandwich again. I asked for a refund. I informed to cashier that maybe if she wasn't on the phone while costumers are trying to place their order, she would get the orders correct. She asked for my receipt, I handed her the receipt, she snatched the receipt out of my hand. I asked to speak to the manager, the manager Alexander then proceeded to say I should've asked for no tomatoes. He states that I just wanted free food. He claims that he heard me NOT tell the cashier my order and that I didn't say no lettuce or tomatoes (which I stated to the cashier over 10x) and proceeded to argue back and forth with me.

I come to this Charleys quite often, and will NEVER be coming back to them! I was treated today not like a paying customer at all! I have an allergy to tomatoes. All I wanted was my food made correctly. The staff is very rude and unprofessional. I'm not sure what establishment allows workers to snatch things out of a customer's hand, but when I told the manager about her actions he seemed perfectly fine with it. Again I will never come back to this Charleys ever again!

Really slow

Atmosphere: 2

Service: 1

The best Steak & Cheese since Bladensburg rd. NE, DC... and that Strawberry 🍓 lemonade is 🤌Magnifique!!! The Ultimate eating experience for quick street dining! & the Combs, just make your choice make even more since!

Atmosphere: 5

Food: 5

Service: 5

Garbage.

Atmosphere: 1

Food: 1

Service: 1

Hispanic lady that works at the register has a very unfriendly attitude. It’s actually funny (not funny), the first review I see is about the hispanic lady with a nasty attitude. That tells a lot.

Atmosphere: 3

Food: 3

Service: 1

The Hispanic woman that takes the order isn’t friendly. Twice (2 different occasions) she put in my order wrong. Had to drive back and WATCH my order as the manager literally threw the meat in the stove! THE MANAGER IS JUST AS BAD. RUDE DISRESPECTFUL AND ARGUMENTATIVE! I heard a man ask if they cleaned the milkshake machine. IT’S OK! CALLING CC HEALTH DEPARTMENT FIRST THING MONDAY MORNING!

Atmosphere: 1

Food: 2

Service: 1

The food was good, not great. On the particular day we were in , the person talking the orders was not very friendly, and the store wasn't very clean.

Atmosphere: 2

Food: 3

Service: 1

Actually didn't go here but food is good.

Sloppy nasty sandwich just disgusting and a waste of

Food: 1

Service: 1

Gotta keep that entrance glass door clean! Looks really gross. But back to the food; great hoggies!

Atmosphere: 4

Food: 5

Service: 5

I placed an online order and ordered extra cheese and it was practically laying on the paper, I won't order from there again. Very disappointing. They also did not follow order notes. I wish I could post pictures.

Atmosphere: 2

Food: 3

Service: 2

Definitely going back great sandwich ? ?

The food is yummy but horrible on my waistline ?

Atmosphere: 5

Food: 4

Service: 5

The wings were the worse I've ever had in life. The bacon Chipotle chicken, I'm still waiting for the Chipotle to show up. Lemon pepper wings we bland as a sheet of notebook paper. The teriyaki wings were just flat out nasty. Don't waste your money here....... the food is terrible!!!!!!!

Not good at all sandwich ? was oily prices was totally different from branch ave the bathroom was dirty couldn't help with app. I wouldn't not be going back

Atmosphere: 1

Food: 1

Service: 2