Cold Stone Creamery

I placed order online not knowing if I got scammed by text from cold stone #. I asked the manager if best to
order again online or fall in line, was inattentive. Placed order online & presented receipt. 1 staff said 5 mins wait. Other staff said 5:15 pm ( earliest time allowed on app). Manager was still inattentive. When I requested for a refund the manager walked away along with the other staff who gave the time. All in all, they had me wait the entire time and disrespectfully did not even address me directly re: outcome of my request as they kept entertaining other customers. Not acceptable treatment and suggesting staff education.

Ordered online been waiting for about maybe 20 minutes now. Young lady with the gold and black braids has a very bad attitude and it unfortunately made it an unpleasant experience. Would state her name however no name tag.

Eli was incredibly helpful!! I'm just the delivery driver, but he made the visit amazing and did everything he could to help. Thank you!! :)

This place has gone downhill. Icecream isn’t mixed well anymore and not filled to the top. Very dirty and the employees were playing inappropriate music.

Fast and delicious 😋

Just poor service 2-12-25

Came in stood in front of the ice cream and the staff laughed and giggled amongst each other. There was no hello, hold on, or anything. So after 3 min of waiting I decided to leaves

Coldstones Mix & Go Create Your Own Creation™ , I'm like a kid in a candy store right now! I had the "Mine" pint-sized and I am extremely sated. I've been craving a old-fashioned banana split. And the Mix & Go Create Your Own Creation™ has fulfilled my yearning. Thank you, Coldstones for that delicious, delectable, scrumptious treat. I would have taken a picture but I was already ten-toes in before I thought about it. Sorry, maybe next time.

Food: 5

Recommended dishes: Cold Stone

Staff was disrespectful, The girl she was light skin with dirty brown/ ombre hair. She acted like she didnt see me. She pretended to make an order and did nothing. This was the most terrible experience l've ever had. Then she thought she ate she decided to talk shit as soon as I walked out but didn't realize my friends were still in there but didnt want to speak back up as they said something. How you gonna let the line reach the door. Had to go somewhere else to get ice cream. I will never come back here again.
If she would have said I'm sorry I will be right with you or give me one second I would have been fine.
But the fact that you stared dead at me and didnt even take my order was Diabolical. Seen alot of cross contamination. I've worked in fast food before and I know how to work with customers. Ilet it go because it's not that deep but Coldstone will never get my money again and expect to see a review on tiktok because I was doing content.

Definitely a fantasy- Berry Cheesecake fantasy…

Atmosphere: 5

Food: 1

Service: 1

Amazing customer service

Atmosphere: 5

Food: 5

Service: 5

I love this location. Everyone was friendly, the place was clean, and, of course, the ice cream was delicious!

Atmosphere: 5

Food: 5

Service: 5

No good service open time 10 PM and close early what is this?

Atmosphere: 1

Food: 1

Service: 1

Great location with professional staff 6/30/24

French Vanilla & Fresh Banana ❤️
Silk Chocolate Almondmilk by ColdStone ❤️

Atmosphere: 5

Food: 5

Service: 5