I placed an order online for pick up at 6pm. Arrived to the store at 6:13pm to be told they don’t see an order. After showing my confirmation I was then told that maybe the ticket hadn’t printed on their end. This defeats the purpose of ordering online. A inconvenience that no one in the store seemed to care about. It’s now 6:45 I went to check on my order and was told by the manager that his staff never communicated the issue and they can start my order now.
Service: 1
Florine Coleman
Best pizza from any Papa John's we have ever eaten from. We can't wait to go back to visit.
Atmosphere: 5
Food: 5
Service: 5
Cilantro Disser
their pizza is delicious, but their cheese sticks are 10/10, especially with the cheese sauce. might even be the best i’ve had. the food is always piping hot, customer service was helpful, and the drivers are always very nice. i just wish the tracker worked. it’s hard not knowing where they are since i live in a multi-family home im too far from the front door to hear when they knock.
DON’T EVER SUPPORT!!! I ORDERED THE BIGGEST COUNT OF WINGS….ASKED FOR BUFFALO, THEY DIDN’T WHAT I ORDERED AND PAID FOR…I CALLED THEY SAID OH WILL WE SEND THE DRIVER BACK OUT IN 20-30 MINS NOBODY CAME CALLED BACK AND ASKED TO SPEAK TO A MANAGER LEFT ME ON HOLD FOR 10MINS PLUS, I AM DONE!!! Copying and pasting to Nextdoor, Google and my Ring App!!!!
Parking: Ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Vanessa Williams
Parking: Well lit Parking area and proof parking spaces
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Stuff Crust Pizza
Jay Jay
Sadly, the labor pool is getting extremely incompetent. There is absolutely No friendliness, no customer service standards, and no common sense. This was my first time ordering so I didn’t know the process at Papa John’s, so I patiently waited 30 minutes in the lobby which happens to be right in front of the cashier who took my order. After 30 mins, I finally approached the cashier and he greets me “can I help you?” Like if I had just walked in. Dude, did you forget that I already ordered and my food was sitting there for the last 15 minutes???? No apologies for the incompetence, no apologies for the unnecessary wait and no apologies for the terrible customer service. Hopefully the owner reads this review and communicates with the staff otherwise this is disservice to the guests who take their time to write a review to help you improve your business.
Atmosphere: 1
Service: 1
Rayna Turner
I came to this location on Smallwood Drive in Waldorf, MD to pick up an order under grub hub. When I arrived, there were 4 guys working. They all were moving to slowly. They showed no sense of urgency. The guy at the register told me that the order will be ready in 30 minutes. The customer only wanted a cheese pizza. How long does that take?TERRIBLE!!! When will you guys in headquarters address the issues, concerns and horrible reviews that this location receives?
Not only was there poor customer service, when I open the pizza first thing I see a strand of hair. Not good at all!
Laura Halikman
They say they're going to fix it, But I'm very unhappy with what I got in the 1st place.
CW RN
Purchased three different Papadias on 18 Jun 23, and this location went 0 for 3 on quality. Two of them had an insulting amount of meat but they tried to compensate with an abundance of vegetables. The third was chewy where the other two had a noticeable crunch. Preparation of the food didn't match what the app said and I mean not even close. Highly disappointed all the way around. Charles County deserves much better.
Atmosphere: 3
Food: 2
Service: 1
Jacqeline Huntley
The customer service was great and very friendly, the pizza was excellent but did give me
Very slow,very rude,don’t waste your time here
Atmosphere: 1
Food: 1
Service: 1
You need a cleaner guy to replace the big.
Very dirty employees at this location
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
I placed an order online for pick up at 6pm. Arrived to the store at 6:13pm to be told they don’t see an order. After showing my confirmation I was then told that maybe the ticket hadn’t printed on their end. This defeats the purpose of ordering online. A inconvenience that no one in the store seemed to care about. It’s now 6:45 I went to check on my order and was told by the manager that his staff never communicated the issue and they can start my order now.
Service: 1
Best pizza from any Papa John's we have ever eaten from. We can't wait to go back to visit.
Atmosphere: 5
Food: 5
Service: 5
their pizza is delicious, but their cheese sticks are 10/10, especially with the cheese sauce. might even be the best i’ve had. the food is always piping hot, customer service was helpful, and the drivers are always very nice. i just wish the tracker worked. it’s hard not knowing where they are since i live in a multi-family home im too far from the front door to hear when they knock.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Stuff Crust Pizza
Complete lazy idiots in that store.
Atmosphere: 1
Food: 1
Service: 1
DON’T EVER SUPPORT!!! I ORDERED THE BIGGEST COUNT OF WINGS….ASKED FOR BUFFALO, THEY DIDN’T WHAT I ORDERED AND PAID FOR…I CALLED THEY SAID OH WILL WE SEND THE DRIVER BACK OUT IN 20-30 MINS NOBODY CAME CALLED BACK AND ASKED TO SPEAK TO A MANAGER LEFT ME ON HOLD FOR 10MINS PLUS, I AM DONE!!! Copying and pasting to Nextdoor, Google and my Ring App!!!!
Parking: Ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Parking: Well lit Parking area and proof parking spaces
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Stuff Crust Pizza
Sadly, the labor pool is getting extremely incompetent. There is absolutely No friendliness, no customer service standards, and no common sense. This was my first time ordering so I didn’t know the process at Papa John’s, so I patiently waited 30 minutes in the lobby which happens to be right in front of the cashier who took my order. After 30 mins, I finally approached the cashier and he greets me “can I help you?” Like if I had just walked in. Dude, did you forget that I already ordered and my food was sitting there for the last 15 minutes???? No apologies for the incompetence, no apologies for the unnecessary wait and no apologies for the terrible customer service. Hopefully the owner reads this review and communicates with the staff otherwise this is disservice to the guests who take their time to write a review to help you improve your business.
Atmosphere: 1
Service: 1
I came to this location on Smallwood Drive in Waldorf, MD to pick up an order under grub hub. When I arrived, there were 4 guys working. They all were moving to slowly. They showed no sense of urgency. The guy at the register told me that the order will be ready in 30 minutes. The customer only wanted a cheese pizza. How long does that take?TERRIBLE!!! When will you guys in headquarters address the issues, concerns and horrible reviews that this location receives?
Restaurantji Recommends
The best pizza
Atmosphere: 4
Food: 4
Service: 4
Not only was there poor customer service, when I open the pizza first thing I see a strand of hair. Not good at all!
They say they're going to fix it, But I'm very unhappy with what I got in the 1st place.
Purchased three different Papadias on 18 Jun 23, and this location went 0 for 3 on quality. Two of them had an insulting amount of meat but they tried to compensate with an abundance of vegetables. The third was chewy where the other two had a noticeable crunch. Preparation of the food didn't match what the app said and I mean not even close. Highly disappointed all the way around. Charles County deserves much better.
Atmosphere: 3
Food: 2
Service: 1
The customer service was great and very friendly, the pizza was excellent but did give me
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Stuff Crust Pizza
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