The food isn’t the issue here; the customer service definitely is. On one occasion, the restaurant, although open, simply ignored all customers. Employees were visibly at drive-through windows, but simply not speaking to anyone in the line (even to communicate what was going on) or at the counter indoors (from one of the windows I observed someone attempting to flag down an employee who was also simply ignored). On another occasion, I ordered two meals, which were initially rung up correctly, only to have the order changed to one meal and a sandwich, which meant the rest of the meal had to be pieced together at various windows and, ultimately, inside through the individual purchase of each of the missing components, which is either an intentional grift for extra cash or means that the staff truly isn’t paying much attention at all, as the missing components were named and re-ordered multiple times.
Better to go elsewhere until this location is able to figure it out!
Atmosphere: 1
Food: 3
Service: 1
Javed Hussaini
I work right next to the Mcdonalds and Everyday I get my Breakfast from them but today they forgot to put my syrup and butter for my hotcake. So I called the manager explained to her about the situation and she hung up on me.
Service: 1
LeiLani Cooper
There is a language barrier. The person at the drive through (female) was not very professional or courteous. This is the McDonald's next to the Outback on route 301.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Hill
Ever since this Mc Donald’s remodeled and hired new staff it has been horrible. When they first opened I had to send a cheeseburger back 3 times before they finally got the order correct to add bacon. This morning I ordered a sausage, egg, and cheese biscuit. I noticed no cheese. I asked for my correct order and they said that biscuit does not come with cheese and it would be .99 plus tax to add cheese. I knew this was not right as I have ordered the same sandwich before with cheese. I also double checked their menu which says sausage, egg, and cheese biscuit. Horrible service and that’s why they never really have any customers there compared to the surrounding stores. I will not be going there again.
Atmosphere: 2
Food: 3
Service: 1
Erich Winkler
Clean bathrooms.
Atmosphere: 2
Food: 1
Service: 1
Angie Jacks
I hate you have to wait for long time before someone comes to register to take your order. It is almost like they forcing you to use kiosk to place your order.
Atmosphere: 5
Food: 5
Service: 3
Jacob Richardson
Food was great but took forever
Atmosphere: 4
Food: 5
Service: 4
Michael Grey
Chicken sandwich is the best
Atmosphere: 5
Food: 3
Service: 5
sarah love
Man, this food is so good 💯
Atmosphere: 5
Food: 5
Service: 5
Joe Matthews
Service is so slow to be a new McDonald's you will miss your whole lunch break dealing with these people they unorganize need better management 😒
Worst customer service ,always kept me waiting for my online order, never ever gonna come here again.worst Macdonald in Waldorf.
Atmosphere: 1
Food: 1
Service: 1
Marcus Vega
Barely speak English. Forgot napkins, utensils, syrup, and receipt. Also, $20 was for what I got was too much.
Atmosphere: 3
Food: 4
Service: 2
Gladys Aponte
It's fast food, Don't Expect much
Atmosphere: 2
Food: 3
Service: 2
Oscar Ramirez Moctezuma
The staff is very friendly, and my food was served to me in no time. The manger on duty (gentleman with glasses) was very polite and attentive. Not the usual service I would expect from McDonald's. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Melanie Flippen
CLOSED UNDER CONSTRUCTION PLEASE TAKE DOWN THIS LOCATION ON MAPS
The food isn’t the issue here; the customer service definitely is. On one occasion, the restaurant, although open, simply ignored all customers. Employees were visibly at drive-through windows, but simply not speaking to anyone in the line (even to communicate what was going on) or at the counter indoors (from one of the windows I observed someone attempting to flag down an employee who was also simply ignored). On another occasion, I ordered two meals, which were initially rung up correctly, only to have the order changed to one meal and a sandwich, which meant the rest of the meal had to be pieced together at various windows and, ultimately, inside through the individual purchase of each of the missing components, which is either an intentional grift for extra cash or means that the staff truly isn’t paying much attention at all, as the missing components were named and re-ordered multiple times.
Better to go elsewhere until this location is able to figure it out!
Atmosphere: 1
Food: 3
Service: 1
I work right next to the Mcdonalds and Everyday I get my Breakfast from them but today they forgot to put my syrup and butter for my hotcake. So I called the manager explained to her about the situation and she hung up on me.
Service: 1
There is a language barrier. The person at the drive through (female) was not very professional or courteous. This is the McDonald's next to the Outback on route 301.
Atmosphere: 1
Food: 1
Service: 1
Ever since this Mc Donald’s remodeled and hired new staff it has been horrible. When they first opened I had to send a cheeseburger back 3 times before they finally got the order correct to add bacon. This morning I ordered a sausage, egg, and cheese biscuit. I noticed no cheese. I asked for my correct order and they said that biscuit does not come with cheese and it would be .99 plus tax to add cheese. I knew this was not right as I have ordered the same sandwich before with cheese. I also double checked their menu which says sausage, egg, and cheese biscuit. Horrible service and that’s why they never really have any customers there compared to the surrounding stores. I will not be going there again.
Atmosphere: 2
Food: 3
Service: 1
Clean bathrooms.
Atmosphere: 2
Food: 1
Service: 1
I hate you have to wait for long time before someone comes to register to take your order. It is almost like they forcing you to use kiosk to place your order.
Atmosphere: 5
Food: 5
Service: 3
Food was great but took forever
Atmosphere: 4
Food: 5
Service: 4
Chicken sandwich is the best
Atmosphere: 5
Food: 3
Service: 5
Man, this food is so good 💯
Atmosphere: 5
Food: 5
Service: 5
Service is so slow to be a new McDonald's you will miss your whole lunch break dealing with these people they unorganize need better management 😒
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Worst customer service ,always kept me waiting for my online order, never ever gonna come here again.worst Macdonald in Waldorf.
Atmosphere: 1
Food: 1
Service: 1
Barely speak English. Forgot napkins, utensils, syrup, and receipt. Also, $20 was for what I got was too much.
Atmosphere: 3
Food: 4
Service: 2
It's fast food, Don't Expect much
Atmosphere: 2
Food: 3
Service: 2
The staff is very friendly, and my food was served to me in no time. The manger on duty (gentleman with glasses) was very polite and attentive. Not the usual service I would expect from McDonald's. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
CLOSED UNDER CONSTRUCTION PLEASE TAKE DOWN THIS LOCATION ON MAPS
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