Rita's Italian Ice & Frozen Custard

Take the pup cup advertising off the door if dogs are not actually welcome.

Very clean in this Rita’s. I appreciate that they take care of it so well. We enjoy coming to this location!

Usually the service is amazing at this place and it would be an automatic 5 stars.But today my experience was a little Di.There was 2 employees instead of one and when I walked over to pay.I realized that I was being charged for a small gelati and arge gelati. When I reminded them that I got extra custard.She added that on.I was a little confused but didn't want to be argumentative so
I paid the 14 dollars for a large gelati thst didn't even have extra custard on it and I left a $5 tip because it's what I always do.
May have been a mistake. May not have been a mistake but before I could hit print receipt. I didn't have the option to get a receipt because the girl behind the counter. Hit no receipt for me quicker than I could hit print receipt. I don't think it's the girls trying to make extra money.I've just never had this issue before and I've always had great.
Service at this location

Love Rita's ice cream

Sophie and Natalie were very patient when we came in close to closing time. My son couldn't decide what flavor he wanted and they were so nice. The ice was great!!

Sophie did a great job!

Sophie gave great service!!

Good Italian ice restaurant

Karilyn! This girl hustled, working by herself, with a line of customers! She did a great job!

Natalee Is Awesome!

My mom recently stopped into a Rita’s and was delighted with her a chocolate custard cone dipped in chocolate ….And while the custard itself was beyond a delicious treat, it was actually the kindness and warmth of the young lady behind the counter which prompted this review. As my mother is a senior citizen who certainly doesn’t make a habit of frequenting ice cream or frozen custard shops and although she didn’t necessarily have any expectations regarding this particular visit, Natalee, the young woman who helped her somehow managed to turn a quick treat into a warm memory. Consequently, it was my mother who insisted I write this review after sharing her experience with me in detail.

With that said, my mom explained that whilst milling about the Meadow Creek Shopping Center in Westminster she was practically invited into Rita’s and greeted with a giant smile upon her arrival, which happened to be right around noon as the shop opened for business on an unseasonably warm Tuesday afternoon in April. Impressed by the store’s cleanliness and extensive list of options, my mom ultimately decided on a soft serve chocolate custard cone, dipped in chocolate with sprinkles. She was tended to immediately by the attentive employee behind the counter who had just moments ago welcomed her into the shop.

After handing my mom the custard filled cone, Natalee took the time to make sure that the treat was to my mom’s satisfaction, ensured that she was comfortably seated while inside the shop and made sure that my mom had enough napkins in order to keep pace with the anticipated melting upon her departure. Moreover, it was Natalee’s personal approach, sweet demeanor and genuine kindness which really stuck out, perhaps as a reminder of the old fashioned neighborliness of a bygone era or maybe just a simple a reminder of how a pleasant a chance encounter with a kind soul can warm the heart.

All said, in this chance encounter, not only did Natalee manage to generate at least two new customers but she also created a lasting image in our minds of how absolutely lovely a random trip to Rita’s Italian Ice & Frozen Custard can be!

Love it

Kamryn and Karla made our day. Came in and they made an experience just about us

Best day of my entire life. The second I entered this Rita’s a wave of pleasure and pure unadulterated excitement washed over me due to the impeccable customer service provided at this location never in my life have I experienced a better level of service.

very good service and had a fun Convo

Very family friendly here. A great atmosphere. Can't wait for family nights!