Ever since the remodel the service has been terrible. Orders are wrong, there is grounds in the coffee ext. Today was my last chance for this location. I walked in and was ignored. I waited over 5 minutes and could hear voices coming from the back. I even called out and was ignored. Then as soon as I walked out whoever was there helped someone on the drive thru. I used to stop in everyday after work but not anymore. It is such a shame as this used to be my go to Dunkin.
Atmosphere: 1
Service: 1
Cece Lynn
Got a refersher and had to say something about cold foam not being on there they did fix it. I got a french curller donut and It was STALE and i asked for blueberry munckins and got glazdd and choclate
Atmosphere: 1
Food: 1
Service: 1
Maggie Tritt
Dropped my coffee in the parking lot by accident and they gladly replaced it! Big thanks!! 💚
Atmosphere: 5
Food: 5
Service: 5
Naciye
Edit: I have to drop my rating because since the renovation, my order is wrong almost every single time in at least one way. I don't know what happened. The customer support for dunkin is intentionally tedious and they just offer points for incorrect orders where other restaurants fully reimburse you.
Previous review: I order online fairly often (especially in cold seasons) for my work commute and it's always ready to go by the time I pull in, super convenient. They outperform other nearby dunkin spots in more convenient locations: coffee is always robust and never burnt, donuts are never raw or doughy even when filled. Literally never had a single issue and I've probably ordered hundreds of times at this rate. Thanks!
Barbara Steinert
Normally when Tiffany is there my orders are correct. But when the girls come from joppatowne to cover the orders are never correct, they are either wrong or the orders and made missing ingredients and the service is horrible.
Atmosphere: 2
Food: 2
Service: 2
Nick Cotsaris
This Dunkin’ just underwent a major remodel—it looks great, but unfortunately, it’s lost a lot of its practicality. They’ve added a drive-thru, but it’s oddly placed and rarely used. Most customers still prefer to walk in, yet all the indoor tables are now gone, so there’s nowhere to sit and enjoy your order.
The layout is also awkward. The distance between the register, kitchen, and drive-thru window creates a constant delay. When I walk in, there’s rarely anyone at the counter, and it’s common to see 2–3 people waiting in line while the staff scrambles to cover both areas. With poor parking flow on top of it, this remodel feels more like a downgrade in experience. I’ll keep coming for the coffee—but only because it’s close.
Atmosphere: 3
Food: 5
Service: 2
Taylor B
I just want to say you guys are the best here! I spilled my coffee the second I walked out the door and they were so kind and remade my coffee without charging me again. I have been going here for years and I will continue to support this Dunkin! Thank you!!
D T
This place is a rip off $15 when my regular order at any other Dunkin’ is $10. The owners ridiculous fees like $1.00 oatmilk charge, when it’s normally $.30 at every other store. $.60 if you add a pump of flavor when again it’s regular price is $.30. It seems like everything is marked up more than normal at this specific location. The ladies were nice. Management is shady and ripping you off. I paid $5.49 for a regular coffee, not a specialty just a coffee that regularly cost $3.99 at every other location.
Atmosphere: 2
Food: 3
Service: 2
Chris Johnson (CJ)
The young guys and the one dude that’s always there in the evening are chill… Always get my order right - quick professional service - thanks for keeping me going
This is the most expensive Dunkin in the area and just raised the prices again. Almost $9 for chia latte. Insane! Starbucks is actually cheaper which I never thought I
Atmosphere: 3
Food: 3
Service: 4
ken davis
after waiting in line for a fifteen minutes and there was only six customers in the entire store 2 people walked out because they were taking so long to even take an order and then. I eventually walked out. They don't even have a drive-thru. There's absolutely no reason Other than just pure
Atmosphere: 1
Food: 1
Service: 1
Denice Anderson
Troy , mam mom and hoot
Atmosphere: 5
Food: 5
Service: 5
Tricia Olsen
Parking: Plenty of parking and the lot is always clean.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
Ever since the remodel the service has been terrible. Orders are wrong, there is grounds in the coffee ext. Today was my last chance for this location. I walked in and was ignored. I waited over 5 minutes and could hear voices coming from the back. I even called out and was ignored. Then as soon as I walked out whoever was there helped someone on the drive thru. I used to stop in everyday after work but not anymore. It is such a shame as this used to be my go to Dunkin.
Atmosphere: 1
Service: 1
Got a refersher and had to say something about cold foam not being on there they did fix it. I got a french curller donut and It was STALE and i asked for blueberry munckins and got glazdd and choclate
Atmosphere: 1
Food: 1
Service: 1
Dropped my coffee in the parking lot by accident and they gladly replaced it! Big thanks!! 💚
Atmosphere: 5
Food: 5
Service: 5
Edit: I have to drop my rating because since the renovation, my order is wrong almost every single time in at least one way. I don't know what happened. The customer support for dunkin is intentionally tedious and they just offer points for incorrect orders where other restaurants fully reimburse you.
Previous review:
I order online fairly often (especially in cold seasons) for my work commute and it's always ready to go by the time I pull in, super convenient. They outperform other nearby dunkin spots in more convenient locations: coffee is always robust and never burnt, donuts are never raw or doughy even when filled. Literally never had a single issue and I've probably ordered hundreds of times at this rate. Thanks!
Normally when Tiffany is there my orders are correct. But when the girls come from joppatowne to cover the orders are never correct, they are either wrong or the orders and made missing ingredients and the service is horrible.
Atmosphere: 2
Food: 2
Service: 2
This Dunkin’ just underwent a major remodel—it looks great, but unfortunately, it’s lost a lot of its practicality. They’ve added a drive-thru, but it’s oddly placed and rarely used. Most customers still prefer to walk in, yet all the indoor tables are now gone, so there’s nowhere to sit and enjoy your order.
The layout is also awkward. The distance between the register, kitchen, and drive-thru window creates a constant delay. When I walk in, there’s rarely anyone at the counter, and it’s common to see 2–3 people waiting in line while the staff scrambles to cover both areas. With poor parking flow on top of it, this remodel feels more like a downgrade in experience. I’ll keep coming for the coffee—but only because it’s close.
Atmosphere: 3
Food: 5
Service: 2
I just want to say you guys are the best here! I spilled my coffee the second I walked out the door and they were so kind and remade my coffee without charging me again. I have been going here for years and I will continue to support this Dunkin! Thank you!!
This place is a rip off $15 when my regular order at any other Dunkin’ is $10.
The owners ridiculous fees like $1.00 oatmilk charge, when it’s normally $.30 at every other store. $.60 if you add a pump of flavor when again it’s regular price is $.30. It seems like everything is marked up more than normal at this specific location. The ladies were nice. Management is shady and ripping you off. I paid $5.49 for a regular coffee, not a specialty just a coffee that regularly cost $3.99 at every other location.
Atmosphere: 2
Food: 3
Service: 2
The young guys and the one dude that’s always there in the evening are chill… Always get my order right - quick professional service - thanks for keeping me going
Atmosphere: 5
Food: 5
Service: 5
No chocolate frosted cake doughnuts 2nd
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
This is the most expensive Dunkin in the area and just raised the prices again. Almost $9 for chia latte. Insane! Starbucks is actually cheaper which I never thought I
Atmosphere: 3
Food: 3
Service: 4
after waiting in line for a fifteen minutes and there was only six customers in the entire store 2 people walked out because they were taking so long to even take an order and then. I eventually walked out. They don't even have a drive-thru. There's absolutely no reason Other than just pure
Atmosphere: 1
Food: 1
Service: 1
Troy , mam mom and hoot
Atmosphere: 5
Food: 5
Service: 5
Parking: Plenty of parking and the lot is always clean.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts
The service is poor.
Atmosphere: 2
Food: 3
Service: 1
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