Excellent service & food was ready fast and was delicious.
Atmosphere: 5
Food: 5
Service: 5
Karanbir Singh Kooner
Gina one of the bestest and kindest servers i’v ever seen, big respect 🫡
Atmosphere: 5
Food: 5
Service: 5
Natasha ShaMone
10/04/2025-Great location! Great Management and food staff! Ordered a large vege pizza and cinnamon pull-aways! Yum! Yummy! Delicious! Food was so hot and fresh and DELICIOUS!!! Parking lot and parking was good! This location is very busy! Well supported by patrons(customers)! Had a great ordering and eating experience!!!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Weaver
I spent $30.00 for a pizza. The pizza was cold, there were 5 slices of pizza. I dont think Papa John's is for me.
Food: 1
Ashanty Decorations
On 04/06/25 at 11:38 AM I went to buy a meal that cost $40.14 for the total order. I paid with my Banco Amarica credit card. The cashier took the money, gave me back my card, and gave me my receipt for my order. I waited for the order inside the establishment. Before they prepared the order, I asked if I could cancel it because I had to leave and couldn't wait. The cashier told me yes, but the refund would take between 3 and 7 days because the payment was with a card. I told him okay. The cashier gave me my receipt and I left. Today, 04/16/25 at 12:20 PM, I went to the establishment to ask if I wouldn't get a refund. What would the order tell me because I haven't received the money on my card or in my bank account. The cashier told me I'm going to speak to the supervisor. I told him okay. I'll wait. The supervisor said he can't give me the money or the food. I told him why. He told me to call. the bank called the bank the bank says that I have no papa johns transactions in my history the teller explains to his supervisor that he must return the money or the food to me his supervisor says no when I have the receipt for the order in hand the bank tells him that I do not have a refund from papa johns and the teller explains to his supervisor that I did not receive the food nor do I have the money that he must do one of two things give me the food or the money his supervisor says no because he felt like not giving it to me when I have every reason in my favor he keeps saying no I want my money I worked my time my sweat my effort it is frustrating that you claim something that is yours and they do not want to give it to you because the other does not want it in this country nothing is free everything is worked for I am full of frustration helplessness and anguish for that bad time spent at 11915 Georgia Av wheaton, md 20902 number # 0722 I want my refund today it's been 10 days and I complain and his supervisor says no because he feels The owner of the establishment, when he is a more knowledgeable worker, has no reason not to want to return my property I tore the ticket from the futility and the helplessness was too much for me.
Wilhsia Kimmakon
Good Customer service
Charvez
Needs to be shut down I wouldn’t feed my dog this food. The service is awful he made boneless wings that clearly were garlic or some and he added some bbq sauce on top. It tasted like poison …I told the guy he was rude told me he not replacing the order and said he is busy and hung up . I called customer service to address issue no return call. Someone needs to contact health department being it’s next to a nail shop and papa John’s smells just like a nail shop inside of it.
Stacey Pearl
I can’t order from this store any more. This is extra cheese. There is more cheese than dough. It’s beyond disgusting.
Susan Powell
I order from Papa John’s yesterday. I received a call from Papa John’s letting me know that they did not have the unsauced boneless wings. The girl asked me if I wanted another order of the buffalo wings, which I said no, just credit me back the cost of the unsauced boneless wings. She said the new charge would be $45 and change. Checking my credit card, I now have two charges - one for the original cost of the order $59.09 and another one for $54.18. I called Papa John’s a few minutes ago and spoke to Raphael. After a frustrating discussion with him, I asked him to ask his manager to call me. He had put me on hold and called his manager and spoke with him, but now he tells me that his manager is with his family and he might not call me back tonight. I guess the customer is not important when it comes to correcting their mistake.
James Orcutt
Waited 15 minutes to pick up a pizza that was sitting on a shelf the whole time.
I don’t think they even know what customer service i was there for delivery one black and another hispanic guy working inside and I asked if they have public restrooms and hispanic guy treated me like trash even his coworkers shocked I don’t know why someone treated like that for just asking if they have public restrooms easy answer sorry we don’t have I will more than okay with that answer if any one inside of the store one check the incident it’s 23 of August tobe exact around 4:25 to 4:40 pm
Coach E
Food used to be decent a few years ago but now it seems like the new people simply don’t know/care to make it right
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Create Your Own Pizza
N C
Poor parking
Atmosphere: 3
Food: 5
Service: 5
JOHN DAVIS
When I order from Papa John's I always come to this location. The service is good and food is served promptly.
Excellent service & food was ready fast and was delicious.
Atmosphere: 5
Food: 5
Service: 5
Gina one of the bestest and kindest servers i’v ever seen, big respect 🫡
Atmosphere: 5
Food: 5
Service: 5
10/04/2025-Great location! Great Management and food staff! Ordered a large vege pizza and cinnamon pull-aways! Yum! Yummy! Delicious! Food was so hot and fresh and DELICIOUS!!! Parking lot and parking was good! This location is very busy! Well supported by patrons(customers)! Had a great ordering and eating experience!!!
Atmosphere: 5
Food: 5
Service: 5
I spent $30.00 for a pizza. The pizza was cold, there were 5 slices of pizza. I dont think Papa John's is for me.
Food: 1
On 04/06/25 at 11:38 AM I went to buy a meal that cost $40.14 for the total order. I paid with my Banco Amarica credit card. The cashier took the money, gave me back my card, and gave me my receipt for my order. I waited for the order inside the establishment. Before they prepared the order, I asked if I could cancel it because I had to leave and couldn't wait. The cashier told me yes, but the refund would take between 3 and 7 days because the payment was with a card. I told him okay. The cashier gave me my receipt and I left. Today, 04/16/25 at 12:20 PM, I went to the establishment to ask if I wouldn't get a refund. What would the order tell me because I haven't received the money on my card or in my bank account. The cashier told me I'm going to speak to the supervisor. I told him okay. I'll wait. The supervisor said he can't give me the money or the food. I told him why. He told me to call. the bank called the bank the bank says that I have no papa johns transactions in my history the teller explains to his supervisor that he must return the money or the food to me his supervisor says no when I have the receipt for the order in hand the bank tells him that I do not have a refund from papa johns and the teller explains to his supervisor that I did not receive the food nor do I have the money that he must do one of two things give me the food or the money his supervisor says no because he felt like not giving it to me when I have every reason in my favor he keeps saying no I want my money I worked my time my sweat my effort it is frustrating that you claim something that is yours and they do not want to give it to you because the other does not want it in this country nothing is free everything is worked for I am full of frustration helplessness and anguish for that bad time spent at 11915 Georgia Av wheaton, md 20902 number # 0722 I want my refund today it's been 10 days and I complain and his supervisor says no because he feels The owner of the establishment, when he is a more knowledgeable worker, has no reason not to want to return my property I tore the ticket from the futility and the helplessness was too much for me.
Good Customer service
Needs to be shut down I wouldn’t feed my dog this food. The service is awful he made boneless wings that clearly were garlic or some and he added some bbq sauce on top. It tasted like poison …I told the guy he was rude told me he not replacing the order and said he is busy and hung up . I called customer service to address issue no return call. Someone needs to contact health department being it’s next to a nail shop and papa John’s smells just like a nail shop inside of it.
I can’t order from this store any more. This is extra cheese. There is more cheese than dough. It’s beyond disgusting.
I order from Papa John’s yesterday. I received a call from Papa John’s letting me know that they did not have the unsauced boneless wings. The girl asked me if I wanted another order of the buffalo wings, which I said no, just credit me back the cost of the unsauced boneless wings. She said the new charge would be $45 and change. Checking my credit card, I now have two charges - one for the original cost of the order $59.09 and another one for $54.18. I called Papa John’s a few minutes ago and spoke to Raphael. After a frustrating discussion with him, I asked him to ask his manager to call me. He had put me on hold and called his manager and spoke with him, but now he tells me that his manager is with his family and he might not call me back tonight. I guess the customer is not important when it comes to correcting their mistake.
Waited 15 minutes to pick up a pizza that was sitting on a shelf the whole time.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Not very good service
I don’t think they even know what customer service i was there for delivery one black and another hispanic guy working inside and I asked if they have public restrooms and hispanic guy treated me like trash even his coworkers shocked I don’t know why someone treated like that for just asking if they have public restrooms easy answer sorry we don’t have I will more than okay with that answer if any one inside of the store one check the incident it’s 23 of August tobe exact around 4:25 to 4:40 pm
Food used to be decent a few years ago but now it seems like the new people simply don’t know/care to make it right
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Create Your Own Pizza
Poor parking
Atmosphere: 3
Food: 5
Service: 5
When I order from Papa John's I always come to this location. The service is good and food is served promptly.
Atmosphere: 5
Food: 5
Service: 5
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