Placed an order at 7:02 and website stated 7:42-7:52 delivery. Was totally fine with that however at 7:48 it showed on the tracker as being delivered. I checked my hallway and no one was there along with no pizza. Called the restaurant at 7:50 and was told yeah that's what they do and he will be there shortly since he clocked in early. Okay, fine things happen. At 8:10(!!!) knock on door and pizza was finally delivered. There is grease on the boxes and pizza and garlic knots aren't hot - more like room temp. Twenty minutes is NOT shortly! Highly DO NOT recommend this Papa Johns.
Food: 1
Service: 1
Emily Logan
The employees needs hygiene lessons! One is very bad smelling, (dread locks down to his butt)! They need to be friendlier.
Atmosphere: 2
Food: 3
Service: 2
hetal patel
I had a disappointing experience with Papa John's that really highlights the need for better customer service and hospitality training for their employees. I ordered a pizza and garlic knots, but I received plain garlic knots without the garlic butter seasoning on top. When I called the store to address the issue, they answered the call but put me on hold, leaving me listening to music for a long time.
Frustrated, I decided to go back to the store with the garlic knots. When I explained the situation and showed the employee the knots without the garlic butter, they never offered to make me a new, fresh order. Instead, the employee simply poured the butter sauce on top of the cold knots that I had brought back, without even bothering to heat them up in the oven so the butter could melt.
This experience has made me decide to stop giving them my business. I will also ensure that the company is made aware of this situation because I wasted my gas for the trip there and back twice due to their mistakes. š”š”š”š”
Food: 1
Service: 1
X D
why doesnāt anyone where gloves? All food prepared with bare hands. Threw me off. Wouldnāt recommend.
Atmosphere: 1
Food: 1
Service: 1
mohammed ibrahim
Very slow,very rude,donāt waste your time here
Atmosphere: 1
Food: 1
Service: 1
nguendja franklin
You need a cleaner guy to replace the big.
Very dirty employees at this location
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
Ashley Moore
I placed an order online for pick up at 6pm. Arrived to the store at 6:13pm to be told they donāt see an order. After showing my confirmation I was then told that maybe the ticket hadnāt printed on their end. This defeats the purpose of ordering online. A inconvenience that no one in the store seemed to care about. Itās now 6:45 I went to check on my order and was told by the manager that his staff never communicated the issue and they can start my order now.
Service: 1
Florine Coleman
Best pizza from any Papa John's we have ever eaten from. We can't wait to go back to visit.
Atmosphere: 5
Food: 5
Service: 5
Cilantro Disser
their pizza is delicious, but their cheese sticks are 10/10, especially with the cheese sauce. might even be the best iāve had. the food is always piping hot, customer service was helpful, and the drivers are always very nice. i just wish the tracker worked. itās hard not knowing where they are since i live in a multi-family home im too far from the front door to hear when they knock.
DONāT EVER SUPPORT!!! I ORDERED THE BIGGEST COUNT OF WINGSā¦.ASKED FOR BUFFALO, THEY DIDNāT WHAT I ORDERED AND PAID FORā¦I CALLED THEY SAID OH WILL WE SEND THE DRIVER BACK OUT IN 20-30 MINS NOBODY CAME CALLED BACK AND ASKED TO SPEAK TO A MANAGER LEFT ME ON HOLD FOR 10MINS PLUS, I AM DONE!!! Copying and pasting to Nextdoor, Google and my Ring App!!!!
Parking: Ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Vanessa Williams
Parking: Well lit Parking area and proof parking spaces
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Stuff Crust Pizza
Jay Jay
Sadly, the labor pool is getting extremely incompetent. There is absolutely No friendliness, no customer service standards, and no common sense. This was my first time ordering so I didnāt know the process at Papa Johnās, so I patiently waited 30 minutes in the lobby which happens to be right in front of the cashier who took my order. After 30 mins, I finally approached the cashier and he greets me ācan I help you?ā Like if I had just walked in. Dude, did you forget that I already ordered and my food was sitting there for the last 15 minutes???? No apologies for the incompetence, no apologies for the unnecessary wait and no apologies for the terrible customer service. Hopefully the owner reads this review and communicates with the staff otherwise this is disservice to the guests who take their time to write a review to help you improve your business.
Atmosphere: 1
Service: 1
Rayna Turner
I came to this location on Smallwood Drive in Waldorf, MD to pick up an order under grub hub. When I arrived, there were 4 guys working. They all were moving to slowly. They showed no sense of urgency. The guy at the register told me that the order will be ready in 30 minutes. The customer only wanted a cheese pizza. How long does that take?TERRIBLE!!! When will you guys in headquarters address the issues, concerns and horrible reviews that this location receives?
Placed an order at 7:02 and website stated 7:42-7:52 delivery. Was totally fine with that however at 7:48 it showed on the tracker as being delivered. I checked my hallway and no one was there along with no pizza. Called the restaurant at 7:50 and was told yeah that's what they do and he will be there shortly since he clocked in early. Okay, fine things happen. At 8:10(!!!) knock on door and pizza was finally delivered. There is grease on the boxes and pizza and garlic knots aren't hot - more like room temp. Twenty minutes is NOT shortly! Highly DO NOT recommend this Papa Johns.
Food: 1
Service: 1
The employees needs hygiene lessons! One is very bad smelling, (dread locks down to his butt)! They need to be friendlier.
Atmosphere: 2
Food: 3
Service: 2
I had a disappointing experience with Papa John's that really highlights the need for better customer service and hospitality training for their employees. I ordered a pizza and garlic knots, but I received plain garlic knots without the garlic butter seasoning on top. When I called the store to address the issue, they answered the call but put me on hold, leaving me listening to music for a long time.
Frustrated, I decided to go back to the store with the garlic knots. When I explained the situation and showed the employee the knots without the garlic butter, they never offered to make me a new, fresh order. Instead, the employee simply poured the butter sauce on top of the cold knots that I had brought back, without even bothering to heat them up in the oven so the butter could melt.
This experience has made me decide to stop giving them my business. I will also ensure that the company is made aware of this situation because I wasted my gas for the trip there and back twice due to their mistakes. š”š”š”š”
Food: 1
Service: 1
why doesnāt anyone where gloves? All food prepared with bare hands. Threw me off. Wouldnāt recommend.
Atmosphere: 1
Food: 1
Service: 1
Very slow,very rude,donāt waste your time here
Atmosphere: 1
Food: 1
Service: 1
You need a cleaner guy to replace the big.
Very dirty employees at this location
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza
I placed an order online for pick up at 6pm. Arrived to the store at 6:13pm to be told they donāt see an order. After showing my confirmation I was then told that maybe the ticket hadnāt printed on their end. This defeats the purpose of ordering online. A inconvenience that no one in the store seemed to care about. Itās now 6:45 I went to check on my order and was told by the manager that his staff never communicated the issue and they can start my order now.
Service: 1
Best pizza from any Papa John's we have ever eaten from. We can't wait to go back to visit.
Atmosphere: 5
Food: 5
Service: 5
their pizza is delicious, but their cheese sticks are 10/10, especially with the cheese sauce. might even be the best iāve had. the food is always piping hot, customer service was helpful, and the drivers are always very nice. i just wish the tracker worked. itās hard not knowing where they are since i live in a multi-family home im too far from the front door to hear when they knock.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Stuff Crust Pizza
Complete lazy idiots in that store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
DONāT EVER SUPPORT!!! I ORDERED THE BIGGEST COUNT OF WINGSā¦.ASKED FOR BUFFALO, THEY DIDNāT WHAT I ORDERED AND PAID FORā¦I CALLED THEY SAID OH WILL WE SEND THE DRIVER BACK OUT IN 20-30 MINS NOBODY CAME CALLED BACK AND ASKED TO SPEAK TO A MANAGER LEFT ME ON HOLD FOR 10MINS PLUS, I AM DONE!!! Copying and pasting to Nextdoor, Google and my Ring App!!!!
Parking: Ok
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chocolate Chip Cookie
Parking: Well lit Parking area and proof parking spaces
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Stuff Crust Pizza
Sadly, the labor pool is getting extremely incompetent. There is absolutely No friendliness, no customer service standards, and no common sense. This was my first time ordering so I didnāt know the process at Papa Johnās, so I patiently waited 30 minutes in the lobby which happens to be right in front of the cashier who took my order. After 30 mins, I finally approached the cashier and he greets me ācan I help you?ā Like if I had just walked in. Dude, did you forget that I already ordered and my food was sitting there for the last 15 minutes???? No apologies for the incompetence, no apologies for the unnecessary wait and no apologies for the terrible customer service. Hopefully the owner reads this review and communicates with the staff otherwise this is disservice to the guests who take their time to write a review to help you improve your business.
Atmosphere: 1
Service: 1
I came to this location on Smallwood Drive in Waldorf, MD to pick up an order under grub hub. When I arrived, there were 4 guys working. They all were moving to slowly. They showed no sense of urgency. The guy at the register told me that the order will be ready in 30 minutes. The customer only wanted a cheese pizza. How long does that take?TERRIBLE!!! When will you guys in headquarters address the issues, concerns and horrible reviews that this location receives?
The best pizza
Atmosphere: 4
Food: 4
Service: 4
Loading...