To the manager of Panera Auburn, ME branch, please review your camera between 2:30 and 2:50 pm on 3/18/25, I know you offered to replace my sandwiches and offered coupons for inconvenience but I won’t be back there. Tampering with my food if where I draw the line. If someone can leave a hair this long in the middle of my sandwich, they are capable of doing other things
Brought two whole sandwiches today, was given half of one and a long hair in the other
See pics of reference
Atmosphere: 1
Food: 1
Service: 1
Katrianna Robinson
My family has been battling the flu so I ordered the wild rice soup , it had hair in it before I could even take a bite and the soup was so watery . Nothing like other Panera locations and I was so disappointed . It wasn’t even hot. Customer service sucks too. No have a good day or thanks for stopping by $$60 on food I couldn’t even eat. Take your money elsewhere .
Atmosphere: 1
Food: 1
Service: 1
Dylan James
Great food, Service Speed could be increased to serve customers faster. Clean place.
Parking: 10 or less
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chocolate Croissant, Caesar Salad, Mac & Cheese, Broccoli Cheddar Soup
Ariel Thomas
To the staff working on the morning of Tuesday, January 21, 2025:
I am six months pregnant and woke up craving a hot Italian sandwich that day. We placed our order online at 9:30 AM. Delivery was quick, unfortunately, as soon as it was delivered, I accidentally dropped it into a big mess on the floor and ended up crying like a baby over it—hormones can be overwhelming! My husband decided to sneak back to get a new one, and you all were so helpful and understanding in resolving the situation quickly. I've never cried over a sandwich before, and I hope I never do again, but your morning team was truly appreciated. Thank you so much!
Mike Barnies
My wife and I went for lunch and had soup and sandwiches very good but very pricey
Atmosphere: 4
Food: 4
Service: 4
Anna Claggett
It definitely wasn't the best time of my life. The service seemed pretty slow even though there was hardly anyone in the place, but there wasn't a lot of workers either. The Mac and cheese was watery and a little underwhelming for $10(!?!) But my friend and I were about to eat pavement we were so hungry. The baggeette (Idk how to spell, the long bread) is yummy if you dip it in the cheese. So yeah, I recommend the Mac and cheese if you like fondue.
Atmosphere: 4
Food: 3
Service: 3
Jeff Fecteau
Very good food and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Maleza Pilgrim Lopresti
Not a fan of ordering on tablet..also my breakfast said prepping n ready...wasn't even started. Why text n say order ready
Atmosphere: 4
Food: 4
Service: 2
Pamela Birden
Love it here
Atmosphere: 5
Food: 5
Service: 5
Michelle Cochrane
They were serving souffle at this location. I had never seen a Panera Bread with souffle. I had to try it. I was not disappointed. It had a rich creamy taste.
I bought a lobster sandwich and it was near frozen and the bread was dry. Come guys do better than that.
Atmosphere: 3
Food: 2
Service: 3
Ingrid Hill
Food is as you would expect at a Panera Bread. Quick service.
Atmosphere: 5
Food: 5
Service: 5
J Hooper
Don't order a sandwich -- they're terrible
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Caesar Salad
Elise Worth
Trisha took our order and she was very friendly and super knowledgeable. My mom is gluten free and dairy free and Trisha helped us through the menu and was very kind throughout. She did not make us feel rushed at all.
To the manager of Panera Auburn, ME branch, please review your camera between 2:30 and 2:50 pm on 3/18/25, I know you offered to replace my sandwiches and offered coupons for inconvenience but I won’t be back there. Tampering with my food if where I draw the line. If someone can leave a hair this long in the middle of my sandwich, they are capable of doing other things
Brought two whole sandwiches today, was given half of one and a long hair in the other
See pics of reference
Atmosphere: 1
Food: 1
Service: 1
My family has been battling the flu so I ordered the wild rice soup , it had hair in it before I could even take a bite and the soup was so watery . Nothing like other Panera locations and I was so disappointed . It wasn’t even hot. Customer service sucks too. No have a good day or thanks for stopping by $$60 on food I couldn’t even eat. Take your money elsewhere .
Atmosphere: 1
Food: 1
Service: 1
Great food,
Service Speed could be increased to serve customers faster.
Clean place.
Parking: 10 or less
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chocolate Croissant, Caesar Salad, Mac & Cheese, Broccoli Cheddar Soup
To the staff working on the morning of Tuesday, January 21, 2025:
I am six months pregnant and woke up craving a hot Italian sandwich that day. We placed our order online at 9:30 AM. Delivery was quick, unfortunately, as soon as it was delivered, I accidentally dropped it into a big mess on the floor and ended up crying like a baby over it—hormones can be overwhelming! My husband decided to sneak back to get a new one, and you all were so helpful and understanding in resolving the situation quickly. I've never cried over a sandwich before, and I hope I never do again, but your morning team was truly appreciated. Thank you so much!
My wife and I went for lunch and had soup and sandwiches very good but very pricey
Atmosphere: 4
Food: 4
Service: 4
It definitely wasn't the best time of my life. The service seemed pretty slow even though there was hardly anyone in the place, but there wasn't a lot of workers either. The Mac and cheese was watery and a little underwhelming for $10(!?!) But my friend and I were about to eat pavement we were so hungry. The baggeette (Idk how to spell, the long bread) is yummy if you dip it in the cheese. So yeah, I recommend the Mac and cheese if you like fondue.
Atmosphere: 4
Food: 3
Service: 3
Very good food and atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Not a fan of ordering on tablet..also my breakfast said prepping n ready...wasn't even started. Why text n say order ready
Atmosphere: 4
Food: 4
Service: 2
Love it here
Atmosphere: 5
Food: 5
Service: 5
They were serving souffle at this location. I had never seen a Panera Bread with souffle. I had to try it. I was not disappointed. It had a rich creamy taste.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food
I bought a lobster sandwich and it was near frozen and the bread was dry. Come guys do better than that.
Atmosphere: 3
Food: 2
Service: 3
Food is as you would expect at a Panera Bread. Quick service.
Atmosphere: 5
Food: 5
Service: 5
Don't order a sandwich -- they're terrible
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Caesar Salad
Trisha took our order and she was very friendly and super knowledgeable. My mom is gluten free and dairy free and Trisha helped us through the menu and was very kind throughout. She did not make us feel rushed at all.
Atmosphere: 4
Food: 4
Service: 5
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