On August 5, 2025, my husband and I visited the Subway Sandwich Shop at 225 Western Avenue in Augusta, ME. We asked the employee before he made our sandwiches if they accepted the coupons that we receive frequently in the mail. When he responded affirmatively, we each ordered a customized foot-long sub. We currently have three full-page Subway coupons delivered by the USPS, each page providing 13 individual coupons. The coupons on the first-received-set bore an expiration date of August 9, 2025 (and we had used one of the offers earlier), the second set is due to expire on August 12, 2025, and the most recent set received on August 6 will expire on September 11, 2025. When we submitted a ‘Get TWO footlongs for $13.99’ coupon with an expiration date of August 12, the employee stated that the coupon he held in his hand had been used previously. It was the only coupon removed from the page which we had left at home. With several customers awaiting service (some with suspicion on their faces), we paid the full-price total of $26.22 to avoid further delay to the other customers and save further personal embarrassment. Some time ago, we had attempted to redeem a coupon at the same franchise location and after the sandwiches were prepared, we were told by a different employee, that ‘her boss never told her how to redeem the coupons’. Again, we paid full price. The employees that we have encountered are pleasant and make a great sandwich and I have no complaints regarding their service. After receiving the most recent coupons earlier this week, I called the manager who said that the owner would have to be the one to hear the complaint but that he was not comfortable giving me their name or contact information. He did state that he would relay our name, telephone number, and nature of our call so that the owner could contact us. Crickets…. We have visited this location only a few times, but have had negative experiences if and when we have attempted to use the coupons. Management does not appear to be empowered and the owner is not available to explain how similar promotional coupons with different expiration dates can be recorded by their system as previously redeemed. Subway’s ‘Contact Us’ customer feedback system is pretty much useless. Any suggestions?
Atmosphere: 3
Food: 4
Service: 5
Celina Laverty
First of all whatever that chicken sandwich was, it was delicious! I believe they said it was a barbecue chicken subway sandwich! It came with cookies and unfortunately, I didn’t get my cookies. I forgot to take them! Boo because I’m a big fan of your chocolate chip cookies. Anyway, there was two guys working I was in there with my grandchildren and it was a very light atmosphere. We sat down and air our sandwiches, which we don’t usually do we usually take things to go. But we enjoy being there being able to refill our sodas, which is another thing we don’t usually do. We definitely will go back again and order the same stuff maybe I’ll get double cookies. LOL
Atmosphere: 5
Food: 5
Service: 5
Aaron Britto
So I don’t know her name however if someone is reading this now ( 7/25/25 ) 6:41 pm the girl with the pink hands ( she dyed someone’s hair ) Is THE Sandwich Artist. She should be the example. Super awesome attitude! The speed was there, the presentation, PERFECT amounts per request is just impeccable. GIVE THIS GIRL A RAISE! Promote her for sure! If she has any ideas or requests to make the store or processes better, listen to her, give them to her! I have been collecting the HG cups so I’ve recently had a lot of face time with sand witch artists and she’s worth the review! By far my best experience and satisfaction I’ve had with a subway employee ever. I mean not a piece of anything fell off when I opened it up and not a thing has fallen out while eating, it’s absolutely perfection
Thank you again pink hands!!!
Keep crushing it!
Atmosphere: 5
Food: 5
Service: 5
Jon Dickey
I was in a hurry and the second worker noticed me and helped me quickly and allowed me to leapfrog a family to pay. Gave him a fist bump and thanked him for hurrying for me, and I was on my way. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Amy Kendall
Not sure who made my sandwich today 7/6/2025 around 3:25pm. I ordered delivery from the Subway app. The bread is so fresh, and the sandwich was made to perfectly! Whoever it was deserves recognition and a raise. The order was under Alynn k. It says order #47D315A0-22. ....I was the order that had the smashed avacado and cup of mayonnaise on the side. Thank you so much. I was having a tough day. And this made the afternoon so much better! You rock!!!!
Food: 5
Service: 5
Lisa Dumas
They never make sandwiches correctly. Today they made both sandwiches untoasted. Why have the option for toasted if your not going to read what people order?
Kelly Smith
Do not go to this Subway. Go to the Bangor St. subway. Besides the huge holes & dips in the parking lot - This Subway leaves staff alone in the store, untrained on everything they need to know to be left alone. They are always out of most veggie ingredients and a majority of the time they are out of a good number of meats. Almost all the time staff are rude to customers.
Atmosphere: 1
Food: 1
Service: 1
Paul Williams
Haven't had Subway in a long time. It's the same.
Atmosphere: 3
Food: 3
Service: 5
Colette Shumatesmith
We had a good, quick lunch during class. Thanks
Dave Roy
9-10-24 at 6:35pm. First time at this store, parked in front of store. Was refused service until we moved our car. Said it was a no parking area. No sign, no painted words or anything. Guy at the counter said, yea, the paint faded but it is still a no parking zone. Pretty sure nice and friendly service doesn't exist here. Took my family and just left. No subway from there for us. I don't need that attitude making me and my family anything. If you don't want anyone to park there, mark it so they know.
Filthy empty restaurant trash everywhere despite slow business. Almost all ingredients not fresh to standard brown lettuce dried tuna salad. Entire family got sick. Shut this location down.
Atmosphere: 1
Food: 1
Service: 2
Gg
Great place
Kelly L.
Our food was beyond delicious and made to perfection! My children and I all ordered sandwiches here for lunch, along with some sides and drinks. Everything was perfect!
Vegetarian options: Since you have the option to choose everything yourself, it is extremely easy to to make your meal vegetarian.
Dietary restrictions: There are many options here for those with dietary restrictions.
Parking: Tons of parking is available
Kid-friendliness: Subway is definitely kid friendly. They even have a kids menu.
Recommended dishes: Auntie Anne's Footlong Pretzel, Cookies
TheSilentWolf9000
Removed the only option that was remotely interesting from their menu
Atmosphere: 3
Food: 1
Service: 3
adam H
I had a rather disappointing experience at the Subway location. Despite ordering through the app and being informed that my order was ready, upon entering the restaurant, I was immediately met with a barrage of rudeness from the worker at the register. She not only reprimanded me for parking in what she claimed was a hazardous spot, but she continued to harp on the issue even after I explained that I was only there for a pickup. Despite my explanation, she persisted in scolding me about parking, despite the fact that the signage indicating it was a no-parking area was barely visible due to the worn-out markings on the pavement. Despite her abrasive demeanor, her colleague recognized the situation and offered a free drink as a gesture of goodwill. However, it was disappointing to receive such treatment, especially when the issue could have been handled more tactfully and with better communication.In the image you can see that I was parked to the left of the box that says “no parking”. As you can see in the photo it is very difficult to make out any signage on the pavement to the left of the no parking zone.
On August 5, 2025, my husband and I visited the Subway Sandwich Shop at 225 Western Avenue in Augusta, ME. We asked the employee before he made our sandwiches if they accepted the coupons that we receive frequently in the mail. When he responded affirmatively, we each ordered a customized foot-long sub.
We currently have three full-page Subway coupons delivered by the USPS, each page providing 13 individual coupons. The coupons on the first-received-set bore an expiration date of August 9, 2025 (and we had used one of the offers earlier), the second set is due to expire on August 12, 2025, and the most recent set received on August 6 will expire on September 11, 2025.
When we submitted a ‘Get TWO footlongs for $13.99’ coupon with an expiration date of August 12, the employee stated that the coupon he held in his hand had been used previously. It was the only coupon removed from the page which we had left at home. With several customers awaiting service (some with suspicion on their faces), we paid the full-price total of $26.22 to avoid further delay to the other customers and save further personal embarrassment.
Some time ago, we had attempted to redeem a coupon at the same franchise location and after the sandwiches were prepared, we were told by a different employee, that ‘her boss never told her how to redeem the coupons’. Again, we paid full price.
The employees that we have encountered are pleasant and make a great sandwich and I have no complaints regarding their service. After receiving the most recent coupons earlier this week, I called the manager who said that the owner would have to be the one to hear the complaint but that he was not comfortable giving me their name or contact information. He did state that he would relay our name, telephone number, and nature of our call so that the owner could contact us. Crickets….
We have visited this location only a few times, but have had negative experiences if and when we have attempted to use the coupons. Management does not appear to be empowered and the owner is not available to explain how similar promotional coupons with different expiration dates can be recorded by their system as previously redeemed.
Subway’s ‘Contact Us’ customer feedback system is pretty much useless.
Any suggestions?
Atmosphere: 3
Food: 4
Service: 5
First of all whatever that chicken sandwich was, it was delicious! I believe they said it was a barbecue chicken subway sandwich! It came with cookies and unfortunately, I didn’t get my cookies. I forgot to take them! Boo because I’m a big fan of your chocolate chip cookies. Anyway, there was two guys working I was in there with my grandchildren and it was a very light atmosphere. We sat down and air our sandwiches, which we don’t usually do we usually take things to go. But we enjoy being there being able to refill our sodas, which is another thing we don’t usually do. We definitely will go back again and order the same stuff maybe I’ll get double cookies. LOL
Atmosphere: 5
Food: 5
Service: 5
So I don’t know her name however if someone is reading this now ( 7/25/25 ) 6:41 pm the girl with the pink hands ( she dyed someone’s hair ) Is THE Sandwich Artist. She should be the example. Super awesome attitude! The speed was there, the presentation, PERFECT amounts per request is just impeccable. GIVE THIS GIRL A RAISE! Promote her for sure! If she has any ideas or requests to make the store or processes better, listen to her, give them to her! I have been collecting the HG cups so I’ve recently had a lot of face time with sand witch artists and she’s worth the review! By far my best experience and satisfaction I’ve had with a subway employee ever. I mean not a piece of anything fell off when I opened it up and not a thing has fallen out while eating, it’s absolutely perfection
Thank you again pink hands!!!
Keep crushing it!
Atmosphere: 5
Food: 5
Service: 5
I was in a hurry and the second worker noticed me and helped me quickly and allowed me to leapfrog a family to pay. Gave him a fist bump and thanked him for hurrying for me, and I was on my way. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Not sure who made my sandwich today 7/6/2025 around 3:25pm. I ordered delivery from the Subway app. The bread is so fresh, and the sandwich was made to perfectly! Whoever it was deserves recognition and a raise. The order was under Alynn k. It says order #47D315A0-22. ....I was the order that had the smashed avacado and cup of mayonnaise on the side. Thank you so much. I was having a tough day. And this made the afternoon so much better! You rock!!!!
Food: 5
Service: 5
They never make sandwiches correctly. Today they made both sandwiches untoasted. Why have the option for toasted if your not going to read what people order?
Do not go to this Subway. Go to the Bangor St. subway. Besides the huge holes & dips in the parking lot - This Subway leaves staff alone in the store, untrained on everything they need to know to be left alone. They are always out of most veggie ingredients and a majority of the time they are out of a good number of meats. Almost all the time staff are rude to customers.
Atmosphere: 1
Food: 1
Service: 1
Haven't had Subway in a long time. It's the same.
Atmosphere: 3
Food: 3
Service: 5
We had a good, quick lunch during class. Thanks
9-10-24 at 6:35pm. First time at this store, parked in front of store. Was refused service until we moved our car. Said it was a no parking area. No sign, no painted words or anything. Guy at the counter said, yea, the paint faded but it is still a no parking zone. Pretty sure nice and friendly service doesn't exist here. Took my family and just left. No subway from there for us. I don't need that attitude making me and my family anything. If you don't want anyone to park there, mark it so they know.
Service: 1
Restaurantji Recommends
Filthy empty restaurant trash everywhere despite slow business. Almost all ingredients not fresh to standard brown lettuce dried tuna salad. Entire family got sick. Shut this location down.
Atmosphere: 1
Food: 1
Service: 2
Great place
Our food was beyond delicious and made to perfection! My children and I all ordered sandwiches here for lunch, along with some sides and drinks. Everything was perfect!
Vegetarian options: Since you have the option to choose everything yourself, it is extremely easy to to make your meal vegetarian.
Dietary restrictions: There are many options here for those with dietary restrictions.
Parking: Tons of parking is available
Kid-friendliness: Subway is definitely kid friendly. They even have a kids menu.
Wheelchair accessibility: Definitely wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Auntie Anne's Footlong Pretzel, Cookies
Removed the only option that was remotely interesting from their menu
Atmosphere: 3
Food: 1
Service: 3
I had a rather disappointing experience at the Subway location. Despite ordering through the app and being informed that my order was ready, upon entering the restaurant, I was immediately met with a barrage of rudeness from the worker at the register. She not only reprimanded me for parking in what she claimed was a hazardous spot, but she continued to harp on the issue even after I explained that I was only there for a pickup. Despite my explanation, she persisted in scolding me about parking, despite the fact that the signage indicating it was a no-parking area was barely visible due to the worn-out markings on the pavement. Despite her abrasive demeanor, her colleague recognized the situation and offered a free drink as a gesture of goodwill. However, it was disappointing to receive such treatment, especially when the issue could have been handled more tactfully and with better communication.In the image you can see that I was parked to the left of the box that says “no parking”. As you can see in the photo it is very difficult to make out any signage on the pavement to the left of the no parking zone.
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