Customer service here is not priority. We are always given attitude when being handed our drinks for no reason. Same one employee is very rude every time I go here. I used to come to this location almost every day now I avoid it because of poor customer service and super long wait times. Drink quality has gone down hill too. I have been handed rushes the last few times that were not mixed and tasted very watered down. Today I ordered a 32oz rush and the girl handed me a 24oz rush I told her I paid for the larger size and he denied that I payed for it even after I showed her my receipt. She than continued to say that she would give me the larger size on the house even though I did pay for it and showed her the receipt. I will not be returning to this location ever again. I would like to add all the other employees are very nice and we enjoy all the other locations but this one employee has ruined it for us.
Atmosphere: 1
Food: 1
Service: 1
Megan Tranten
Extremely slow drive thru on weekends.
Atmosphere: 5
Food: 5
Service: 3
Lilianne Montgomery-Rice
The staff here were incredibly rude and unhelpful. They laughed at us when we asked a simple question and made us feel completely unwelcome. It was embarrassing and unprofessional.
Atmosphere: 1
Service: 1
Holly Coats
The coffee was great. It is a drive through connected to a gas station. The drive through set up was slightly confusing but trust the hand written signs.
Atmosphere: 4
Food: 5
Service: 4
Mia Christensen
The employees were awesome at helping me find a vegan drink I could enjoy. The spicy hash browns were amazing! I got the s’mores coffee with oat milk. It was delicious!
Atmosphere: 5
Food: 5
Service: 5
Crystal Brown
I just feel the customer service and service in general has gone down hill at this location! The girl that dealt with me was rude.
Atmosphere: 2
Food: 5
Service: 1
S B
I love Aroma Joe's! Great coffee. The one inside big apple makes the best drinks. I know that the majority of time I go there my coffee will come out good. Friendly workers and they contribute to the good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Spinach and Feta Stuffed Pretzel
Dan Roy
Waiting 15 minutes in the drive thru line for a hot tea is absurd!
Atmosphere: 1
Food: 4
Service: 1
hunter corson
I was waiting in line, and as I was waiting the 4 employees were talking about the election. As I got to the counter to place my order the guy running the register said “ look at the statistics, the smart people all voted for Kamala, and all the stupid people voted for trump.” I then just walked away without ordering. That in my opinion was highly highly unprofessional. Everyone is entitled to their opinion, I’m not upset they were rooting for Kamala, but being called stupid because I voted for trump is something I won’t put up with. So congratulations, you’ve earned my first ever one star review. I do not want this kid to lose his job or anything, cuz kudos to him for wanting to work. Just if a manger sees this please let him know it’s not ok.
Ordered an ice coffee and asked for them to put it in my own cup they did but, when I went to drink it there was no ice at all just a kinda warm no ice, ice coffee. Very strange experience.
Atmosphere: 5
Service: 5
bob L
so much better than dunkin donuts are twice the size of dd my new go to
Atmosphere: 5
Food: 5
Service: 5
David Fortino
Really good Iced
Atmosphere: 5
Service: 5
Monika Robinson
Only place where I can get a decent iced latte with light ice where I am NOT told that the machine is preset to give me one sip = paying for a cup full of ice. Super impressed. Great taste too. The cup has a sip lid so I can decline a straw. Love it! My daughter and hubby love the frozen hot chocolates with whipped topping and sprinkles.
Best location !
Customer service here is not priority. We are always given attitude when being handed our drinks for no reason. Same one employee is very rude every time I go here. I used to come to this location almost every day now I avoid it because of poor customer service and super long wait times. Drink quality has gone down hill too. I have been handed rushes the last few times that were not mixed and tasted very watered down. Today I ordered a 32oz rush and the girl handed me a 24oz rush I told her I paid for the larger size and he denied that I payed for it even after I showed her my receipt. She than continued to say that she would give me the larger size on the house even though I did pay for it and showed her the receipt. I will not be returning to this location ever again. I would like to add all the other employees are very nice and we enjoy all the other locations but this one employee has ruined it for us.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow drive thru on weekends.
Atmosphere: 5
Food: 5
Service: 3
The staff here were incredibly rude and unhelpful. They laughed at us when we asked a simple question and made us feel completely unwelcome. It was embarrassing and unprofessional.
Atmosphere: 1
Service: 1
The coffee was great. It is a drive through connected to a gas station. The drive through set up was slightly confusing but trust the hand written signs.
Atmosphere: 4
Food: 5
Service: 4
The employees were awesome at helping me find a vegan drink I could enjoy. The spicy hash browns were amazing! I got the s’mores coffee with oat milk. It was delicious!
Atmosphere: 5
Food: 5
Service: 5
I just feel the customer service and service in general has gone down hill at this location! The girl that dealt with me was rude.
Atmosphere: 2
Food: 5
Service: 1
I love Aroma Joe's! Great coffee. The one inside big apple makes the best drinks. I know that the majority of time I go there my coffee will come out good. Friendly workers and they contribute to the good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Muffins, Spinach and Feta Stuffed Pretzel
Waiting 15 minutes in the drive thru line for a hot tea is absurd!
Atmosphere: 1
Food: 4
Service: 1
I was waiting in line, and as I was waiting the 4 employees were talking about the election. As I got to the counter to place my order the guy running the register said “ look at the statistics, the smart people all voted for Kamala, and all the stupid people voted for trump.” I then just walked away without ordering. That in my opinion was highly highly unprofessional. Everyone is entitled to their opinion, I’m not upset they were rooting for Kamala, but being called stupid because I voted for trump is something I won’t put up with. So congratulations, you’ve earned my first ever one star review. I do not want this kid to lose his job or anything, cuz kudos to him for wanting to work. Just if a manger sees this please let him know it’s not ok.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Ordered an ice coffee and asked for them to put it in my own cup they did but, when I went to drink it there was no ice at all just a kinda warm no ice, ice coffee. Very strange experience.
Atmosphere: 5
Service: 5
so much better than dunkin donuts are twice the size of dd
my new go to
Atmosphere: 5
Food: 5
Service: 5
Really good Iced
Atmosphere: 5
Service: 5
Only place where I can get a decent iced latte with light ice where I am NOT told that the machine is preset to give me one sip = paying for a cup full of ice. Super impressed. Great taste too. The cup has a sip lid so I can decline a straw. Love it! My daughter and hubby love the frozen hot chocolates with whipped topping and sprinkles.
Wheelchair accessibility: No
Atmosphere: 5
Food: 5
Service: 5
Great service. Really friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Vanilla Ground 12 Oz
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