I am writing to bring to your attention an issue I experienced at your Taco Bell location 91 Smallwood MD 20602 on [1/19/26 ] at approximately [2:26pm].
During my visit, I interacted with manger/leadership MS.PAM informed by employee Geraye (which was amazing by the way). The customer service MS.PAM provided whose behavior I found to be unprofessional and dismissive. ASKED FOR A SIDE OF SOUR CREAM was greeted with rude/nasty tone, lack of courtesy, regarding order being placed incorrect. This interaction made what should have been a simple visit unpleasant. Might I add the wait in the drive through line was 15 minutes.
I understand that the food service environment can be fast-paced and stressful; however, basic courtesy and professionalism should still be maintained when interacting with customers and MS.PAM who is supposed to be in leadership position with Taco Bell. Unfortunately, this was not the case during my visit.
I wanted to make you aware of this situation so it can be addressed appropriately. I appreciate your time and attention and hope future visits will reflect the level of service customers expect from Taco Bell
Service: 1
XaQaRa EquinoX
Nachos..and I love them from Taco Bell. I like the cheese sauce in a separate container, which I was given.
Atmosphere: 3
Food: 5
Service: 5
Robert Robinson
My family was given the wrong order.
Atmosphere: 2
Food: 3
Service: 3
Troy Watson
They messed up my order. I wanted my money back the girl who refunded me was very ignorant. The young lady who took my order had manners and excellent customer service skills.
Atmosphere: 1
Food: 1
Service: 5
Markia Hebb
Sat in the lobby 10 minutes while manager sits conversating with friends and doesn’t even ask me what I wanted to order even though I was picking up an online order that I had placed . Will not be back this location has went completely downhill. No customer service at all
Atmosphere: 1
Service: 1
David Campbell
Hate this taco bell! I want to know what can we do to have the drive through redone. It messed up my rims. It way too tight!
Atmosphere: 1
Service: 1
Hope
the young lady who took my order and cashed me out in the drive thru around 1pm 06/02 was very sweet and lovely. i modify a lot about my food bc im vegetarian & so it’s nice when a location is able to accurately fulfill my requests.
Atmosphere: 5
Food: 5
Service: 5
Christopher Greene
Good service
Food: 5
Service: 5
Zelda
Wow, tacos have increased in price! Nice for a quick bite, though. Drive through, didn't go inside.
Food: 3
Service: 5
phyllis green
Order #6 i am given 5 pieces of chicken, maybe less. Ask for sauce ,no sauce. Pay 14.62 i could have got a dinner with a few more dollars. FIRST TIME AND LAST .Will Not recommend
I came through Saturday around 1030am, no breakfast she said, so I got two Crunchwrap supreme. It’s now Monday, and I’m still sick. The sickness hit me Saturday evening. Last time with y’all. Nasty ✌️
Atmosphere: 1
Food: 1
Service: 3
Summer faith
they were out of EVERYTHING and this was my taco!! wth!
I am writing to bring to your attention an issue I experienced at your Taco Bell location 91 Smallwood MD 20602 on [1/19/26 ] at approximately [2:26pm].
During my visit, I interacted with manger/leadership MS.PAM informed by employee Geraye (which was amazing by the way). The customer service MS.PAM provided whose behavior I found to be unprofessional and dismissive. ASKED FOR A SIDE OF SOUR CREAM was greeted with rude/nasty tone, lack of courtesy, regarding order being placed incorrect. This interaction made what should have been a simple visit unpleasant. Might I add the wait in the drive through line was 15 minutes.
I understand that the food service environment can be fast-paced and stressful; however, basic courtesy and professionalism should still be maintained when interacting with customers and MS.PAM who is supposed to be in leadership position with Taco Bell. Unfortunately, this was not the case during my visit.
I wanted to make you aware of this situation so it can be addressed appropriately. I appreciate your time and attention and hope future visits will reflect the level of service customers expect from Taco Bell
Service: 1
Nachos..and I love them from Taco Bell.
I like the cheese sauce in a separate container, which I was given.
Atmosphere: 3
Food: 5
Service: 5
My family was given the wrong order.
Atmosphere: 2
Food: 3
Service: 3
They messed up my order. I wanted my money back the girl who refunded me was very ignorant. The young lady who took my order had manners and excellent customer service skills.
Atmosphere: 1
Food: 1
Service: 5
Sat in the lobby 10 minutes while manager sits conversating with friends and doesn’t even ask me what I wanted to order even though I was picking up an online order that I had placed . Will not be back this location has went completely downhill. No customer service at all
Atmosphere: 1
Service: 1
Hate this taco bell! I want to know what can we do to have the drive through redone. It messed up my rims. It way too tight!
Atmosphere: 1
Service: 1
the young lady who took my order and cashed me out in the drive thru around 1pm 06/02 was very sweet and lovely. i modify a lot about my food bc im vegetarian & so it’s nice when a location is able to accurately fulfill my requests.
Atmosphere: 5
Food: 5
Service: 5
Good service
Food: 5
Service: 5
Wow, tacos have increased in price! Nice for a quick bite, though. Drive through, didn't go inside.
Food: 3
Service: 5
Order #6 i am given 5 pieces of chicken, maybe less. Ask for sauce ,no sauce. Pay 14.62 i could have got a dinner with a few more dollars. FIRST TIME AND LAST .Will Not recommend
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
Awesome experience. Kind and professional staff.
Atmosphere: 5
Food: 5
Service: 5
Took forever
Atmosphere: 1
Food: 1
Service: 1
The people who work here are always nice
Atmosphere: 5
Food: 4
Service: 5
I came through Saturday around 1030am, no breakfast she said, so I got two Crunchwrap supreme. It’s now Monday, and I’m still sick. The sickness hit me Saturday evening. Last time with y’all. Nasty ✌️
Atmosphere: 1
Food: 1
Service: 3
they were out of EVERYTHING and this was my taco!! wth!
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