The food and drinks were subpar from the appetizers to dinners. We didn’t finish anything. The kitchen staff didn’t even know where the shrimp was from. The server didn’t even notice we finished nothing and didn’t ask if it was okay. Drinks tasted bad, food had no taste. Fettuccini Alfredo looked like paste. Yucky. Very disappointing
Atmosphere: 3
Food: 1
Service: 3
Kelly Orndorff
I strongly believe that the ONE server (Kirsten) and the ONE bartender (Tonya) who worked yesterday deserve better support. It was incredibly busy with a full bar during a Ravens away game and 15 tables in the dining room. Despite the challenging circumstances, they maintained a great attitude and provided excellent service. It's imperative to adequately staff your restaurant/bar to ensure the best possible experience for both customers and employees.
Atmosphere: 3
Food: 2
Service: 3
mario
The food has been bad no matter the name or ownership. The kids hosting and serving are cool but the food is unacceptable at the price point.
Atmosphere: 3
Food: 1
Service: 4
Errol Smith
Parking: We were only one of two parties in the dining room. Wait staff could have been more accessible.
Atmosphere: 4
Food: 4
Service: 3
actionjack84
I'm here now. I can't give the food any stars because it I haven't gotten any yet in over an hour. The problems with this place (Sera) are too many to list here. But on the bright side "most of. their Cabernets are white".
Atmosphere: 2
Service: 1
David Smith
Liked this place when it was Rafael’s. Since new owners took over service takes forever and is not friendly. Two bottles of beer takes 12 minutes?
Atmosphere: 5
Food: 3
Service: 1
Brianna Lloyd Anger
I had a private party on the deck on the same day as their official opening as Serra. My party planning was very last-minute, and I was in a bit of a pinch. However, Brittany was fantastic to work with and accommodated me in a large way. And I was not the easiest to work with (not intentionally) because I kept forgetting things she had already explained. But she was patient with me and the event was a huge success. I would recommend the deck for private party to anyone- was a beautiful night had by all, and all my guests told me how good their food was.
Atmosphere: 5
Food: 5
Service: 5
Josh Sizemore
The food is usually very good, today it was a little overcooked. Our server Dawn had a terrible attitude, not sure if she was having a bad day or if we did something to upset her but her service was really terrible. She did not say one pleasant thing or thank us for coming in. She took almost an hour to bring us our food and the restaurant was not busy. Another waiter told us our food should be out soon and it was another 20 minutes before she came out with it. We told dawn our eggs were overcooked and she said "okay" and didnt offer to fix it or even apologize. When we got our check we noticed she charged us for the wrong drinks and she said the drinks she charged us for were the same price as what we got (which was not correct) and she wasn't going to print out another check for us. We were at the restaurant for about an hour and a half and she only came to our table 3 times. We ended up paying our check using the QR code on the recipt because she just never came back to check up on us. Really unacceptable service all around from Dawn and I hope someone does something about it.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Maryland Eggs Benedict
Phillip Pate
We got seated at 10:30AM, watched two other tables come in after us and get served before us. Our “waitress” who was actually the hung over bartender stumbled through the entire service. At one point they tried to clear our table and we had not even been served yet. Coffee served in glass mugs, presented like weak tea. Asked the “waitress” and she said that’s how they make it. Finally got our food an hour later. Dining room was empty so no excuse’s . Food was ok, but service was absolutely horrible. I can not express in respectful words how embarrassing this experience was.
Atmosphere: 2
Food: 2
Service: 1
T. Wilson
Rafael’s accommodated my large family after a funeral of our loved one! The have us a huge room where we ate drank and had the best times telling memorable stories about our lost loved one! The two waiters whose names I don’t remember were awesome and attentive! Even the bartender and hostess were so friendly and warm! Thank you Rafael’s for making such a sad occasion into a wonderful family bonding experience filled with joy and laughter! The food was delicious and the drinks were on point and flowing! I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream of Crab, Ahi Tuna, Maryland Crab Soup, Cream of Crab Soup
Salmon and steak were both fantastic!!! Gabby, our server, was great!
Chris Sarigianis
Rafael's Steak & Oyster in Westminster, Maryland, is a true gem! From the moment we walked in, we were warmly welcomed by the friendly staff and the charming owner, Rafael, who is incredibly nice and talkative. His genuine hospitality made our dining experience even more enjoyable.
The ambiance of the restaurant is cozy and inviting, perfect for a relaxing meal. The menu offers a fantastic selection of steaks and oysters, and everything we tried was cooked to perfection. The steaks were tender and flavorful, and the oysters were fresh and delicious.
Rafael's attention to detail and passion for his restaurant shines through in every aspect, from the impeccable service to the beautifully presented dishes. It’s clear that he truly cares about his customers and their experience.
Overall, Rafael's Steak & Oyster exceeded all our expectations. If you're in Westminster and looking for a memorable dining experience with top-notch food and exceptional service, this is the place to go. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream of Crab, Ahi Tuna, Cream of Crab Soup, Soup, Crab Cake, Sandwich, Chicken Oscar, Beef Patty Add On
Susan Reandeau
Great service, great food, will be back again!
Joshua Lebo
First time there, we were confused that rock salt was absolutely packed but this place is just a block away and was not busy. Giving everything a 4 out of 5 as it was our first time there, but definitely worth checking out
The food and drinks were subpar from the appetizers to dinners. We didn’t finish anything.
The kitchen staff didn’t even know where the shrimp was from. The server didn’t even notice we finished nothing and didn’t ask if it was okay.
Drinks tasted bad, food had no taste. Fettuccini Alfredo looked like paste. Yucky.
Very disappointing
Atmosphere: 3
Food: 1
Service: 3
I strongly believe that the ONE server (Kirsten) and the ONE bartender (Tonya) who worked yesterday deserve better support. It was incredibly busy with a full bar during a Ravens away game and 15 tables in the dining room. Despite the challenging circumstances, they maintained a great attitude and provided excellent service. It's imperative to adequately staff your restaurant/bar to ensure the best possible experience for both customers and employees.
Atmosphere: 3
Food: 2
Service: 3
The food has been bad no matter the name or ownership. The kids hosting and serving are cool but the food is unacceptable at the price point.
Atmosphere: 3
Food: 1
Service: 4
Parking: We were only one of two parties in the dining room. Wait staff could have been more accessible.
Atmosphere: 4
Food: 4
Service: 3
I'm here now. I can't give the food any stars because it I haven't gotten any yet in over an hour. The problems with this place (Sera) are too many to list here. But on the bright side "most of. their Cabernets are white".
Atmosphere: 2
Service: 1
Liked this place when it was Rafael’s. Since new owners took over service takes forever and is not friendly. Two bottles of beer takes 12 minutes?
Atmosphere: 5
Food: 3
Service: 1
I had a private party on the deck on the same day as their official opening as Serra. My party planning was very last-minute, and I was in a bit of a pinch. However, Brittany was fantastic to work with and accommodated me in a large way. And I was not the easiest to work with (not intentionally) because I kept forgetting things she had already explained. But she was patient with me and the event was a huge success. I would recommend the deck for private party to anyone- was a beautiful night had by all, and all my guests told me how good their food was.
Atmosphere: 5
Food: 5
Service: 5
The food is usually very good, today it was a little overcooked. Our server Dawn had a terrible attitude, not sure if she was having a bad day or if we did something to upset her but her service was really terrible. She did not say one pleasant thing or thank us for coming in. She took almost an hour to bring us our food and the restaurant was not busy. Another waiter told us our food should be out soon and it was another 20 minutes before she came out with it. We told dawn our eggs were overcooked and she said "okay" and didnt offer to fix it or even apologize. When we got our check we noticed she charged us for the wrong drinks and she said the drinks she charged us for were the same price as what we got (which was not correct) and she wasn't going to print out another check for us. We were at the restaurant for about an hour and a half and she only came to our table 3 times. We ended up paying our check using the QR code on the recipt because she just never came back to check up on us. Really unacceptable service all around from Dawn and I hope someone does something about it.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Maryland Eggs Benedict
We got seated at 10:30AM, watched two other tables come in after us and get served before us. Our “waitress” who was actually the hung over bartender stumbled through the entire service. At one point they tried to clear our table and we had not even been served yet. Coffee served in glass mugs, presented like weak tea. Asked the “waitress” and she said that’s how they make it. Finally got our food an hour later. Dining room was empty so no excuse’s . Food was ok, but service was absolutely horrible. I can not express in respectful words how embarrassing this experience was.
Atmosphere: 2
Food: 2
Service: 1
Rafael’s accommodated my large family after a funeral of our loved one! The have us a huge room where we ate drank and had the best times telling memorable stories about our lost loved one! The two waiters whose names I don’t remember were awesome and attentive! Even the bartender and hostess were so friendly and warm! Thank you Rafael’s for making such a sad occasion into a wonderful family bonding experience filled with joy and laughter! The food was delicious and the drinks were on point and flowing! I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream of Crab, Ahi Tuna, Maryland Crab Soup, Cream of Crab Soup
Restaurantji Recommends
Salmon and steak were both fantastic!!! Gabby, our server, was great!
Rafael's Steak & Oyster in Westminster, Maryland, is a true gem! From the moment we walked in, we were warmly welcomed by the friendly staff and the charming owner, Rafael, who is incredibly nice and talkative. His genuine hospitality made our dining experience even more enjoyable.
The ambiance of the restaurant is cozy and inviting, perfect for a relaxing meal. The menu offers a fantastic selection of steaks and oysters, and everything we tried was cooked to perfection. The steaks were tender and flavorful, and the oysters were fresh and delicious.
Rafael's attention to detail and passion for his restaurant shines through in every aspect, from the impeccable service to the beautifully presented dishes. It’s clear that he truly cares about his customers and their experience.
Overall, Rafael's Steak & Oyster exceeded all our expectations. If you're in Westminster and looking for a memorable dining experience with top-notch food and exceptional service, this is the place to go. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream of Crab, Ahi Tuna, Cream of Crab Soup, Soup, Crab Cake, Sandwich, Chicken Oscar, Beef Patty Add On
Great service, great food, will be back again!
First time there, we were confused that rock salt was absolutely packed but this place is just a block away and was not busy. Giving everything a 4 out of 5 as it was our first time there, but definitely worth checking out
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ahi Tuna, Soup, Sandwich
Love the calamari!!
Atmosphere: 5
Food: 5
Service: 5
Loading...