I ordered 3 drinks. I will not get into detail but one of them was a large hot chocolate. I got a large hot black coffee, this has happened twice this week and I’m disappointed
—— Update this is from 1 week later and I went again. I paid 4.85$ for a medium vanilla bean Coolata and after I paid I gave them the change into their tip jar, I waited about a minute then they told me they don’t have the items to make a coolata and asked if I wanted anything else, I asked for a hot chocolate and they gave me a medium with whipped cream which I did not ask for, and I think most people know that they add less hot chocolate so the whipped cream could fit.. the hot chocolate was 3$. I might be overreacting because it’s only 2 dollars but they didn’t even consider a refund horrible customer service. The drink was alright.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese, Hash Browns
Holly
Great service!
Atmosphere: 5
Food: 5
Service: 5
John Flanagan
Ordered 2 bacon and egg wake up wraps. CANT HAVE CHEESE. paid $8 to get 2 egg and cheese wake up (tossed them) but had wraps with no bacon and barley anything in the wrap. But I apparently should of check the reviews first because seems like this place has nothing but problems. You're welcome for the free $8 .
Atmosphere: 1
Food: 1
Service: 1
Vicki akaSCOTTSwife
NEVER IN MY LIFE have I EVER experienced this! I'm embarrassed that I even have to write this! When I walked into the Eliot, Maine Dunkin the manager was shoving a bagel in her mouth and even set it down on the counter where customers food sits! My order Frozen coffee....no frozen coffee Frozen hot chocolate instead no whip cream Med hot 6 cream NO SUGAR Med Strawberry Dragon fruit refresher....They were out of that too! Instead I got the kiwi one I went in there for Kcups ....shelves were empty of those....not one flavor! While I'm ordering the manager (she is dressed different than all the rest) is dropping the F bomb every other word! ? A few seconds later the manager pulls her phone out and shows other employees something and continues her f bombs while laughing! Paid $28 (I also ordered food they got all that right) I get my order and can't wait to get out of there My hot coffee has sugar so I had to say something cuz I cannot have sugar in my coffee. The Frozen hot chocolate had whipped cream....I just took it and didn't have them fix it. I was about to leave and I noticed I didn't have the kiwi drink....I just wanted to go.....I asked for the drink and the manager said "you weren't charged for it so you need to pay first" How would she know....she didnt take my order...thank God I was the only customer my receipt was just sitting in the printer .....I already paid as I suspected and they made the drink and I got OUT OF THERE! Horrible place .....don't even bother stopping .....I think I know why that place was EMPTY!!!! Also the women's bathroom was completely out of order ? What is going on here???????????
Atmosphere: 1
Food: 5
Service: 1
Michael West
Went to self-help kiosk with 1 employee working. No line inside or drive-through and still took almost 10 minutes for an Americano.
Atmosphere: 2
Food: 4
Service: 2
Connor Flanigan
Everytime I come here there’s always some issue with my order. Either something missing, wrong size or cold food. Every. Single. Time. Today I got a ham and Swiss crossaint and bacon strips and both were cold. This location needs serious help I’m not sure what it is
Atmosphere: 1
Service: 1
Cheyenne Garcia
kids working there are rude and disrespectful
Jim Sanders
Best DD I've been to in ages . Employees super nice to everyone ...almost shocking
Service: 5
Kelly Mccabe
Employees at this dunkind donuts were great employees and gave great service store was pretty clean unlike most dunkins I'd definitely go back to this dunkin and made my white chocolate ice late it tasted way better than most dunkins as well thanks dunkins!!
Parking: Free parking and quite a few spots as well as handicap spots if needed
Kid-friendliness: Definitely great place to bring your kiddos for a treat
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Apple Fritter, Donuts, Dunkin' Refreshers
M
Went here closer to when they were closing, I was kindly greeted by 2 teenagers Morgan and Liam. They were very helpful and nice. Would definitely recommend coming here. Their service was amazing!
I currently am an opener at this location. I always give a 100% on making sure each customer has great service and always feels welcome here!
Atmosphere: 5
Food: 5
Service: 5
Dannielle Ferrone
I’ve never like to write negative reviews but moving from MA to ME there aren’t tons of DD’s on each corner so unfortunately I only have one location in my town I can visit. The problem with this location is definitely a GM issue. They never have the donuts and bagels of your choice. So it seems to me the GM doesn’t understand how to order. This morning I ordered a large and medium coffee and as you can see in the photo received two mediums? Seems just like a lazy mistake and I drove off and didn’t complain to them but come on. These issues seem fixable yet continue to happen every single week. Plain bagels seem popular guys so maybe order extra? Again I know the employees work hard and I hate complaining to them because like I said most the time it’s just issues with items being out of stock but today I didn’t get a large that I payed for and they were out of every bagel except sesame. Also the girl working the window only gave me one of my coffees; I had to ask for my other twice.
Atmosphere: 1
Food: 1
Service: 1
Mistlight
My hot chocolate tasted like hot
Food: 1
Michael Pettibone
I never complain, but once again I ordered an iced decaf coffee, and was given a regular. No big deal except I cannot have caffeine. It was 5:40am and was dark outside which makes it difficult to read the stickers. Had the employees put the order on screen as usual I would have caught the mistake again. Small complaint, simple mistake, but causes medical issues.
Service: 1
eliana thelusma
I usually don’t write bad reviews but yesterday just really did it for me. Right when I pulled up to the drive thru immediately the women taking my order was just not friendly at all, which usually doesn’t bother me at all I know sometimes people just have hard days. There were 2 cars in front of me and I probably waited 15 minutes before I got to the window. I get to the window and I pay for my drink and the woman at the window hands me a napkin and straw and the napkin is wet and had some brown substance on it (probably chocolate) and when I tried to ask for a new one the women just walked away from the window to eat her ice. Luckily though my drink was made good, I was really just annoyed with the way I was treated and the fact that I was handed a dirty napkin.
I ordered 3 drinks. I will not get into detail but one of them was a large hot chocolate. I got a large hot black coffee, this has happened twice this week and I’m disappointed
——
Update this is from 1 week later and I went again.
I paid 4.85$ for a medium vanilla bean Coolata and after I paid I gave them the change into their tip jar, I waited about a minute then they told me they don’t have the items to make a coolata and asked if I wanted anything else, I asked for a hot chocolate and they gave me a medium with whipped cream which I did not ask for, and I think most people know that they add less hot chocolate so the whipped cream could fit.. the hot chocolate was 3$. I might be overreacting because it’s only 2 dollars but they didn’t even consider a refund horrible customer service. The drink was alright.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Bacon Egg and Cheese, Hash Browns
Great service!
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 bacon and egg wake up wraps. CANT HAVE CHEESE. paid $8 to get 2 egg and cheese wake up (tossed them) but had wraps with no bacon and barley anything in the wrap. But I apparently should of check the reviews first because seems like this place has nothing but problems. You're welcome for the free $8 .
Atmosphere: 1
Food: 1
Service: 1
NEVER IN MY LIFE have I EVER experienced this! I'm embarrassed that I even have to write this! When I walked into the Eliot, Maine Dunkin the manager was shoving a bagel in her mouth and even set it down on the counter where customers food sits!
My order
Frozen coffee....no frozen coffee
Frozen hot chocolate instead no whip cream
Med hot 6 cream NO SUGAR
Med Strawberry Dragon fruit refresher....They were out of that too!
Instead I got the kiwi one
I went in there for Kcups ....shelves were empty of those....not one flavor!
While I'm ordering the manager (she is dressed different than all the rest) is dropping the F bomb every other word! ? A few seconds later the manager pulls her phone out and shows other employees something and continues her f bombs while laughing! Paid $28 (I also ordered food they got all that right) I get my order and can't wait to get out of there
My hot coffee has sugar so I had to say something cuz I cannot have sugar in my coffee. The Frozen hot chocolate had whipped cream....I just took it and didn't have them fix it. I was about to leave and I noticed I didn't have the kiwi drink....I just wanted to go.....I asked for the drink and the manager said "you weren't charged for it so you need to pay first" How would she know....she didnt take my order...thank God I was the only customer my receipt was just sitting in the printer .....I already paid as I suspected and they made the drink and I got OUT OF THERE! Horrible place .....don't even bother stopping .....I think I know why that place was EMPTY!!!! Also the women's bathroom was completely out of order ? What is going on here???????????
Atmosphere: 1
Food: 5
Service: 1
Went to self-help kiosk with 1 employee working. No line inside or drive-through and still took almost 10 minutes for an Americano.
Atmosphere: 2
Food: 4
Service: 2
Everytime I come here there’s always some issue with my order. Either something missing, wrong size or cold food. Every. Single. Time. Today I got a ham and Swiss crossaint and bacon strips and both were cold. This location needs serious help I’m not sure what it is
Atmosphere: 1
Service: 1
kids working there are rude and disrespectful
Best DD I've been to in ages . Employees super nice to everyone ...almost shocking
Service: 5
Employees at this dunkind donuts were great employees and gave great service store was pretty clean unlike most dunkins I'd definitely go back to this dunkin and made my white chocolate ice late it tasted way better than most dunkins as well thanks dunkins!!
Parking: Free parking and quite a few spots as well as handicap spots if needed
Kid-friendliness: Definitely great place to bring your kiddos for a treat
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Apple Fritter, Donuts, Dunkin' Refreshers
Went here closer to when they were closing, I was kindly greeted by 2 teenagers Morgan and Liam. They were very helpful and nice. Would definitely recommend coming here. Their service was amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I currently am an opener at this location. I always give a 100% on making sure each customer has great service and always feels welcome here!
Atmosphere: 5
Food: 5
Service: 5
I’ve never like to write negative reviews but moving from MA to ME there aren’t tons of DD’s on each corner so unfortunately I only have one location in my town I can visit. The problem with this location is definitely a GM issue. They never have the donuts and bagels of your choice. So it seems to me the GM doesn’t understand how to order. This morning I ordered a large and medium coffee and as you can see in the photo received two mediums? Seems just like a lazy mistake and I drove off and didn’t complain to them but come on. These issues seem fixable yet continue to happen every single week. Plain bagels seem popular guys so maybe order extra? Again I know the employees work hard and I hate complaining to them because like I said most the time it’s just issues with items being out of stock but today I didn’t get a large that I payed for and they were out of every bagel except sesame. Also the girl working the window only gave me one of my coffees; I had to ask for my other twice.
Atmosphere: 1
Food: 1
Service: 1
My hot chocolate tasted like hot
Food: 1
I never complain, but once again I ordered an iced decaf coffee, and was given a regular. No big deal except I cannot have caffeine. It was 5:40am and was dark outside which makes it difficult to read the stickers. Had the employees put the order on screen as usual I would have caught the mistake again. Small complaint, simple mistake, but causes medical issues.
Service: 1
I usually don’t write bad reviews but yesterday just really did it for me. Right when I pulled up to the drive thru immediately the women taking my order was just not friendly at all, which usually doesn’t bother me at all I know sometimes people just have hard days. There were 2 cars in front of me and I probably waited 15 minutes before I got to the window. I get to the window and I pay for my drink and the woman at the window hands me a napkin and straw and the napkin is wet and had some brown substance on it (probably chocolate) and when I tried to ask for a new one the women just walked away from the window to eat her ice. Luckily though my drink was made good, I was really just annoyed with the way I was treated and the fact that I was handed a dirty napkin.
Service: 1
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