This was the best service ever!! They are so kind and the food came out quick
Atmosphere: 5
Food: 5
Service: 5
Jj Lanti
We were charged for items we did not order or use, and the way our issue was handled compared to another table nearby was frustrating. My partner ordered the Triple Dipper, and the wings in her portion were extremely overcooked and dried out—honestly seemed like they had been sitting out and then had sauce poured over them. She hadn’t eaten any of the wings after noticing and asked our waitress if they could be swapped for Southwest Egg Rolls instead.
The waitress said she would ask her manager and later came back saying the manager approved making Southwest Egg Rolls for her. The egg rolls were brought out, we finished our meal, paid the bill, and left. Once we got home and reviewed the receipt, we noticed we were charged almost $15 for a full order of Southwest Egg Rolls, even though we were told it was a replacement. We were also charged $3 for kiosk games, despite never playing any games or touching the kiosk other than to pay the bill.
What made this even more frustrating was that shortly after, the waitress went to the table behind us where an elderly couple was dining. She noticed the woman hadn’t eaten her mac and cheese side and immediately told her, “You should’ve told me you didn’t like it, we could’ve replaced that for you,” without asking a manager. She then went on to replace it with a free dessert on the spot. This was surprising considering we had poor-quality food, had to wait for manager approval, and still ended up being charged.
Overall, inconsistent service, questionable charges, and poor handling of a legitimate complaint. Definitely left a bad impression.
Atmosphere: 1
Food: 2
Service: 1
Ladyy Dyamond
After a full day of shopping and exploring, you’ve definitely earned a break! Whether you’re looking for a quick grab-and-go snack or a sit-down meal, we’ve got you covered. Catch the game on our big screens while you eat—plus, enjoy the convenience of plenty of free parking. See you next time you’re in the neighborhood!
Atmosphere: 5
Food: 5
Service: 5
Trina Small
I ordered the Triple Dipper through Uber Eats and one item was BBQ Chicken stripe. I also got mini burgers and Southwest Egg rolls. Everything was drowned in BBQ sauce. It was so messy I had to remove the parchment paper and wipe my food off to eat it. When I called Chili's, the young lady told me it happened in transport...then tried to be smart and describe what a Triple Dipper is as if I didn't know what I ordered. Smh.
Food: 2
Service: 1
Renee Chandler
Great service
Atmosphere: 5
Food: 5
Service: 5
Monique Van Buren
Zay is a phenomenal server
Atmosphere: 4
Food: 4
Service: 5
brandon wood
Food was not up to par.. we threw it away...bill was aggressive...service available and very helpful ...just need new cooks and new recipes...this is clearly frozen food...as a kid it was wayy fresher here...clean dining area...men's room was clean but the lock is broke on one of two stall,,.not kool...
Atmosphere: 4
Food: 1
Service: 5
Samuel Brown
Very good meal 😋
Atmosphere: 4
Food: 4
Service: 4
Lauren Soll
Food was fine, what I would expect from a chilis. Service was worst I have ever had. Server literally only took our order and never spoke to us after that. Took 15 minutes to get our drinks from a runner not even our server. Asked for a refill that never arrived. Server didn’t even know where the sides were on the menu. Had to repeat my order 4 times and couldn’t even take home the leftovers cause not only was my server no where to be found but no other servers were around our area. First time I’ve ever felt the need to leave no tip…..
Atmosphere: 1
Food: 4
Service: 1
Michael
11/22 Stopped in for lunch to try the Three for Me advertised on TV. Unlimited chips and salsa. Chips came out nice and warm. Soft drink included. Got the Big QP burger. Was cooked just the way we ordered it. Both the fries and burger were nice and warm. Courteous staff. Will definitely return. Thank you.
We love Chili's. Not an everyday, week or month, since we don't love nearby, but certainly a must when we are there. Great food options for good prices.
Atmosphere: 4
Food: 4
Service: 5
Tasha Alexander
Food was great sorry didn’t take pictures this time
Atmosphere: 5
Food: 5
Service: 5
Hailey Valdez
Food was great! Service??? Bad. Took way too long to get us some water….waited almost 8 minutes for a to go bag that took me 30 seconds to grab on my own. Server with locks, dyed tips, and glasses asked for side money for a birthday song…. It was ours friends birthday :( paid him cash $10 and left with no birthday song… while others around us were sung to… stole my money….1-10 would not recommend for larger parties.
This was the best service ever!! They are so kind and the food came out quick
Atmosphere: 5
Food: 5
Service: 5
We were charged for items we did not order or use, and the way our issue was handled compared to another table nearby was frustrating. My partner ordered the Triple Dipper, and the wings in her portion were extremely overcooked and dried out—honestly seemed like they had been sitting out and then had sauce poured over them. She hadn’t eaten any of the wings after noticing and asked our waitress if they could be swapped for Southwest Egg Rolls instead.
The waitress said she would ask her manager and later came back saying the manager approved making Southwest Egg Rolls for her. The egg rolls were brought out, we finished our meal, paid the bill, and left. Once we got home and reviewed the receipt, we noticed we were charged almost $15 for a full order of Southwest Egg Rolls, even though we were told it was a replacement. We were also charged $3 for kiosk games, despite never playing any games or touching the kiosk other than to pay the bill.
What made this even more frustrating was that shortly after, the waitress went to the table behind us where an elderly couple was dining. She noticed the woman hadn’t eaten her mac and cheese side and immediately told her, “You should’ve told me you didn’t like it, we could’ve replaced that for you,” without asking a manager. She then went on to replace it with a free dessert on the spot. This was surprising considering we had poor-quality food, had to wait for manager approval, and still ended up being charged.
Overall, inconsistent service, questionable charges, and poor handling of a legitimate complaint. Definitely left a bad impression.
Atmosphere: 1
Food: 2
Service: 1
After a full day of shopping and exploring, you’ve definitely earned a break! Whether you’re looking for a quick grab-and-go snack or a sit-down meal, we’ve got you covered. Catch the game on our big screens while you eat—plus, enjoy the convenience of plenty of free parking. See you next time you’re in the neighborhood!
Atmosphere: 5
Food: 5
Service: 5
I ordered the Triple Dipper through Uber Eats and one item was BBQ Chicken stripe. I also got mini burgers and Southwest Egg rolls. Everything was drowned in BBQ sauce. It was so messy I had to remove the parchment paper and wipe my food off to eat it. When I called Chili's, the young lady told me it happened in transport...then tried to be smart and describe what a Triple Dipper is as if I didn't know what I ordered. Smh.
Food: 2
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Zay is a phenomenal server
Atmosphere: 4
Food: 4
Service: 5
Food was not up to par.. we threw it away...bill was aggressive...service available and very helpful ...just need new cooks and new recipes...this is clearly frozen food...as a kid it was wayy fresher here...clean dining area...men's room was clean but the lock is broke on one of two stall,,.not kool...
Atmosphere: 4
Food: 1
Service: 5
Very good meal 😋
Atmosphere: 4
Food: 4
Service: 4
Food was fine, what I would expect from a chilis. Service was worst I have ever had. Server literally only took our order and never spoke to us after that. Took 15 minutes to get our drinks from a runner not even our server. Asked for a refill that never arrived. Server didn’t even know where the sides were on the menu. Had to repeat my order 4 times and couldn’t even take home the leftovers cause not only was my server no where to be found but no other servers were around our area. First time I’ve ever felt the need to leave no tip…..
Atmosphere: 1
Food: 4
Service: 1
11/22 Stopped in for lunch to try the Three for Me advertised on TV. Unlimited chips and salsa. Chips came out nice and warm. Soft drink included. Got the Big QP burger. Was cooked just the way we ordered it. Both the fries and burger were nice and warm. Courteous staff. Will definitely return. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and great price
Atmosphere: 5
Food: 5
Service: 5
We love Chili's. Not an everyday, week or month, since we don't love nearby, but certainly a must when we are there. Great food options for good prices.
Atmosphere: 4
Food: 4
Service: 5
Food was great sorry didn’t take pictures this time
Atmosphere: 5
Food: 5
Service: 5
Food was great! Service??? Bad. Took way too long to get us some water….waited almost 8 minutes for a to go bag that took me 30 seconds to grab on my own. Server with locks, dyed tips, and glasses asked for side money for a birthday song…. It was ours friends birthday :( paid him cash $10 and left with no birthday song… while others around us were sung to… stole my money….1-10 would not recommend for larger parties.
14 Nov 25
Atmosphere: 2
Food: 4
Service: 1
Absolutely delicious!
Atmosphere: 5
Food: 5
Service: 5
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